Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Report - Essay Example

Comments (0) Cite this document
Part 1: A Reflective self-evaluation My Learning Objectives for this Module With my aim of working in a customer oriented organisation one day and with an aim of being a very good employee to my customers, my personal objectives for this module was to gain basic skills and knowledge for measuring the term ‘service satisfaction’ as it is seen from the perspective of company workers and that of customers…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER97.5% of users find it useful
Read Text Preview

Extract of sample "Report"

Download file to see previous pages This objective of mine was built out of Adam’s (2009) relation, which he built between customer satisfaction and customer retention stating that “There exists an interaction between the desired results and customer satisfaction, customer loyalty and customer retention.” To the best of my knowledge, workers of a company should define their level of service satisfaction from the view point of customers since customers are the ultimate custodians of services and products from companies. ? How/if those Learning Objectives were accomplished My learning objectives were achieved mainly through the field works and small scale research projects that were organised. This is because these activities brought me closer to both workers of a given organisation and customers of the said organisation. Through the field research, I had the opportunity to interact with both the workers and customers to critically examine from them, factors they look out for to determine service satisfaction. ...
What I learn from the failure to meet that objective is that there could have been research that I could have done as an individual in terms of understanding the basic reasons why workers would not at all times but the needs of customers first. If indeed I had taken up extra research and part time learning to understand why this phenomenon exists, I would have been in an excellent position of impacting my knowledge and gained skills to the people my group and I went to have personal interaction with during the small scale research. I have therefore learnt to take extra studies and learning outside the time of the module more seriously. ? What else I learnt that was not in my initial objective In my initial objective, I was more particular about undertaking a critique of professional practice in a chosen field rather than concentrating more on my personal strengths and weaknesses and how these could help me become an overall good worker in my future employment positions. However, this module has helped in helping me identify more qualities about myself including my weaknesses, which I need to master to help me become a very good customer-centered employee in the nearest future. Currently, I have come to learn about some basic qualities that should be seen and put to work in me if I want to achieve my future employment aims. Some of these qualities include interpersonal relationship, team work and team spirit, working under pressure, working with very little supervision and taking up challenging tasks. ? Review of my original learning objectives in the light of new experience Reviewing my original learning objective in the light of my new experiences, I can say that I have been put in a better position to realising my ...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
(“Report Essay Example | Topics and Well Written Essays - 2250 words”, n.d.)
Retrieved from
(Report Essay Example | Topics and Well Written Essays - 2250 Words)
“Report Essay Example | Topics and Well Written Essays - 2250 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document


Cultural Significance of Persona, Metropolis and Minority Report

..., and the science fictional elements are strongly combined together with its ideological stance. In place of the central theme of the making of a robot in Metroplois, Minority Report dwells on a number of ideological and technical preoccupations. The central theme is that of ‘pre-crime detection’ that conjoins the psychic powers of three characters with latest technological innovations. The three characters are able to transfer their psychic images to a transparent flat screen and manipulate them with the ease of symphony conductors. They are able to predict the nature and source of crime much before they are committed. And they also carry the burden of reaching the spot of crime just minutes or even seconds prior to it getting...
7 Pages (1750 words) Movie Review

A Business Report on Company Q Ltd

... 1 A Business Report on Company Q Ltd Company Q Ltd is an international logistic company located in London City. The company’s main operations are purchasing, packaging and delivery of heavy metal machineries to the Middle East. And most of the Company Q’s customers are based in Dubai and Saudi Arabia. As a result of these activities, company Q requires some transformations in the way it handles orders, customer relationship, logistic issues and legal affairs. Hence, the management of Company Q is contemplating to implement the use of latest...
7 Pages (1750 words) Case Study

(Business Report Not an Essay) Exporting products to China: Understanding the cultural environment for Chinese biscuit consumers and effective marketing would be some of the components of the key winning strategies for a company. The country has demonstrated a steady increase in the import of biscuits since 1993 and also shows substantial prospects for the same in future. Also with improvement in the social and economic conditions it is expected that the country’s consumption of biscuits would also rise (Midnight Croquet, 2002, p.8). The project seeks to present a report to the Marketing Director in Goodman Fielder, an Australian company for assisting in its future export strategies. The purpose is to understand the present cultural scenario existing in China and exploring its suitability for expanding the company’s export policies in the region. This is...
8 Pages (2000 words) Essay

A report for Woolworths:The global economic, political, social and environmental opportunities and risks facing the company in the next 10 years

... and their wants and needshave a higherlikelihood to find retail formulas that are relevant to their customers. Hiring and retaining of the right employees is critical to ensure that this opportunity is fully exploited and the associated risks avoided. Responsible selling and ethical behaviour is also a noteworthy potential risk and to retail chains such as Woolworths ought to reflect the local community through their workforce (Anderson, 2011). For instance, when opening new retail outlets in a certain area, they must ensure that a sizeable percentage of the staff are members of the local community. One notable risk that is on the rise is insecurity and threat of terrorism. A report on various retail consortiums shows manufactured goods...
7 Pages (1750 words) Essay

Write a report for the authority of a city or town making the case for greening the city. The purpose of your report is to explain to the authority why it is important to develop urban green spaces and to propose ways of greening the city or town

...ity’s authority. As an individual I would help the city authority in planting trees and with management work as well if required of me, because as a citizen/resident I should own the city and should work to make it better. Conclusion This report gives an insight on how a city’s authority can work on making the city sustainable and become able to combat with the climatic changes and disasters that follow the disasters. Moreover, it gives a proposal on how authority of Columbia city can green the city. This can be done by creating more green spaces. The report also reflects how this will make the city become better in environmental and economic aspects and shows how the changes made today can help in making a better future. Word...
8 Pages (2000 words) Essay

Report on the statistical trends

... Rhodes, T. E., Freitas, (n. d.).S. A. Advanced Statistical Analysis of Mortality. pp. 1 Rong, W, Curtin, L. R., Arias, E., Anderson, R. N. (2008) National Vital Statistics Reports: U.S. Decennial Life Tables for 1999–2001: Methodology of the United States Life Tables. Vol 5, No. 4. pp 4-6 UN General Assembly, 55th Session (Agenda item 60(b)). (September 2000). Resolution Adopted by the General Assembly: UN Millennium Declaration. A/RES/55/2. pp 4 WHO Division of Health Statistics. Dissemination of Statistical Information. (1980). A Manual of Mortality Analysis: A manual on Methods of Analysis of National Mortality Statistics for Public health Purposes. pp 99. Appendix: D ANOVAa Model Sum of Squares df Mean Square F Sig. 1 Regression...
8 Pages (2000 words) Essay

Choose an issue on health and safety management (i.e. a particular health and safety problem), within your profession, or your work life, your environment, or within your industry. Write a critical report of 3000 word or the equivalent of your chosen area

... of PPE A survey by the Occupational Safety and Health Council (2000) on the usage of PPE in Hong Kong revealed that most of the employers used cheap PPE gear to save costs and these gears did not conform to the standards of health and safety requirements. The survey also revealed that 70 percent of the workers did not recognize the significance of the use of PPE and most of them treated it as an additional burden that can be avoided. Another study by Singh and Gupta (2009) highlights the poor and inadequate measures taken by workers in the form of using proper PPE during pesticide application in rural areas of India. This increased the health risk to which the farmers are exposed due to inhaling pesticides. Another report by Willis, Castle...
11 Pages (2750 words) Essay

Technology Case Study Report (Building mane: London Information Centre)

...Sun Path Sun Path Rays Shadows Shadows Environmental strategy The triangular plan has evolved from analysis of pedestrian flow across the area, while the orientation and profile is able to establish a dialogue with the St. Paul’s as the information center looks up to its prestigious neighbor and opens up to welcome its visitors. The metallic aerodynamic structure evokes lightness as it seamlessly wraps 140 m2 of internal space to accommodate all its facilities. The boldness of the small structure respects the large and prominent neighbor while it marks its presence without being submissive or dominating. Hence being sensitive to this immediate context. The building design was achieved with shallow foundations and just enough... Path Sun Path ...
10 Pages (2500 words) Essay

Corporate Responsibility: Scrutinizing a Company Report

... CSR by establishing certain initiatives that benefits the community members and promotes their welfare. In addition, ecological sustainability is one of the major interests of CSR and it includes concerns over pollution, depletion of natural resources, and climate change among others. Therefore, adopting policies that have positive impact on environment has really helped in shaping CSR in this company. Corporate reporting is very important as it provides information about the problems, failures and success of the company. Moreover, sustainability reports helps in disclosing the company’s performance along socio-economic and environmental parameters. This paper presents a report on corporate responsibility of BP, covering the environmental...
7 Pages (1750 words) Assignment

Industry Trend Report on Accounting Services

...SERVICES INDUSTRY TREND REPORT Table of Contents MEMO 1 TITLE PAGE 2 EXECUTIVE SUMMARY 5 DESCRIPTION OF INDUSTRY 6 Competitive Landscape 6 Product, Operations, and Technology 6 Sales and Marketing 7 Financial Regulation 8 International Insights 9 Industry Growth Rating 10 PRESENT TRENDS 11 Quarterly industry Update 11 Industry Forecast 13 Industry Drivers 14 Critical Issues 14 Business Challenges 15 LIKELY FUTURE TREND 16 CONCLUSION 18 WORK CITED 19 Appendix 1. Interview Questions …………………..……………………………………………………………………………….. 21 LIST OF FIGURES Figure 1 7 Figure 2 13 Figure 3 14 EXECUTIVE SUMMARY Globally, the accounting services industry generates close to $435 billion in revenue....
12 Pages (3000 words) Coursework
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Report for FREE!

Contact Us