Business Process Management and the Integration of Best Values - Essay Example

Review the recommendations made in the reports toward changes The report for the investigation commission had made numerous recommendations, which would help the NHS trust develop better strategies, which would drive performance management in a positive direction. First, the commission’s board suggested that the trust had the obligation of implementing better strategies that would help oversee quality management standards as well as security in the health care sector. Staff training also was among the first agendas, bearing in mind that failure in the two hospitals had been attributed to untrained staff working for patients.

It did not also forget to address the issue of staff numbers and the capacity of those that are employed. The trust’s board had to develop criteria for all staff employment (Care quality commission report, 2010). On the other hand, it was deemed crucial that the trust develop appropriate CRM strategies that would provide room for hospitals and other stakeholders to be keen on complaints by patients. Responsibility for the poor standards of care provided by the hospital The poor performance at the hospital was attributed to employment of the untrained employees, inadequate government policies that were blindly followed by employees as well as lack of accountability by employees.

I attribute the poor performance to the hospital management majorly, due to poor performance management systems. It is evident that deaths occurred rampantly, complaints were adversely brought by clients, but they could not consider any situation. Moreover, having realized that the Mid-Staffordshire NHS was not having appropriate operations management, they had a chance to replace it with another, which could provide better services. On the other hand, the trust was adversely wrong, in not being considerate about the type of workers they employ within hospitals.

How can untrained nurses and junior doctors be left to handle the patients alone? This was a critical condition that needed a quick address (Jeston and Nelis, 2006). Management’s key performance indicators (KPI’s) Performance indicators are said to have been so profound by the CEO and were displeasing to all patients and the community around. First, the presence of untrained staff working for patients in the hospital was quite amazing. Secondly, the situation was marked by unlistened to numerous complaints from the patients who addressed poor treatment.