Nobody downloaded yet

Formal report - Essay Example

Comments (0) Cite this document
Summary
Samsung has two challenges in customer relations. Customer service representatives experience high pressure because they receive many negative emotions and hear lots of complaints, and the working…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER93.7% of users find it useful
Formal report
Read TextPreview

Extract of sample "Formal report"

Download file to see previous pages The company has a diverse customer base and thus the resources to improve the relationships between customers, employees and management, among others. The importance of leadership is highlighted in this report while defining the role expected of different players in the business. The report also incorporates the elements of building a proper customer service repertoire. The customer service is to be supported by a charter and standards, which also incorporates the use of norms and organizational practices. The above discussion and recommendations demand that Samsung improves on the employee policy to empower their contributions to customer challenges, by developing an employee well versed with the company operations, in different product departments, to improve on knowledge directed towards customer-service In this way, stronger customer loyalty will be built that leads to better company image and increasing revenue. The report concludes with the provision of a conclusion based on findings, and recommendations that would improve on how the company relates with customers. The paper limits the study to the electronics branch of the business.
This paper covers challenges that are faced by Samsung’s customer relations. Samsung has two challenges in customer relations. Customer service representatives experience high pressure because they receive many negative emotions and hear lots of complaints, and the working environment is not as comfortable as other clerical jobs, in retrospect to the nature of the job. The principles of customer service (integrity, respect, and accountability) must be integrated with the customer relations policy in Samsung’s approach to dealing with their clients, under customer support. The company has a diverse customer base and thus the resources to improve the relationships between customers, employees and management, among others. The importance of leadership is highlighted in this report while defining the role ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Formal report Essay Example | Topics and Well Written Essays - 3500 words”, n.d.)
Formal report Essay Example | Topics and Well Written Essays - 3500 words. Retrieved from https://studentshare.org/english/1668854-formal-report
(Formal Report Essay Example | Topics and Well Written Essays - 3500 Words)
Formal Report Essay Example | Topics and Well Written Essays - 3500 Words. https://studentshare.org/english/1668854-formal-report.
“Formal Report Essay Example | Topics and Well Written Essays - 3500 Words”, n.d. https://studentshare.org/english/1668854-formal-report.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Formal report

Formal Report

...? Lease or Buy Computer Equipment Today Table of contents Page Summary 3 Introduction 3 Present value 3 IT acquisition 4 Management issues 4 Leasing computer equipments 5 Why leasing computer system 5 Advantages of leasing a computer system 5 Disadvantages of leasing a computer system 5 Buying computer system 6 Why buy computer system 6 Advantages of buying a computer system 6 Disadvantages of buying a computer a system 6 Conclusion 7 References 8 LEASE OR BUY COMPUTER EQUIPMENT TODAY Summary A research has been taken, and it is seen that the rate at which technology is changing with, is emphasizing on a technology based on a client and a server, development of faster systems and shorter life sequences. This drastic change has... Lease or Buy ...
5 Pages(1250 words)Essay

Formal Report

...?Report Introduction: We are a business consultancy in providing car transport services to our client. In the age of fast transportation, it is extremely crucial that the issue of transportation is taken seriously. For every business, the supply chain management plays a crucial role in terms of making the full use of inventory. Our highly placed sources claim that today in the mode of transporting goods one needs to have a good amount of data in order to maximise its inventory size. A quick and efficient transport service goes a long way in establishing and maintaining the demand needs. Business Transportation Services Co. Ltd. has a proven track record of providing transportation methods that are both affordable and...
6 Pages(1500 words)Assignment

Formal Report

...? Task Introduction Health is considered a major concern in the world in the 21st century. The life style adopted by humans continues to become a threat and menace to their health. The amount of lives lost every year from avoidable health problems is alarming. Due to this knowledge people continuously search for information to enable them avert such health problems. Any information on how to improve their life style is welcome. Therefore the media has invested in providing this information to the people. Every news paper contains a section concerning health, life style and healthy living. The sections indulge readers on issues like weight loss, healthy diets, exercise, diseases and other issues related to the topic. Media texts... Task...
3 Pages(750 words)Book Report/Review

Analytical Formal Report

...? Formal Analytical Report here The Pennsylvania Letter of Transmittal Your address here August 04, General Managers Chinese restaurants State College Pennsylvania Dear Managers, Enclosed is the report that you requested entitled “Problems and Solutions for the Chinese Restaurants around State College.” You will find that this report contains an introduction to the Chinese restaurant industry’s problem, some effective solutions, as well as conclusion and recommendation based on the discussion. Multiple methods of research were used to design this report. Skype interviews were conducted with the general managers of the Chinese restaurants. Students of...
12 Pages(3000 words)Essay

Formal Report

...and equipment used in traditional laparoscopic procedures only provide five degrees of freedom. Alongside these benefits of robotic surgeries, there exist multiple drawbacks that make the procedures free from risks and complications. Significant degrees of issues are being reported where successful results are not being attained even in the presence of such an advanced technology. One of the major obstacles in common usage of the technology is the initial investment that is required to transform the typical operating theater into a space that is equipped with robotic technology. Berger et al. (2013) provided some figures that make Da Vinci surgeries an expensive alternate for hospitals; roughly 1.4-2.2 million dollars...
8 Pages(2000 words)Essay

Formal report

...PAGE MEMO Table of Contents Introduction ………………………………………………………………………………………………………………………..………… 4 What Is Social Networking and How It Works …………………………………..………………………………………. 4 Major Social Networking Sites………………………………………………………………………………………..…………….… 6 Advantages and Disadvantages of Social Networking…………….………………………………………………………… 7 Conclusions ...……………………………………………….…………………………………………………………………………..……. 7 Recommendations …………………………………………………………………………………………….…………………………… 8 Illustrations 1. List of Social Networking Websites……………………………………………………..………………………………. 6 2. Sephora’s Facebook Page …………………………………………………………………………………………………… 7 3. Zappos Twitter Sample Message ……………………………………………………………………………………..…. 7 INTRODUCTION The purpose of this...
8 Pages(2000 words)Assignment

Formal Report

...Transportation of refrigerated Agri-Food from Canada to Hong Kong by UTI Worldwide Inc. Company Abstract In collaboration with UTi Worldwide Inc. Company, this report is an analysis of a business opportunity between Hong Kong and Canada in refrigerated Agri-food. The report looks at the various factors that are involved in transportation of agri-food products from Canada to Hong Kong. There is an overview of food situation in both regions Canada and Hong Kong. Included in the report are challenges that may occur in transportation of agri-food to Hong Kong. The report also features a background analysis into Canada and Hong Kong to establish their relationship and trends...
12 Pages(3000 words)Research Paper

Experiment 8 formal report

...Experiment 8: How Much Copper is in a Penny? Instrumental analysis methods like molecular absorption spectrometry find wide application in both qualitative and quantitative analysis. In quantitative analysis, amount of substance under analysis can be obtained from Beer-Lambert law. Spectrometers are useful in facilitating acquisition of relevant statistical data to be used in quantitative analysis. This lab report covers on quantitative analysis of copper in a penny. Conventional quantitative procedures include preparation of reference and sample solutions. A UV-Visible spectrometer will facilitates measurement of the reference and sample solution’s absorbance. Data analysis will involve determination of copper’s...
5 Pages(1250 words)Lab Report

Formal report

...Rough Draft, I am winding up shortly LETTER IZATION LETTER OF TRANSMITTAL TABLE OF CONTENTS EXECUTIVE SUMMARY THE REPORT INTRODUCTIONOrigin of the report Purpose The purpose of this report is to show the level of effectiveness of the of Ace Distributors’ salespeople. Since the company Ace has experienced a drop in its sale of products, and faces competition from other companies in the industry, it has become essential for an investigation to be launched, in order to ascertain the factors that have contributed to the drop in sales, even as Ace continues to face heightened competition from other companies in the industry. This report therefore, identifies the factors...
14 Pages(3500 words)Assignment

Formal report

...Social Media Apple Inc has been using social media to reach its s all over the world. This has beeninstrumental in its internationalization strategy. This paper discusses different benefits that are accrued by the use of social media. In addition, it analyzes how these benefits have enabled the company to retain its competitive advantage in the market. Table of Contents Abstract………………………………………………………………………………………2 Executive Summary………………………………………………………………………….4 Introduction…………………………………………………………………………………..5 Discussion…………………………………………………………………………….……...5 Conclusion…………………………………………………………………………………….8 References ……………………………………………………………………………….…...9 Executive Summary Apple Inc is the leading electronic company in the world. It has been... Media...
5 Pages(1250 words)Research Proposal
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Formal report for FREE!

Contact Us