E-mail Correspondence Analysis - Assignment Example

Correspondence Memo to a Supervisor John, Green, Project Manager Ed Black, Human Re s Specialist September 27th, 2014 Subject: Work Schedule Overview By this Memo I want to address the issue of work schedule in our company since I consider it need thorough revision. These conclusions were made out of my 4-year experience at the position of a Project Assistant and observation of the work in our department. Possible Damage to Business Relations The main reason why I have decided to write this letter is that I want the policy regarding work schedule to be revised as I see existing policy irrelevant and inappropriate for all employees. As of today employees are required to come to work at 9 AM and work for 8 hours a day. Break time is allowed between 2 and 3 for all employees. However, for me as for a Project Assistant this schedule is uncomfortable and time-consuming. This timetable does not take into account the peculiarities of our department work since the changes were implemented recently. As you know, my primary duty is contacting the customers of my project and arranging documents flow. 3 weeks ago our regulatory department dealing with contracts had to deliver a part of their tasks to our department. Thus, Project Assistants now have an obligation of assuring the contracts are signed with our customers and approved by regulatory institution on the same date. It turned out that to avoid queues PAs have to come to Regulatory Institution at 8 AM and wait for 2-3 hours so they come at work no earlier than at 11 AM. Moreover after customers sign the documents we have to review them and return to Regulatory Institution at 5 PM. It disrupts our daily work completely as we do not have break time and our work time exceeds 8 hours for 2 hours. Alternative Course of Action I suggest that we made some shifts in schedule for all Project Assistants. First of all, their work has to begin at 8, and those hours spent in Regulatory Department have to be taken into account. As it is impossible to pass these documents through third hands it must become a part of our daily schedule. Moreover, there is an urgent need in hiring an employee who will deal with delivering contracts to the customers in the second half of the day. PAs have to be able to work remotely and to have their break any time of the day. These implementations will allow PAs managing their work more efficiently and avoid many arising problems at work. 2. Complaint Letter To: Jolene Cube, Retail Support Manager Dear Ms. Cube Two weeks ago I bought a yellow sofa with rolled arms and stuffed cushions in your store on 8, Broad Alley St. The model was named “Pleasure” and cost $2.400. When I tried using this furniture it turned out that it has major defects in fabric tailoring. I went to the store in order to express my complaints and to arrange return of the item but your shop assistant, Susan Cherry, was impolite to me and refused to help with return. The only helpful information I managed to get was that I had to address directly to you. To prove my words I have photos of the sofa showing its defects that make it impossible to use. I would like you to return me the money spent for the furniture and check the quality of all your goods. Moreover, Susan Cherry has to be instructed on how to deal with customers` complaints. I believe that these rights are granted to me according to the consumer law. Looking forward to your answer within next 14 days as it I stated in the consumers` policy Best Wishes, Tom Budnik 3. Bad News Letter Dear Mr. Budnik, We are embarrassed by your complaint but we are mostly sorry for the poor service provided to you. Thank you for informing us regarding this issue, we are always ready to learn when our products and services do not meet the highest standards. We will do our best to make sure that this will not happen anymore to any of our customers. Our employees will be instructed additionally and those responsible for bad service provided to you will be fined accordingly. I understand your disappointment with the product as it is natural for every consumer to want best for his money. As for you problem of the fabric quality apparently the problem was caused by inappropriate transportation of the sofa. I can guarantee that, because before sending the furniture to the customer our managers check the products thoroughly and confirm their quality by completing of a special form. I reviewed that form and can confirm you that the sofa did not have defects when it was packed for delivery. I advise you to refer to the transporting company with your request as they must refund you the costs by insurance. I hope all your requirements will be satisfied as long as you have all legal rights for it. On our part we will make all possible to facilitate the delivery of the furniture and will regard including transportation into our service. Thank you for contacting us and helping us to improve our service. Best Wishes, Ms. Cube 4. Sales Letter Dear Customer! We are pleased to inform you that our summer sale event will take place on 15 July 2014 and we will be more than happy to see you on this occasion. This is the perfect opportunity to buy our planet-friendly gear at affordable price and meet our other loyal customers on a welcome dinner. Moreover, we offer all our products with 50% discount and every buyer will receive a discount card for 10 % that will allow him to get free delivery of all purchased products ordered via Earthwise Internet shop. In order to thank you for being with us for these 10 year I am enclosing this coupon for 70 % discount and invite you personally to come and celebrate this event with us. Best Regards, T. Foley Read More