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Investigative Report and News Release - Essay Example

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This incident occurred at 10 AM on October 19, 2012. Technical…
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Investigative Report and News Release
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Download file to see previous pages Service has been disrupted since then. Mr. Packard has already dispatched repair teams to the site and the extent of the problem shows that repairs will take about three weeks to complete. An incident report was filed after the repair team had been dispatched.
At an emergency press conference helmed by Ms. Rhian Ramos for Alta Vista Internet Services, she announced that the recent disruption of their services in the Southern area of the city was caused by a vehicular accident that cut one of the cable links to the Southern Belle Telephone Company. Some client have gone without internet service since the early hours of October 19. Ms. Ramos explained that repair crews have been dispatched to the site and repairs are said to take up to three weeks at the longest to complete.
Recognizing the inconvenience that this disruption has caused, Ms. Ramos announced that Alta Vista Internet Services shall supply those in the affected are with the free use of the companys newest product, the Slammin Speed USB modem for the next 3 weeks. The new usb modem guarantees internet speeds of up to 7.5 mbps and is set to be launched officially at the end of the month.
“This incident will allow our company to highlight our new and upcoming services while allowing our clients to continue with their internet based lives free of charge. Our company will also reverse the charges for the next three weeks on their regular internet use in order to discount the repair days of the system. In the meantime, those who wish to convert to the usb modem service after 3 weeks may do so free of charge. This is our companys way of letting our clients know that we truly care for their needs and our company will not let them down when they need our services the most.” Ms. Ramos ...Download file to see next pagesRead More
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