Excellence in Business Communication - Essay Example

Dear Mr.

Thank you for your letter about your $1000 CrossWalk 570 treadmill equipment. Fitness Equipment Store appreciates your inquiry concerning your CrossWalk 570 treadmill equipment and wanted to satisfy our customers with high-quality.

Fitness equipment should be built to last is what Fitness Equipment Company believes just like you do. This is the reason why we stand behind our products with a one-year warranty. However, we can still help by repairing your equipment with a $35 repair service fee. Fortunately, we have the following service fee promo for this first month of the year that you can avail of:

• 70% discount service fee for 1-year old broke equipment.
• 50% discount service fee for 2 years old broke equipment.
• 30% discount service fee for 3 years old broke equipment.

Please take or package the equipment carefully to our store in S Morgan Street, Chicago with your name, address, phone number, and a brief description of the malfunction along with a check of $10 initial examination. After the assessment, we will send you a written estimate of the needed parts. Then please let us know if you want to make the repairs by calling this number.

 If you prefer to repair the equipment, the $24.5 repair service fee will be applied toward your bill which is payable by credit card or check.

Thank you again for inquiring about our service. If you want to inquire about the latest fitness equipment, feel free to visit our website. If you want to have the newest model of treadmills, Fitness Equipment Store will provide generous assistance for you.

Sincerely,

Customer Service Manager