Proposed Favorable Response to Complaint Letter - Assignment Example

Proposed Favorable Response to Complaint Letter The following response is proposed: In response to your letter dated August 3 regarding the reported turntable of the Justrite microwave oven which broke shortly right after the expiration of the warranty period, please accept our sincerest apologies for the inconvenience it could have caused you in any way. As a policy, our company is more than willing to check on the status of your microwave oven at the soonest possible time to verify the cause of the problem.

In the meantime, a replacement unit would be provided for your use while the unit is being repaired, if needed. We would be glad to accommodate your complaint despite the lapse of the warranty period since our priority is to keep our customers satisfied. In fact, the Justrite microwave oven you purchased has been rated “best in its class” and “most reliable” by the Consumers Count magazine. The recent survey of selected purchases revealed that 98.5% of first-time purchasers of Justrite ovens are pleased to have chosen our products and pledged to buy others of the same brand.

Should you encounter any inquiries or problems on the product in the near future, we would be more than willing to be of service to you. Your satisfaction is our commitment.