Case Study for Critical Analysis
If I was in the place of Marshall Pinkard, I would have clearly stated her authority and responsibilities not only to her but also to the heads of other departments. I would have sent a mail to all the department heads regarding the authority and responsibilities of Ayishia and her IT department.
It is a problem of role expectations which refer to the expectation or belief of others regarding the role of an individual who is having a proper designation (Robbins, Judge 2007). In this case the problem could be solved by stating the role of IT department to all other departments clearly.
Each and every department of the organization should have clear idea regarding the responsibilities of every other department in the organization. There was no need to change the entire organizational structure.
There could be various environmental and technological factors which would affect any decisions regarding the problem stated in the case. Organizations internal environment is the key factor here. In FMB&T every other department believe that any technological problem could be solved instantly by the IT department. On the other hand employees of IT department felt that they were not properly utilized by their organization. They wanted to explore various opportunities in the organization in order to apply the technology properly. But organizations did not provide any such opportunities to them. Moreover president of a regional branch wanted decentralization of