Quality Assurance Goals and Strategies - Assignment Example

Name: Institution: Instructor: Subject: Date: ASSESSMENT TASK 4 Background The initiation of the project has been founded and commenced based on the identification of primary concerns. These included the consideration of both the primary and secondary benefits associated with the fit out project. The project involved fitting out of a call centre through the interior and layout design to realise the maximisation of the use of the operational space within the facility. Some of the operations that have so far been involved in the project include the design and installation of data infrastructure, ventilation, air conditioning, electrical services, plumbing services as well as decoration among others. The operations also included partitions, mechanical works, and audio visual and workstation installations (Kloppenburg 325). The objectives associated with this fit out project were founded on the need to comply with the acceptable standards for the design, construction and operation of a call centres. They are also in line with the promotion of the government’s requirements for call centre units installation and functionality. These objectives included fitting out the unit to legislatively and safety compliant. The second objective was for it be functional in a cost effective manner. Thirdly, was for the unit to uphold sustainability, equity and consistency and finally, for the unit to be able to adapt to the latest technology and the new system of working (Berkun 134). Quality assurance goals and strategies With regard to the quality assurance goals and strategies, the progress of the project has considered several factors. This includes a comprehensive and clear understanding of the quality standards in the setting up, equipping and operating a call centre unit. This also involved the realisation that time and money is very significant investments in. The team of experts involved in the designing, execution and monitoring of this project has been very instrumental and committed to the attainment of quality assurance goals and strategies. The team has been working closely with the government and other concerned authorities to making sure that the progress of the project is on the right track with regard to compliance with quality assurance standards and requirements (Kloppenburg 227). Some of the goals and strategies addressed in this particular project include the provision of the highest possible quality of services one the call centre fit out project has been carried out to completion. This is strategic in the sense that it is expected to make the best out of the available resources and time. The other quality assurance goal and strategy of this fit out project is the mobilization of resources and labour in order to achieve economically acceptable financial standards. By the time the project is performed to completion it aims at the achievement of a quality and service provision status above the required standards. It is also part of the strategic goals of this project with regard to quality standards to incorporate the some of the most appropriate facilities and technologies (Meredith and Samuel 246). This was expected to go a long way in enhancing service delivery to meet the customer requirement. Achieved milestones and targets The progress of the call centre fit out project has so far been successful owing to the some of the milestones and targets that have been realised. It is important to indicate that at the beginning of this project various specific targets were set to be achieved both in the course of the performance of the project as well as by the end of the project. The milestones and target in this particular project were set with regard to adherence to some crucial aspects, which included the frequency of milestones, the timing of milestones considered, visibility, accountability as well as flexibility (Meredith and Samuel 246). So far, the project execution has successfully encountered several milestones. The targets and milestones achieved by this project include successful satisfaction of the financial and legal requirement for the commencement and continuation of the project. The other milestones include the securing of the appropriately required materials and resources for the project, and the recruitment of the necessary experts and personnel to perform the tasks in the project. By this point in time, the management of the fit out project together with a team of professionals have managed to attain the time schedule target for the project (Berkun 168). They have achieved the completion of more than fifty per cent of the project as was specified in their project targets. Expenditure and resource usage Both the resources as well as the expenditure for this project have so far been successfully used. All the required resources and expenditure according to the plan and budget for the project were allocated at the beginning of performance. Everything that is concerned with the resources usage and expenditure has been running as expected except for some few fluctuations and changes, which were not foreseen at the time of planning and budget allocation. It is important to include the analysis of resource usage and expenditure in this progress report in order to present the information that will be helpful in the course of continuation with the project and also for the planning and financial of similar projects in future. Additionally, this kind of analysis is significant in achieving a cost effective strategy and avoidance of delays in the project, which could be resulting from shortages in finances and resources (Roberts 105). With this information, it is very easy to determine the point in the course of project performance that there is need for additional resources or expenditure to be able to complete with the period. For the expenditure and the resources used in this particular call centre fit out project, certain activities were involved and certain results achieved. Some of the resources utilised in this project include those supplied for the installation of workstations in accordance with plan documentation such as the system screens, office joinery of type C, office accessories, signage accessories, chairs, storage, flooring and walls among others. In the resource usage, there were several fit out considerations, which included the allocation of resources for operational efficiencies (Meredith and Samuel 273). There was also the application of layouts for innovative planning as well as continuous improvements and adjustments. The total expenditure was as indicated in a tabulated result below Item Currency Amount Preliminaries $ 210,496 Work stations $ 553,866 Communication and Electrical services $ 342,888 Mechanical services $ 23,555 Hydraulic services $ 222,100 Fire services $ 254,443 Security services $ 142,886 Audio visual $ 543,231 Work station $ 321,523 Storage $ 100,290 Tabulate expenditure usage Currency Amount Total Cost (excl gst) $ 4,862,000 GST Component $ 486,200 Total Cost (Incl gst) $ 5,348,200 Tabulate total expenditure usage Variations to the project plan Despite there being a plan and budget allocation for the performance of the project, the actual performance and execution of the project presented some notable variations to the project plan. However, despite the variations to the project plan encountered, the aims and objectives of the project remained at the core of the delivey by the project management and professional team. The variations were resulted in ignificant changes and influences to the project due to the delays experienced with regard to payment schedules, delivery schedules and other schedules involved (Schmidt 286). An example of evaluation results Item Progress Condition Feedback Strip out work 65 % completed In stable construction condition Not safe for use until completion Carpentry 30 % completed Operation in the desired construction condition More raw materials required to increase the pace of progress Hardware 25 % completed In good installation condition Installation to be done once electrical and mechanical installations are complete Ceilings 40 % completed Progress is steady Adequate space required for the completion of installation Painting 15 % completed Not yet appropriate for painting Most of painting to be done once major installations are completed Joinery 85 % completed Stable and not in delicate condition More auxiliary joinery required for the installation of other components Electrical services 65 % completed Properly functional To be completed once other installations are complete Mechanical services 55 % completed Properly functional To be completed once other installations are complete Hydraulic services 75 % completed Properly functional To be completed once other installations are complete Fire services 65 % completed Properly functional To be completed once other installations are complete Security services 65 % completed Properly functional To be completed once other installations are complete Audio visual 20 % completed Adequate space allocated Installation to be done once electrical and mechanical Work station 45 % completed Partially usable To be completed once other installations are complete Storage 65 % completed Partially usable To be completed once other installations are complete Conclusion In conclusion, the project concerned with the office call centre fit out has made considerable progress as is evident from this progress report. The goals and quality assurance strategies associated with this project have been achieved to a substantive level. This was the case despite the challenges encountered in terms of variations and several delays. The usage of resources as well as project expenditure is progressively moving in the right direction as far as the project progress in concerned. Finally, the feedback obtained from the evaluation of the projects operations clearly indicates that the target of the project in terms of time has been surpassed. References A Guide to the Project Management Body of Knowledge (pmbok Guide). , 2013. Berkun, Scott. The Art of Project Management. Beijing [u.a.: OŔeilly, 2005. Kloppenburg, Timothy J. Contemporary Project Management. Place: South-Western College Pub, 2007. Meredith, Jack R, and Samuel J. Mantel. Project Management: A Managerial Approach. Hoboken, NJ: Wiley, 2012. Roberts, Paul. Effective Project Management. London, UK: Kogan Page, 2011. Schmidt, Terry. Strategic Project Management Made Simple: Practical Tools for Leaders and Teams. Hoboken, N.J: John Wiley & Sons, 2009. Read More