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Proposal/Persuasive Report of e-commerce refund difficulty - Essay Example

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Proposal for the Improvement of the Refund Policy of eBay Prepared for the Management of eBay Inc California April 24, 2013 Table of Content Executive Summary.3 Informative Abstract…
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Proposal/Persuasive Report of e-commerce refund difficulty
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Download file to see previous pages .............................................5 Required Action...............................................................................................8 Potential Benefits.............................................................................................9 Plan...................................................................................................................9 Objectives & Methods......................................................................................9 Time Table........................................................................................................9 Costs and Budget..............................................................................................10 Method 1: Identification of Universal Policy....................................................10 Method 2: Identification of a three-pronged Approach.....................................11 Method 3: Modification of the Status Quo........................................................13 Summary Costs of The Options........................................................................14 Expected Results...............................................................................................14 Feasibility..........................................................................................................15 Conclusion............................................................................................................
...............................................18 Appendix 2: Exhibit of Ripoff Report...............................................................19 Appendix 3: Sample Refund Policy...................................................................20 Executive Summary The proposal examines the challenges of refund policy in eBay and its impacts on the operation of the company. It identifies that refunds are a major issue and different gray areas ensure that several disputes and disagreements occur which is impacting on the reputation and activities of eBay. The report identifies that there are three possible approaches that can be used to deal with the issues at hand. The first approach is to identify a universal policy for refunds. This policy will include the identification of all stakeholder needs and integrate it into the new policy. The second approach is to provide a three-pronged solution which will include allowing customers to choose between the buyer's refund policy, eBay's refund policy or a third independent system. He third approach is to improve the status quo. The research recommends that the company must use a universal approach which will be setup by eBay in consultation with all the respective stakeholders. This is cost effective and competitively advantageous. Informative Abstract Since the advent of the Internet, more and more people spend time online instead of doing things in the real life. Due to this, a large range of economic activities take place online instead of in the normal mainstream space. Electronic commerce has increased due to the fact that people can easily place orders online and get the orders sent to them in the comfort of their homes. There are many online platforms where such sales can be conducted. eBay has emerged as one ...Download file to see next pages Read More
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