Bussiness Operation System: The Clean Brite Company - Essay Example

?BUSINESS OPERATION SYSTEM The Clean Brite Company (CBC) LTD Table of Contents of the Organization and Environment 3 Rich Picture 4 Question No 2 6 Reason for developing the end-user service 6 Question No 3 7 Based on the case study produce a business process diagram for the home sector order processing system. 7 Question No 4 10 A critical analysis of the end-user service i.e reasons for developing the end user service? importance of using e-media? 10 Bibliography 11 Question No 1 Description of the Organization and Environment Clean Brite Company (CBC) Ltd. came into existence in 1982. With the passage of time, company made a huge progress and improved its business functions and processes. At the present, company has a large loyal customer base. Currently, Clean Brite Company is a leading supplier of cleaning products to UK industries with an annual turnover of ?30 million. In addition, Clean Brite Company is basically a supplier of cleaning products to a lot of different companies and commercial areas. Though, Clean Brite Company is not a product manufacturing business, however it only purchases them from companies those manufacture them. Additionally, CBC provides different grade cleaning products to a number of different sectors. Moreover, Clean Brite Company business is dealing with a large number of corporations including hotels, processing industries, hospitals and public organizations, catering organizations such as leisure centers and schools. With the evolution in business, CBS got a lot of new opportunities and issues. In this scenario, one of the major opportunities business has got is in form of increase in customer reorganization and business market standing improvement. On the other hand, Clean Brite Company is facing problem in handling the information and data collected from different corporations. In this scenario, the existing system which was developed for these areas is not effectively dealing with these processes in a better way. Therefore this project is initiated to effectively manage the operations and processes of business for improving organizational performance. Rich Picture Given below is the Rich Picture for the system working. Here we can see that new digital business and order management is able to support a number of business stakeholders: Rich Picture Explanation Management The new technology based system at Clean Brite Company will offer an excellent support to management. The new technology based system will facilitate in business decision making and process management. In addition, this system will improve the standard of corporate business and operations management. Packaging The new technology based system will also offer an excellent support for the business packaging department. In case of a new order, the order will be dispatched to packaging department and packed for delivery. These all processes will be done automatically. Warehouse The technology based system at Clean Brite Company will also facilitate the warehouse department. In case of new order the business sales center will dispatch the order to warehouse department where it is checked to confirm the availability of order. In case of availability the order is dispatched to packaging department or otherwise sent the request to business supplier for delivery of order. Customer The customer will make use of the new online business management and sales system to access the business products. Customers will be able to order and pay through online business platform. Sales Business sales department for the Clean Brite Company will have a complete technology based automated system that will automatically process the sales and business transaction for effective business management. The overall process of business transaction management will make use of automatic payments and funds transfer system that will be convenient to customer and business. Marketing The new online business online platform for Clean Brite Company will also serve as the business marketing platform. Shipping The new technology based system will also facilitate the shipping department. The new shipping department will be able to automatically shop and track the business transactions and products. This capability will also be available to customers. Question No 2 Reason for developing the end-user service At the present, information technology based services are offering an excellent support to the organizations for managing their business tasks. In this scenario, the new technology is offering a lot of facilities which help organization manage and organize their business tasks. This section discusses the reason for developing the end-user service. The one of the main reasons for developing such services is the effective management of business data. Then the new system will offer a better and effective management of business through centralized organization of data from different corporations at Clean Brite Company system. In addition, the new system will offer better order processing capabilities. Additionally, the new system will support the company in customer query processing, stock control and management. The new system will also offer rapid order processing that leads to customer satisfaction. The system will also streamline Clean Brite Company operations and will also reduce the workforce needs. The new system will support Clean Brite Company by improving sales system and effective order processing. This leads to quick product shipment. Moreover, the facilities and services offered by the new system will improve company’s performance. The new technology based system will offer a great deal of support to Clean Brite Company for business reorganization and will allow it to enter into the worldwide marketplace. The availability of such services will offer an easy way of managing customers’ information. In addition, the customers will be able to avail the business services in a much better way for improved business performance and working. Question No 3 Based on the case study produce a business process diagram for the home sector order processing system. I have presented below business process diagram of Clean Brite Company for home sector order processing system: Question No 4 A critical analysis of the end-user service i.e reasons for developing the end user service? importance of using e-media? At the present, information systems have turned out to be a vital part of each business. Normally, an information system consists of hardware, software, people (staff and clients), data, and actions or operations that work collectively to develop valuable information (Shelly et al., 2005; Norton, 2001). According to (Laudon & Laudon, 1999, p. 7), an information system refers to a collection of interconnected elements or components that gather, process, store, and distribute information to support the organizations in decision making as well as running the business. The above given definitions of information systems cleanly show the importance of information system for an organization so they must be developed using marvelous resources (Laudon & Laudon, 1999; Turban et al., 2005). The new system of Clean Brite Company will allow the general public to place orders by means of web based platform. In addition, the information system of Clean Brite Company will be usable in the scenario of its working and ease of order processing. Additionally, the information system will offer its users a more relaxing and satisfaction feeling regarding business information processing, management, and extraction. Moreover, Clean Brite Company’s information system will facilitate in working for business data and information processing, viewing and analyzing, and other tasks. Furthermore, Clean Brite Company’s information system will present a better business system security from viruses and other security issues. Bibliography Laudon, K.C. & Laudon, J.P., 1999. Management Information Systems, Sixth Edition. New Jersey: Prentice Hall. Norton, P., 2001. Introduction to Computers, Fourth Edition. Singapore: McGraw-Hill. Shelly, Cashman & Vermaat, 2005. Discovering Computers 2005. Boston: Thomson Course Technology. Turban, E., Leidner, D., McLean, E. & Wetherbe, J., 2005. Information Technology for Management: Transforming Organizations in the Digital Economy. New York: Wiley. Read More