A Negative Adjustment Letter - Essay Example

That is why we guarantee that Gannon speakers have a satisfactory sensitivity, vast directivity, low rate of distortion, and a balanced response.It is unfortunate that you are dissatisfied with the Gannon speakers you recently bought. Although the speakers have a sharp upward peak that might extend up to 5db above the normal smooth curve, they have other interesting features, considering that they have an efficient transient response, satisfactory damping at the bass frequency, and sufficient capacity to handle power, unlike other speakers.

In addition, failures in midrange, tweeters, and midbass speakers due to mechanical or electrical issues can cause bass distortion. In that case, you should avoid applying immense power to the voice coil. On the same note, distortion of the bass sound can occur when the speaker is tampered with as was in your case. We found out that the booster magnets and insulation were missing and you had replaced the lead wires. Therefore, you should have avoided interfering with the speakers and maintain it in the right manner to avoid disappointments as was stated in the manual.

We regret that we cannot comply with your recent requests to honor the three-year warranty. This is because our warranty clearly states that if the speakers are sold at a clearance rate or if they are tampered with, then, the warranty becomes void. Nevertheless, we will be delighted to honor the maintenance and service agreement; hence, will offer a 30% discount on repairs as your satisfaction is our major priority.Since you are among our esteemed consumers, we welcome you to our five-day seminar, which will be free, from 3rd to 7th March.

It will give more details on the different speakers we supply, how to maintain them, and offer a platform to air your concerns, advice, and opinions in regard to our products.