How to Receive Compensation - Essay Example

SWEET GUITAR REVENGE FROM UNITED AIRLINE Name Paper Date Sweet guitar revenge is a real life experience story encountered by Dave Carroll, a Canadian musician while on board of united airline. During his travel his expensive guitar worth $3500 was severely damaged on board while under custody of the united airline.1 Dave alleged that he alerted three of the employees of the united airline and they completely reacted indifferently to him. He spent nine months negotiating with the airline for compensation only to realize he was ineligible to compensation as he failed to make claims within the first twenty four hours the general stipulated time frame.2 When Carroll was questioned why he didn’t check with the guitar he explained that he couldn’t go with the guitar as a carry-on luggage. Carroll’s journey to compensation was fruitless for all of the nine months of negotiation. This is what made him write a song and created a music video for his experience at the united airline. Some of the lyrics were fierce and could lead to loosing of airline affiliated customers. Carroll made sure that he targets the airline for the humiliation he passed through. This was part of the revenge for his guitar that got damaged since he had information that the guitar was thrown during layover of his flight at Chicago from Omaha.3 These videos received numerous downloads on YouTube over 13 million hits. When the management at the united airline tried to reach him for compensation in exchange for the pulling out of the video his response was, “good luck with that one, pal”, a humiliation statement he received when negotiating with the customer care at the united airline.4 This paper seeks to reveal all the issues, causes and the possible solution towards the revenge of the Canadian musician Carroll Dave’s sweet damaged guitar while on the flight of the united airline and provide a clear decision strategy in solving out the matter that brought disgrace to the public. Mr. Carroll Dave main issues were to receive compensation for the damages accrued to his guitar under the custody of the united airline during his flight. His guitar was severely damaged since employees of the united airline threw it during a layover. Carroll main agenda was to press charges against the airline but he did that after the stipulated timeframe of 24 hours elapsed. He could not receive any compensation from the airline since he failed to claim within the stipulated time available to members to lodge a case. Carroll also suffered bad customer service with the united airline. He claimed that customer care department showed signs of indifference to him. Some of the comments he received from the employees include, ‘Good luck with that one, pal’, which humiliated him and showed that the staff had no interest in assisting him get his legal rights to be heard and receive compensation accrued from the damaged guitar.5 Lack of cooperation was also depicted in this chronicles real life experience of the Canadian musician Dave. The customer care employees showed indifference towards him thus wishing a good luck in his claims against the united airline for the damages he encountered with his guitar. All of these were the issues Dave had with the united airline company that rose from his flight from Omaha to Chicago. The cause that led to the damage of the guitar is the negligence of the united airline employees in taking good care of the customer luggages. Employees were seen by a customer throwing the guitar during a layover at Chicago. This is what resulted to the guitar to be damaged. The severely damage on the guitar was as a result of poor handling of the luggage by the united airline employees. More so, the songs and videos created by Carroll Dave had an impact from the damaged guitar and the reaction he received from the management of the airline when seeking for compensation. Compensation negotiation were fruitless hence the only way to criticize the airline management was through the songs and videos he created and they received a massive downloads on YouTube.6 What inspired him mostly was the reaction he received from the management for the nine months he was claiming for compensation hence he produced songs about the real life event that led to his $3,500 guitar severely damaged. Organization should have taken good care of all luggages’s and offer a free listening strategy to all claims posed to them rather than being rude. When Mr. Carroll Dave negotiations with the airline management for compensation were fruitless, he decided to quit and wrote song of his real life situation with the united airline flight. This was a good decision for Carroll since in 4 days after the release of these videos, the united airline stock price declined by 10% hence they got attention of Carroll.7 The airline had to look for Carroll in order to settle compensation for the guitar damaged. The airline has to develop a strategy that will help them solve the situation from happening. Committees were to be set to discuss the nature of compensation with Carroll on the videos released on YouTube to combat stock price fall. Compensation should have been given to Carroll since the damages were encountered while the guitar was under custody of the united airline. United airline should have addressed the issue of negligence among the employees who threw the guitar during a layover at Chicago. These employees should have received sanctions letters and more so to be sacked. The entire airlines drop in stock price level was a result of the videos created by Carroll for the humiliation he went through in the organization seeking justice to his damaged guitar.8 The airline crews were responsible for the loss of the company stock shares. And also the reception department should be trained on how to talk and give advices to customers with respect without humiliating them. Sacking of employees should be done among those who were seen throwing the guitar during layover in Chicago. They neglected their duty to take good care of customers luggages, since the guitar was not a carry-on luggage. On the customer care desk, employees are to receive more training on how to assist clients with different situational concerns. Re-training of these staff will improve a lot on the communication strategy they will engage with customers seeking advice and direction along the united airline company.9 The best strategy to follow besides sacking the negligent and training of workers is to enumerate clear laws on how to treat esteemed customers in the company. Employees should follow guidelines and good principles. These principles will be a key in realizing the concept behind customer care and understanding for organizational prosperity. The airline in recognition to the various ways in solving out the public relation matter brought by the negligence among the employees of the airline and the ignorance nature of the manager towards Carroll, they should adopt these new ways to solve the matter. The airline should apologize to Carroll on the way they treated him with ignorance. They should also offer compensation claims to him too.10 Manager should also rectify his behavior on offering advices to customer. By doing this there won’t be no more claims like the one Dave posed to the united airline. Both the management and its employees should take due care and understanding of their customer to avoid public relation disaster and gain a large customer base. Bibliography Cosby Bill. “Broken guitar gets airline attention”, July 8, 2009. Dave Carroll,. “United Breaks Guitars – A statement from Dave Carroll". Dave Carroll. January 16, 2012 Dave Carroll. United Breaks Guitars: The Power of One Voice in the Age of Social Media may 2012 Clinton Charles, United Breaks Guitars, Time magazine, 2009. Dan Fletcher, “Fuming about mishandled baggage: Singing's the best revenge.” Times magazine December 8, 2009. Marshall George “singer’s revenge on united, united press international, July 9, 2009. Kennedy Robert. Rights to compensation, 34. New York: Pantheon 2010, Read More