Observed Real-World Business Process - Formula One - Case Study Example

Observed Real World Business Process Student’s Name Institutional Affiliation Date Table of Contents Observed Real World Business Process 3 Process Map 1 3 PIT STOP IN THE 1950’S 3 Improved Process Map 2 4 PIT STOP IN 2013 4 Benefits to the Organization 7 Reduced Time and Cost 7 Enhanced Competitiveness 7 Enhanced Quality of Service 7 Improved Team Work &Spirit 7 Pareto Diagram 8 Statistical Process Control 9 Computation for Control limit 9 Lead Time 10 Bibliographies 11 Observed Real World Business Process Introduction The following report takes an in depth analysis of the aspect of quality in relation to Formula one. The paper initially focuses on two tyre changing process (1950’s and 2013) and later on focuses on an improved tyre changing process based on my observation. Formula one is a single seat Auto racing competition and which was started in 1950. The term ‘Formula” refers to set rules that all the participants’ must follow. F1 consist of a series of races known as Grand prix and which are held throughout the world. The final results are analyzed based on a point system so as to determine two champions (F1 driver & F1constructor). Process Map 1 PIT STOP IN THE 1950’S Driver waits in the car departs Drives into the lane & stops Jack operator jacks up the front lowers the car Tyre man changes the front tyres on both sides Fuel man refuels cleans spillage cleans windshield The process map shows the entire activities that go into the changing of tire back in the 1950’s. The entire process of changing the tires and refueling among other activities takes 67 seconds to complete and only four people are involved in the entire process. The driver drives into the pit stop and waits in the car and later on departs after the servicing has been completed on the car. The second person is the jack operator who jacks up the front and the rear part of the Ferrari (Canuck, 2014). The third person is the tyre man who changes both the front tyres. The last person involved in the entire process is the fuel man who is responsible for refueling the Ferrari, cleaning the spillage and later on cleaning the windshield to enhance better vision for the driver. Once all this is done, the driver later on departs from the pit stop to proceed on with the race. Improved Process Map 2 PIT STOP IN 2013 Driver drives into the lane and brakes engages the first gear departs Lollipop man signing the brake signing the first gear lifts the sign Jack operator Jacks up the car lowers the car Tyre changer Removes the nuts Fits the nut Tyre carrier 1 removes the old tyres Tyre carrier 2 fits in the new tyre Other mechanics makes other adjustments to the car The improved process map involves seven people who work at a super speed to complete the entire process in just four seconds (Canuck, 2014). The Lollipop person is responsible for the signing in the brakes and gears for the Ferrari and he is also responsible for allowing the Ferrari to leave once all is done. The jack operator is responsible for lifting up and lowering the car to facilitate the changing of tyre. The tyre changer takes charge of changing the tyres of the car. The tyre carrier one and two are responsible for replacing with the old tyres with new ones. Other mechanics are there to ensure that the other parts of the car are in good condition and make any necessary adjustment. Process map 3 Driver drives into the pit stop and waits in the car departs Stabilizer-2 stabilizes the car both at the back and in the front Tyre changers replace the old tyres with new ones Fire extinguisher puts out any fire Crewman- starter man starts the car in the event it fails Crewman - cleans the windshield Crewman- waters the driver From my own experience certain improvements need to be undertaken to enhance the tyre changing process. 11 crew men will be involved in the entire process. Four tyre changers of whom two will be placed on both sides of the car to enhance the quick replacement of all the tyres. The stabilizer will be responsible for stabilizing the car while the fuel man takes charge of refueling the car (Sreenivasan, & Narayana, 2008). The 3 crew men ensure that the driver receives some water, cleaning the windshield and removing any rubbish from the air intake. The starter man will be standby to restart the car in the event it fails to start. The inclusion of more crew members reduces the overall time that will be taken to change the tyre and refuel the car before it proceeds on with the race. More advanced equipment is used and which helps in enhancing the work of the service crew members. Time measurement for own tyre changing experience 1. When one has a flat tyre, one switch on the hazards lights and use the safety triangle to warn other motorist. 2. Loosen the nuts and get the spare wheel 3. Jack up the car and loosen further the nuts. The jacking up of the car can be improved through using an automatic jack operator which is faster hence minimal energy is used. 4. Out goes the old wheel and in comes the new wheel 5. Tighten the nuts and lower the car. The fact that one uses a lot of strength to loosen the nuts provides an opportunity for there the use of a more advanced tools which uses less energy hence reducing the total time to loosen the nuts. Recommendations for the improvement of the tyre changing process are to used more technological advanced tools to aide in the entire process. This will entail the inclusion or the use of an automatic jack operator machine and nuts loosening device which quickens the process. Comparison of the three processes. 67 seconds was used to service the service the car in 1950 while four seconds was used in 2013. From my observation, the time taken could come down to two seconds. In the 1950’s one crew member changed only the front two tyres using less advanced tools.In 2013, two crew members changed the front two tyres while from my expericence four crew members will be needed to change the entire four wheels using advanced technology (Oakland, 2014). The jack operator (1950) who is responsible for jacking up the front part of the Ferrari struggled a lot to jack up the front part of the Ferrari and which ended up consuming the time. In 2013, more advanced jack was used. From my observation, two stabilizers which are advanced will be used to aide in the exchanging of the entire tires (Mark, 2007). Initially, fewer crew members (4) were involved in the entire process and which consumed time. In 2013 the total number of men was 7 while from my own experience they will need 11 more to enhance efficiency. In the 1950’s, the crew members had no protective attires to guard against injuries but in 2013 and from my experience, the crew members wore protective gears from head to toe. (Smith, 2004). Benefits to the Organization Reduced Time and Cost With the incorporation of technology to the entire process, the team will use minimal time and effort to carry out their activities in terms of servicing the Ferrari. The initial system that was in place consumed a lot of time and effort and which had some impact in the final outcome of the race. With the reduction in doing business, the cost of operation would also come down significantly (Abraham & Nair, 1998). Enhanced Competitiveness The inclusion or the use of the new technique enhances the competitiveness of the company when it comes to competing with their fellow competitors. Enhanced competitiveness comes in the form of reduced time in servicing the Ferrari. Enhanced Quality of Service Initially, quality of work done was not all that of a big concern. However, with the inclusion of some of the improvement, the quality of work that the service men offer would be improved. The enhancement of service would translate to an improved performance within the competition (Oakland, 2014). Improved Team Work &Spirit The inclusion of more team members in the entire process who work in a coordinated manner will enhance their collaboration. By jointly working together and which translates to the success of the company will make the crew members to own part of the success and which in the long run enhance their team spirit or bonding. This is so because all the crew members played a role in the success. Benchmarking To improve the normal tyre changing process, an advanced (automatic) jacking machine should be used to help in jacking up the car (Zairi 2010). The automatic machine will make it easier for one to jack up the car than the traditional way of doing things. The advanced jacking machine should be able to offer more stability to the car since the traditional way entailed the use of another which was used as a safety precaution to guard against the car losing its stability when changing tyres. Manual way of loosening the nuts of the car could lead to injuries to the driver since at times it entails using one’s own body parts. This can be enhanced through the use of modern equipments which consume less energy hence ensuring the safety of individuals who are changing the tyres (Canuck, 2014). All these advanced tools for enhancing the tyre changing process should be come fitted within the car when one is buying a car. Quality improvement Tools Pareto Diagram The incorporation of the Pareto Diagram which is a quality control tool will aid the Formula 1 to improve on the quality aspects of their services. The diagram gives an overall picture of the source of defects and the most common types of defects. Formula one can use this chart to determine the primary cause of challenges they are experiencing and innovative means and ways to improve on it (McCollum, 2004). The use of Pareto diagram as a quality tool will help in the systematic analysis of the major cause and effects within the entire operation of the formula 1, the company would be best placed to determine which areas require urgent improvement, comparison of the past and the current improvement can be done to determine how efficient the company is. Pareto diagram may be used when it comes to determine what consumes a lot of time when the Ferrari comes to the pit stop for servicing. (Xie, & Kuralmani, 2002) By knowing what consumes a lot of time, the company would be able to know how best to reduce the time taken to change the tyres. Cause and effect Diagram Based on the notion that for every output, there must be a cause behind it. The cause and effect diagram is able to bring out a diagrammatical representation of how the various processes directly or indirectly affect the other process (Chiarini, 2012). The company can use this diagram to determine which aspect of its entire process lowers the overall time taken to service the Ferrari. The fact that the company uses less men who use less advanced equipment to service the Ferrari leads to more time taken to plus also lowers the quality of work that is done. The inclusion of more men guarantees that work will be done at a much faster rate plus high standards of quality will be ensured (Fry man, 2001). Statistical Process Control Computation for Control limit Sample X.1 X.2 X.3 X.4 X.5 Average-X Range 1 4.24 4.16 4.18 3.54 4.33 4.16 0.36 2 4.20 3.40 3.56 4.16 4.10 4.09 0.40 3 4.00 3.20 4.30 5.25 2.44 4.31 3.12 4 4.30 2.55 3.47 1.35 5 3.22 3.50 3.35 0.28 6 4.41 3.10 4.09 1.31 7 2.20 0.30 1.06 1.30 24.53 9.64 Average of Average=23.86/7 = 3.5 Average of Range =9.64/7=1.4 Upper control Limit= 4.37 UCL = x + A2 _R Lower control Limit= 3.4 LCL= x - A2 _R The graph below represents a graphical representation of the statistical control process control of the above table Range The range is obtained by deducting the highest value from the lowest value of the sample collected (Ryan, 2011). In this case 4.33- 3.54 = 0.36 Lead Time Back in the 1950’s, it took 67 seconds to completely service the car (refuel, change tyres, attend to driver and clean the windshield). However, in the recent past, the time take has significantly been reduced down to four seconds. All this was because of the using technology and more men. Conclusion F1 can benefit greatly from improving on their process flow, arrangement and the use of technology within its entire operation. The 2013 improved process map brought down significantly the lead time but this time can be brought down even further. This can be achieved through by having dedicated sub-process and which will result to superior results. Bibliographies Abraham, B., & Nair, U. N. 1998. Quality improvement through statistical methods2nd Ed. Boston, Birkhäuser. Chiarini, A. 2012. From total quality control to lean six sigma: evolution of the most important management systems for the excellence 3rd Ed. Milan, Springer. Read More