StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Trader Joes Exemplary Service - Case Study Example

Cite this document
Summary
The paper "Trader Joes’ Exemplary Service" is a wonderful example of a case study on business. I recently got sorted by Trader Joe’s which is an American specialty as well as a privately held grocery chain. Trader Joe’s core business is stocking as well as selling items, with 80% of them bearing one of its own trademark names…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER94.8% of users find it useful
Trader Joes Exemplary Service
Read Text Preview

Extract of sample "Trader Joes Exemplary Service"

The paper "Trader Joes’ Exemplary Service" is a wonderful example of a case study on business. I recently got sorted by Trader Joe’s which is an American specialty as well as a privately held grocery chain. Trader Joe’s core business is stocking as well as selling items, with 80% of them bearing one of its own trademark names. They retail in such products as gourmet foods, vegetarian foods, imported foods, unique frozen foods, organic foods, imported and domestic beer and wine as well, as staples such as cereals, bread, eggs, coffee, dairy as well as produce. Trader Joe’s also stocks non-food items such as household cleaners, pet food, flowers, and plants as well as personal hygiene items. 

The situation was actually a request. My fiancée and I were snowed in the campsite during the holidays. Being away from town, we were worried that we were not going to have access to enough food because of the coming storm as well as bad weather in the region. After calling several stores in a desperate effort to look for someone who would deliver to us at our campsite, we finally reached Trader Joe’s…they told us that they usually do not deliver…generally. However, due to the prevailing circumstance, they told us that they would happily deliver directly to where we were and even made suggestions on other products that would perfectly fit with the kind of weather we were in. After we placed the order, the Customer Care Representative (CSR) told us that we need not worry about the price: they would deliver free of charge and that she hoped we would have a merry Christmas. In less than half an hour the food was at our campsite, paid in full!
I interacted directly with customer service over the phone. Actually, I never used any of their self-services. My expectation was that they would at least send the food over. The CSR actually set my expectations and completely exceeded them. The CSR was quick to offer a solution and demonstrated not only a can-do and caring attitude but also we are here for you anytime you need us-kind of attitude. The CSR not only went the extra mile, but she also ensured that the food has been safely delivered, at no charge at all! She took charge and ownership of the situation and exceeded our expectations. Trader Joe’s must maintain that kind of service to its customers. That was an awesome service and one that raised the bar for other corporates to follow. The service left me satisfied and made me hold the grocery chain in very high regard. I felt really valued and cared for. If I were a manager, I would ensure there is a quick resolution of issues raised by customers, proper training of staff on how to handle customers, as well as trying as much as possible to act on the terms of the customers in an endeavor to enhance our customer care experience. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(Trader Joes Exemplary Service Case Study Example | Topics and Well Written Essays - 250 words, n.d.)
Trader Joes Exemplary Service Case Study Example | Topics and Well Written Essays - 250 words. https://studentshare.org/business/1886118-unit-1-discussion-bus102
(Trader Joes Exemplary Service Case Study Example | Topics and Well Written Essays - 250 Words)
Trader Joes Exemplary Service Case Study Example | Topics and Well Written Essays - 250 Words. https://studentshare.org/business/1886118-unit-1-discussion-bus102.
“Trader Joes Exemplary Service Case Study Example | Topics and Well Written Essays - 250 Words”. https://studentshare.org/business/1886118-unit-1-discussion-bus102.
  • Cited: 0 times

CHECK THESE SAMPLES OF Trader Joes Exemplary Service

The Success of Hyatt Reflects the Exemplary Strategy of the Company

… The paper "The Success of Hyatt Reflects the exemplary Strategy of the Company" is a perfect example of a case study on business.... The paper "The Success of Hyatt Reflects the exemplary Strategy of the Company" is a perfect example of a case study on business....
11 Pages (2750 words) Case Study

Problem Solving in Organizations

… The paper “Problem Solving in Organizations” is a bright example of the assignment on management.... nbsp;Management is a function that occurs throughout the organization.... Since the structure of the organization is however layered, managers at different levels perform different functions and exercise varying degrees of authority commensurate with their positions....
15 Pages (3750 words) Assignment

European Economic and Political Issues

… Solution to EXAM QuestionsIn the case of Jimmy Versus Ahmed it is held that Ahmed has the risk of loss (Huebner, 2008).... The risk of loss of property goes with the transfer of property.... This is irrespective of who bears the “title” to the goods.... As it Solution to EXAM QuestionsIn the case of Jimmy Versus Ahmed it is held that Ahmed has the risk of loss (Huebner, 2008)....
6 Pages (1500 words) Essay

Joe Restaurant Marketing Plan

The restaurant aims will grant a five-star rating after its few years of consistency in its service.... … The paper "Joe Restaurant Marketing Plan" is an amazing example of a case study on marketing.... Joe Restaurant marketing plan provides the management of the restaurant with reliable, up to date and implementable tips that will help to reach to the potential clients....
6 Pages (1500 words) Case Study

Motives behind Government Intervention in Trade

… The paper 'Motives behind Government Intervention in Trade" is a perfect example of macro and microeconomics coursework.... nbsp;Government intervention in trade refers to the actions taken by a government that affect the free market activities that happen in normal exchanges.... This intervention in the normal market which ends up affecting voluntary market interventions may be in the form of taxes, assorted regulations, subsidies....
7 Pages (1750 words) Coursework

Effect of Free Trade Area

(Nora Lustig, 1992) Free trade areas are provision amid two or more countries which they agree to remove tariffs and non-tariff restriction on trade amongst themselves so as to facilitate free movement of goods and service among the member state while each country imposes tariffs on other nonmember countries....
7 Pages (1750 words)

Strategic Human Resource Management in Qantas

It enjoys the redoubtable reputation of providing superlative safety, operational reliability, customer service, and engineering and maintenance.... … The paper “Strategic Human Resource Management in Qantas” is an intriguing example of the case study on human resources....
13 Pages (3250 words) Case Study

Strategic Aviation Management of Singapore Airlines

The entire system of operation was marked with excellent technology in the aviation industry alongside exemplary service provision.... The management of this airline is been credited for exemplary professionalism measured with diversity and brand recognition.... The exemplary leadership in this industry is very committed to the brand recognition of this airline....
8 Pages (2000 words) Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us