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Marks and Spencer Organizational Development Process - Case Study Example

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This paper "Marks and Spencer Organizational Development Process" focuses on the fact that Marks and Spencer is a major retail business group having over 125 years of retail business experience. Its operations are expanded in domestic and international markets with over 840 stores…
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Marks and Spencer Organizational Development Process
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Download file to see previous pages The procurement of resources is made globally from over 2000 suppliers. More than 75000 employees are on the rolls of the company. In the retail clothing sector of the UK market, the company has a growing market share. Online business strategy is also adopted by them. (About us, 2009).

Through customer-focused production and marketing techniques, the company is aiming to attain a world-class position in the retail market field. Along with offering of highest quality products, customer servicing is also ensured by them for attaining a loyal customer base. “Our brand values – quality, value, service, innovation, and trust – are more important than ever. Our commitment to these values sets us apart from our competitors, and enables us to offer our customers something truly special.” (About us, 2009).

According to Richard Beckhard, Organizational Development is “An effort (1) planned (2) organization-wide (3) managed from the top to (4) increase organization effectiveness and health through (5) planned interventions in the organizations  ‘processes’ using behavioral science knowledge. Such efforts are usually long term (at least 2-3years) action-oriented (rather than mere training) focused on changing attitudes and/or behavior through experience-based learning activities primarily in a group setting.” (Ms10 organizational design, development, and change, (n.d), p.6).

The problems may be either hidden or apparent. The problem could be in the organization structure, task or human resources, etc. a problem could be defined as a situation which experiences uncertainty in the achievement of an objective. The idea about the problem could be gathered by a discussion with senior managers, trade union leaders, etc. The main problem identified is the attitude of the employees and their rights.

Among the articles published TUC General Secretary John Monks said about one of the key issues to be addressed. ...Download file to see next pagesRead More
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