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The Mutual Gains Enterprise: Zurtec - Case Study Example

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This case study “The Mutual Gains Enterprise: Zurtec” lists the factors and the ideal solutions that can be implemented to save the company from its current management predicament. Zyrtec, which is a manufacturer of computer software and peripheral computer equipment, had an internal management issue…
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The Mutual Gains Enterprise: Zurtec
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Download file to see previous pages The process in a company has to change with time and may fail with the changing needs of the time. Hence processes that were functionally efficient some time ago may not be worth their cost at some point as the company evolves. In a cost-management and productivity management perspective, it is important to note that processes must be studied and critically evaluated to understand how they impinge upon the business. If required such a process that impedes business than help it to grow must be tweaked, modified or totally discarded to make way for more efficient kinds of processes.
"Business processes are simply a set of activities that transform a set of inputs into a set of outputs (goods or services) for another person or process using people and tools. We all do them and at one time or another play the role of customer or supplier” [PROSCI, 2002]. It follows that each player in business has their own processes. A supplier will have processes, which deal with his customers and its suppliers. Similarly, a customer will have to deal with the processes of buying and the transport of goods that he has bought. Hence, processes are the irrefutable reality in any business operation and no business operation is independent of its own processes and the chain of processes of other businesses, which are related to it: either positively or antagonistically. Processes are characterized by inputs, outputs, and feedback. This also highlights the importance of information or knowledge management in the processes. The role of information in the form of feedback is important to understand whether a business is moving in the right direction or not. ...Download file to see next pagesRead More
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