Human Resource Issues Related to Cultural Diversity Faced by Marks and Spencer in China - Research Paper Example

Objective: The objective of the study was to define the issues related to cultural diversity. This study will describe the problems as well as benefits faced by Marks & Spencer (M&S) in Wu Han. The study also defined the culture of Wu Han where M&S wishes to expand its operations. Methodology: In this study, research was conducted by implementing a mixed approach. Accordingly, both qualitative and quantitative data were used for the purpose of the study, taking into account the literature review method and the questionnaire survey tool to gather information.

This research method helps to generate accurate and possible outcome from the research. Finding: From the research, it was identified that various factors of cultural diversity play a vital role in M&S in Wu Han. Employee problems are the most important thus, which imposes a significant impact on the work environment in M&S in Wu Han. Conclusion: In this paper, the problems related to cultural diversity, was found to impose a strong effect on the work environment, which could have minimized with the proper management strategy.

Employee motivation and making employees flexible for any kind of changes in work are very important. The findings thus highlighted a number of benefits, which enhanced the responsibilities of employees and improved serviceability for M&S. Marks & Spencer’s, also known as M&S, is a multinational retailer company that specializes in dealing with multiple products and services (1Marks and Spencer plc, 2015). M&S is headquartered in London with it's subsidiary retail chains scattered across the globe.

M&S was established in the year 1884 and later transformed itself from a single market shop to multiple-chain retail store (3Marks and Spencer plc, 2015). Products and services sold by M&S were widely accepted across the globe since it specializes in selling quality and valuable products sourced from more than 3000 suppliers located across the international markets.