Writing negative messages - Assignment Example

Writing Negative Messages Letter to Freedom Bank Dear This is in response to your complaints concerning overdrawing from your account with insufficient funds and waiver on the fees charged. The bank hereby informs you that is considers waiving only one fee of all the charges against your account. The overdrawn charges of $77 for purchases at Tom Thumb, $100 at Macys and $30 at Shell gas station, were made with insufficient balance in your account. The withdrawal transactions accumulated a $35 fee charge.

From the above transactions, waiving will be done on the $30 purchases at the gas station because it is the lowest transaction. To that effect, the waiver will reduce the fee charge by two percent.In addition, the bank kindly advises you to consider regular contact with the personnel especially when you need to make transactions. It avoids cases of overdrawing when your account balance is insufficient and promotes significant transactions without running your account to zero balance. Moreover, the charges will be lower and considerable after you receive sufficient information on the best methods to make transactions through the account.

Instead of using the branch for your cash withdrawals, make proper use of till points for withdrawals. The bank has tills located at major retailers such checkers, spar, and pick n pay. Using the till for withdrawal reduces any transactions when the bank account has insufficient balance. It also lowers withdrawal fees and charges. In your scenario, the bank will charge waiving fee since your transactions were at the branch, thereby, increasing charge fees. Kindly note that your objections not to charge weaving fee on the transactions only applies to one transaction and the other transactions will remain charged.

Thank you,The Freedom Bank.