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Case Study Example

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Over the years the company has been facing a myriad of challenges that have prevented the company from being the best online retailer. One of the challenges is unlike other online…
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Case Study: Zappos al affiliation Case Study: Zappos Zappos is an online shop that mostly deals with women, men and children clothesand shoes. Over the years the company has been facing a myriad of challenges that have prevented the company from being the best online retailer. One of the challenges is unlike other online retailer’s zappos only deals with clothes, shoes and accessories such as watches, handbags, belts and hats. They need to increase the number goods they are offering to be the best. The company also deals with shoe sales which have dragged the company behind. Most customers end up buying oversize shoes or undersize shoes and they are forced to return the shoes. The takes a lot of time and many customers end up being dissatisfied. The company is also thinking of ways it can to make sure that the products reach the customers much faster. Easy shopping is also a problem that the company is facing. The company is planning to enroll a new program where each inventory has 8 images taken on all angles before being posted on their website. The company is also making a lot of loses on shipping redeliveries.
Training and development can help the firm reduce on return deliveries. Competent and knowledgeable staff can help customers choose merchandise that fits them. Training on innovation may also help the employees come up with programs that will help counter some of the challenges the company is facing. Training will also help reduce the amount of time taken before the goods finally reach the customers.
In the year 2009, the company was ranked as one of the best companies to work for in the United States of America by fortune (Zappos.com, 2015). In order to increase employee engagement the company offers perks. The company believes that having happy employees is critical to ensure that the organization is successful. The company provides free lunch and even has a game and nap room (Zappos.com, 2015). The company also believes by offering their employees perks, they will not feel that like they are being forced to work. This makes the employees work harder, be committed to their work and are not likely to leave the company.
Zappos has core 10 core values. Some of the core values can be influenced through training and development. One of the company’s values is to deliver WOW service (Zappos.com, 2015). This simply means delivering exemplary and unique service to the company’s customers. The company can train its employees on how to offer WOW service to their customers. The other core value that can be influenced through training and development is, do more with less (Zappos.com, 2015). This means that the company should always strive to be great and not settle on being good enough. This requires that employees be trained about always putting their best foot forward for the good of the company. However, some of the company’s core values cannot be influenced through training and development. Being humble is one of them. Humbleness is inborn and is trait that is not easily changed. Embracing and driving change is another core value that cannot be influenced (Zappos.com, 2015). There are people who are change agents are others are simply against change (Sung & Choi, 2014).
References
Sung, S. Y., & Choi, J. N. (2014). Do organizations spend wisely on employees? Effects of training and development investments on learning and innovation in organizations. Journal of Organizational Behavior, 35(3), 393-412.
Zappos.com,. (2015). Online Shoes, Clothing, Free Shipping and Returns| Zappos.com. Retrieved 11 January 2015, from http://zappos.com Read More
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