Decision making of Sears - Coursework Example

Comments (0) Cite this document
It was started in the year 1952 with its headquarters in Toronto. The Sears Canada started facing many challenges in the 21st century. Its problems started with the acquisition of the Eaton Center…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER91.4% of users find it useful
Decision making of Sears
Read TextPreview

Extract of sample "Decision making of Sears"

Decision Making of Sears Summary Sears Canada is a retailer business that operates from different parts of Canada. It was started in the year 1952 with its headquarters in Toronto. The Sears Canada started facing many challenges in the 21st century. Its problems started with the acquisition of the Eaton Center that was unsuccessful. It had to sell its branch at the headquarters to the government of Toronto. In the year 2010, the firm faced stiff competition from the American retail giants. This made its sales to reduce by a large percentage forcing the company to fire about 70 employees in order to reduce its expenses. By the year 2014, more than 1600 employees had stopped working for the organization.
The company has to make various decisions in order to solve its problems. One of its problem-solving strategies should be based on the consistency theory. It holds that an external and internal system of business should be aligned effectively for it to be successful. One of factors that contributed to firm’ problems included its internal conflicts within the management system. Lack of agreement among managers in the organization made its executives to quit. For the business to increase its efficiency, there should be should be consistency in its decision making process (Jiang, Xiao, Li, et al 4).
The other effective strategy that the firm should implement includes increasing public commitments. Public commitment enhances a business success because it positively influences its customers. Public commitment includes increasing the quality of products and offering goods at reasonable prices. Public commitment makes customers to feel secure. It motivates them to spend their money on the company products. Pubic commitment also includes other things such improving customer’s experience by making the good unique from competitors. Sears stores relied on the tradition appearance of its shopping center which failed to attract many customers (Jiang, Xiao, Li, et al 7).
Another factor that led to the company failure includes lack of customer engagement. The company should analyze the needs of its customers in order to engage them effectively. Customer engagement enables a company to satisfy their needs effectively. Sears’ lack of this engagement was proved when it failed to teach its customers the new technology. In addition, it ignored the customers’ views. Customer engagement helps a business to create a strong relationship with its customers which in turn helps in increasing their loyalty.
Sears also failed because it focused on the wrong field. Focusing effects occurs when a firm fails to focus on all important things evenly. For instance, Sears only focused on only promoting its new membership strategy. The company should focus on all important effects for it to improve.
Sears performed poorly in the market because of it ineffective strategies. The company has to increase its customer’s engagement by addressing customers’ complaints on time in order to increase its sales. In addition, sears should motivate them to buy goods by enhancing its public commitment. A consistent decision making process in its internal and external systems is also necessary in the company. In this case, I learned the importance of communication which includes listening to other’s views. I also learned that proper coordination among team members leads to the success of the team. The success of a business depends on its public image that is determined by its public commitment.
Works Cited
Jiang, Yifei. Xiao, Xiong. Li, Zhaolong et al. Report of sears Canada. 2014. Web. 28 July 2014. Read More
Cite this document
  • APA
  • MLA
(“Decision making of Sears Coursework Example | Topics and Well Written Essays - 500 words”, n.d.)
Decision making of Sears Coursework Example | Topics and Well Written Essays - 500 words. Retrieved from
(Decision Making of Sears Coursework Example | Topics and Well Written Essays - 500 Words)
Decision Making of Sears Coursework Example | Topics and Well Written Essays - 500 Words.
“Decision Making of Sears Coursework Example | Topics and Well Written Essays - 500 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Decision making of Sears

Decision Making

... Decision Making Problem solving and decision-making are a natural process in the organizational setting. From an individual’s perspective in terms of undertaking clearly defined tasks, decisions are made when situations present the need to select from among various alternatives. Although different concepts on the theoretical framework for decision making have emerged, the standard decision-making model used in organizations focus on the rational model involving “a cognitive process where each step follows in a logical order from the one before… (and) it is based on thinking through and weighing up the alternatives to come up with the best potential result” ( 1). On the other hand, authors Ticha, Hron... and...
5 Pages(1250 words)Term Paper

Decision making

...? This paper examines two fundamental approaches to decision making: the rational theory and the prospective theory and how they relate to decision making in making demands during international mediation in inter-state conflicts. In the rational theory, the players identify the best results for the highest number of people before taking decision. The prospect theory on the other hand involves a situation where parties in negotiations seek the best results for themselves by consolidating their strengths and taking risk where they have weaknesses. This aims at maximizing self-interest goals of each party. The paper uses the two concepts to...
12 Pages(3000 words)Research Paper

Decision Making

...? Week 5 Case study: The Threat of Groupthink (Project No: The Threat of Groupthink Introduction Modern organizations promote team work in their business settings in order for enhancing information sharing and problem solving through departmental integration. However, teams regardless of their nature and size often confront with the threat of ‘groupthink’ which leads them to faulty decision making. The threat of groupthink was identified by Irving Janis (1972) who attributed groupthink to group’s extreme cohesiveness and high concern on unanimity. When a group experiences the threat of groupthink, as Freeman (1999, p. 249) opines, it would consider few alternatives in its decision...
3 Pages(750 words)Essay

Making decision

...? MAKING DECISION BY PRESENTED Making decisions In a couple of sentences outline why it is difficult to distinguish between clinical-decision making errors solely due to intuitive judgement or analytical judgement Hammond (1996) explains that intuition is a cognitive process that provides answers and idea solutions without using any conscience, or logically defensible processes. In other words, intuition cannot be made explicit while an analysis can be made explicit. As Bendal & Morrison (2009) assert, nurses are called to hold on the highest degree of professionalism in making any decision. As Bendal & Morrison (2009) elaborate, nurses in most cases have to apply evidence based practices to alive at any decision where a patient... is...
3 Pages(750 words)Assignment

Decision Making

...Decision Making Introduction I am the project manager at Bay Construction and my boss gave me the task of recruiting two short-term contractors to oversee the building of an apartment in Boston area. I realized that Bay States uses an external staffing agency, Mitchell Staffing to recruit prospective employees and therefore, the human resource forwarded the job description I had drafted. I received numerous resumes from several Account managers at Mitchell and one of them was Tracy. My team and I selected the best qualified three candidates all of whom were Tracy’s candidates. I called Tracy to arrange for the phone interview before proceeding in looking at the other candidates from other account...
3 Pages(750 words)Essay


...Decision-making Decision-making forms an integral part of an organization, though not been shown in the spotlight many a times. The process of decision-making in organizations has got varied dimensions from different people and from different quarters. It is still posing to be a continuing debate. This is largely to due to the increase in complexity of modern organizations, the number of divisions or sub units within a division through which several decisions has to go through for approval. Apart from this, nine out of ten times an organization faces a situation to take decisions regarding...
8 Pages(2000 words)Essay

Decision Making

...Decision Making: A Crucial Part of Life al Affiliation Decision making is a crucial stage in human interaction. No purposeful and successful dealings can be made without it. Hence, every human act is based on a particular and definite decision and that every aspect of society considers this process before making a conclusion. A decision is mainly defined as the act or process of deciding or the report of a conclusion (“Decision,” n.d.). When it is combined with the term making, it proposes a meaning which purports that it is a process wherein an idea is being analyzed before acting it...
2 Pages(500 words)Admission/Application Essay

Decision Making

... Effective decision-making can be defined as the well-planned and structured cognitive process of deciding on the best and most rational solution to a situation from the available two or more options (Butterfield, 2009). In business, effective decision-making is critical and to make the best decision, the individual(s) ought to analyze the positives and negatives of every available option and ruminate on all possible options. The decision maker must both recognize that a decision is necessary and identify the variety of possible alternatives before opting for one. For an effective...
2 Pages(500 words)Essay

Sears changes again and again

.... Strategic change is a fundamental change that is initiated by the top level management of an organization (Piercy 2009, p.41). This is because the management of organizations are the people who have the right to spend the resources of the organization. And since the top management of the organization are the decision makers, they have the power and capability to initiate strategic change. Strategic change affects the “... goals, systems, structures, work processes, values, mission and culture” of businesses (Jacobs, 2010). This means that such changes are far-reaching and they affect the entire organization over a period of time. There is always a reason for change. This is because top level management...
8 Pages(2000 words)Essay

Decision Making

...Decision Making One firmly believes that the manner by which decisions are made depend on the individual’s exposure to situations requiring the use of diverse decision-making processes and the experience in selecting and using a particular method which had been deemed most consistently effective. Likewise, the educational background, various demographic factors, personal profile, and the situation which calls for the decision significantly influence the kind of decision-making to be used. As briefly explained in one of the course reading, intuitive decision making is...
2 Pages(500 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Coursework on topic Decision making of Sears for FREE!

Contact Us