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A Negative Message Issues - Essay Example

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Summary

The essay "A Negative Message Issues" focuses on the critical analysis of the major issues in a negative message. This mail is about the poor cab service s/he received from the firm Car Rental Corp. This was their first experience using this service…

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Subject: Business
Type: Essay
Level: Masters
Pages: 1 (250 words)
Downloads: 3
Author: corkeryeloy

Extract of sample "A Negative Message Issues"

This mail is about the poor cab service I received from your firm Car Rental Corp. This was my first experience using your service and I must state that I have never experienced cab service quality of your low standards. Your driver arrived 30 minutes late even after I had booked the cab 5 hours in advance. Also, the car’s GPS was not working and the driver was not well aware of the route to my destination, this made me reach my meeting 2 hours late and I ended up missing my client. I would like to suggest to you that in future must not make mistakes like these, and in addition, I would like to get a proper apology and return my cab fare.

We received your complaint regarding your order number 106928959 at our firm Bouquet International. We understand that you are unsatisfied with the service you received with the delivery of the broken vase and are requesting a full refund of $73.25. I would like to inform you that we understand your trouble with our service. We would like to inform you that you will receive a credit of $73.25 and your order has been cancelled. Please check your next credit card statement for the refund. Finally, we would like to apologize for this mistake and would love it if you would consider us again for future orders.

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