Ethics and Social Responsibility - Coursework Example

Ethical and Social Responsibility There are various organizational factors that need to be implored in a small business in order to establish properrelations between the customer and the employees. This paper focuses on the sole proprietorships with a focus on the Dunkin’ Donuts business. Dunkin Donuts is an American worldwide doughnut business and coffeehouse series built in Canton, Massachusetts. It was established in 1950 by William Rosenberg in Quincy, Massachusetts1. Understanding the ethical decisions made is an important aspect in understanding the process of decision making.

Within a business setting, the making of ethical decisions relies on the values set by the owner for the employees. Business owners should set up an adequate plan of action that observes social ethics while setting up the business. The plan of action is a three step approach that adopts listening, communicating and recognizing skills. Stage one involves listening to employees. The relationship between the organization and employees is a critical aspect of the company. The issue of ethics does not exist in isolation.

Therefore, the manager should establish a proactive approach that entails listening to their employees and getting their concerns about the situation at hand. The acknowledgement of the moral issues of employee motivates them to participate in the process.Stage two entails proper communication: The process of listening generates a lot of ideas. In return, communication offers a chance to build the ideas through understanding the failures and the progress of a company. The progress gives a manager a clear outlook of the concerns addressed in the prior stage.

It also gives the manager an opportunity to comprehend the problems faced within the organization. Communication is established through public forums, one to one dialogue and electronic media.Stage three requires recognition of the accomplishments of the company. In this case, the manager recognizes the accomplishments of the employee towards the goals of the firm and adopts new ethics that can motivate employees to produce the best results. The manager uses formal initiatives, informal gestures and public recognition as a means of motivating the employee. 2. Dunkin Donuts has social and economic responsibilities to accomplish among the employees, the customers, the investors and the community at large.

In an independent perspective, the company has full responsibility to the customers in order to meet its objectives. This involves ability to develop proper ethics of service delivery in the coffee industry. In return, the process of service delivery creates customer loyalty.Legal Issues1. Dunkin Donuts is a corporate business that adopts the use of the democratic style of leadership. The business is a sole proprietor firm that adopts a management agreement to bind the firm and a management agent.

The agreement gives the management agent responsibilities and powers to control the dealings and transactions of the firm on behalf of the business owner through the democratic style of leadership. 2. Dunkin Donuts faces numerous government regulations in its effort to establish itself as a franchise. Food Safety Rules and Regulation are a crucial aspect of the service industry that might face the firm. The regulation enforces the protection of the public by establishing adequate sanitation and food preparation.

Therefore, Dunkin Donuts is responsible for protecting the public from numerous health risks. The constant reviews on the franchise might set standards that limit the normal functioning of the firm towards meeting the needs of the clients.Work CitedDunkin Donuts (n.d.). Home | dunkin donuts. Retrieved from: http://www.dunkindonuts.com/dunkindonuts/en.html