W3 Dis Potential Performance Measures - Essay Example

Potential Performance Measures al Affiliation Potential Performance Measures To assist in gauging the performance of any endeavor, there must be a standard that has been set which becomes the basis of defining how one performed within a given time frame. In terms of organizational performance measures, Niven (2010) disclosed that the performance measures include financial, customer, internal processes, as well as employee learning and growth as the means of gauging how well the organization was able to achieve the identified mission and vision statements.

For Global Health Services, Inc., it was defined that the mission statement was: To provide excellent health care to diverse range of clientele through the delivery of state-of-the art medical interventions, as well as using the most up-to-date medico-technological applications and research, from highly qualified and competent health care professionals. This mission is to be achieved through the effective use of the organization’s resources that maximizes the potentials of stakeholders and which serves the best interests of the clientele at heart.

Using this as a standard, the objectives set to become the basis for measuring performance are as follows:Financial Objectives: To achieve a 30% increase in net profits from the last fiscal year period.Customer Objectives: To gain positive customer satisfaction through decreased customer complaints of as much as 10% from the last period; as well as gaining exemplary feedbacks from customer surveys and feedback forms.Internal Processes: Conformity to standards set by the Joint Commission International in terms of delivery of high quality health care and adherence to safety standards.

Employee Learning and Growth: Compliance to regular training and development scheduled to various health care practitioners to promote enhanced learning, develop skills, and encourage promotion in the health care setting.ReferenceNiven, P. (2010). Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. John Wiley and Sons.