Good Deed report - Essay Example

Memorandum The supervisors reaction and other consequences of request 29 September Employees, who go above and beyond the call of duty, have to be appropriately commended to reinforce their good behavior. A recommendation memo has been sent to the supervisor, where a request for a public commendation for Roseanne’s positive performance of her job has been proposed. On 25 September 2012, Roseanne Blythe, a customer service and sales agent, was about to end her shift when an irate customer called in.

She did not only restore a disappointed customer’s faith in the company, she also increased revenues, when that customer opened twenty accounts amounting to $5,000 every month. The supervisor approved the commendation and agreed to send it the next day; furthermore, he added a $300 bonus for Roseanne’s actions and a commendation for her trainer.The supervisor is pleased with Roseanne’s handling of the concerns of the customer, which shows her training and personal work ethics, so he includes a bonus for her and a commendation for her trainer.

He describes the work of customer representatives as sensitive emotional labor. He emphasizes the importance of bonuses in financially compensating excellent workplace actions. This bonus shows that the company values exemplary employee attitudes and behaviors. In Roseanne’s case, it is impressive that after only two weeks in the job, she shows remarkable dexterity in handling complex cases and infuriated customers. The supervisor further commends her trainer, who is also happy with Roseanne’s performance.

The trainer uses Roseanne as an example for new trainees.Customer service agents are at the forefront of serving and making customers happy. If they do something right, they get a commendation and positive performance review. But if they go beyond their duties and excel in doing so, they deserve a bonus. Hence, the supervisor approved the request and positively reinforced commendable workplace behaviors.Sincerely,MemorandumTO: Teddy Banks, SupervisorFROM:SUBJECT: Request for Commendation for Roseanne BlytheDATE: 29 September 2012Employees, who go above and beyond the call of duty, have to be properly commended to reinforce their good behavior.

Reinforcement studies in the workplace suggest the importance of timing positive rewards in sustaining and spreading positive behaviors. On 25 September 2012, Roseanne Blythe, a customer service and sales agent, was about to end her shift when an irate customer called in. She did not only restore a disgruntled customer’s faith in the company, she also increased revenues, when that customer opened twenty accounts amounting to $5,000 every month. Hence, I recommend for her to get a public commendation for the positive performance of her job.

In order to understand the situation further, the call has to be described with some details. The customer complained of his cellphone, which he received. It was not working. He was very angry because it was his second replacement phone. Despite his high tone of voice, Roseanne managed to placate him and helped him to check his phone and do some troubleshooting. After twenty minutes of troubleshooting, the customer had his phone working. He was so happy that he said that as the human resources manager of his company, he will promote our firm to his own organization.

The next day, he opened twenty accounts amounting to $5,000 every month. He said he recommended more companies to our firm, which can result to $10,000 more sales every month, if they went through.Based on Roseanne’s exemplary behavior as an employee and her financial impact on the company, she deserves a commendation which should be provided as soon as possible, hopefully within the next two days. This way, we do not only reinforce her positive behavior, but we can also model her for others to follow.

I hope to hear a feedback from you soon.Respectfully,