Business Communications - Assignment Example

Employee Concerns  Segregate and classify technical support staff according to educational background, length of service, and skills in addressing technical support and client concerns. Those who had been with the company for more than five years should address more advanced concerns of clients regarding technical difficulties and problems being encountered. Those who are newly college graduates and have been with the company for less than one year should address basis inquiries and client concerns.

The entry level technical support staff should therefore receive more training on issues regarding technical support and customer service satisfaction. Those who had been with the company for more than 5 to 10 years should be evaluated for promotions to supervisory or managerial positions.  Implement regular performance evaluation that would be the basis for promotions or sanctions, as needed. Those found to be consistently friendly, accommodating, and assists clients and colleagues must be promoted and rewarded.

Those who are found to be rude should be sanctioned (reprimand, warning) and be subjected to further training on technical support and customer service, as needed.  Provision of rewards and promotions; as well as sanctions and penalties, would address issues such as rushing out as soon as the workday ends and failure to address and endorse clients’ concerns.