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McDonalds Coffee - Case Study Example

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In the paper “McDonald’s Coffee” the author discusses the case of Liebeck who received third-degree burns as a result of the coffee she had purchased from McDonald's. This situation hence involves the law of Tortas the fast-food chain failed to take care of the customer i.e. negligence…
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McDonalds Coffee
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Extract of sample "McDonalds Coffee"

Liebeck here is at the same time trying to enjoy the liberty of being a free individual and is also trying to shift the blame of her individualistic errors in actions and judgment on to McDonald's. But still under the principle of compensatory justice, McDonald's by giving compensation to Liebeck, tried to restore her for the burns she received by the coffee spillover. (Bohlman and Dundas, 2004) However, there are no hard and fast rules when determining compensation. But ethics and law make an effort that the tortfeasor is able to restore an amount equal to the loss incurred.

But Liebeck here got compensation not on basis of her damages but on the basis of earnings which McDonald's makes. Important here is that Liebeck here received such a generous amount in damages not because she got injured. But because McDonald's acted rash and used statistics over ‘ethics of care’ in dealing with Liebeck; which made the jury decide the verdict in her favor.2) In light of the above case, what would you propose as an outline plan if you were in charge of a business that supplied scientific equipment to engineering laboratories?

Assume you have a contract in place to supply the laboratory for 10 years.a. What are the relevant laws you must be aware of?When assuming the role of a supplier of scientific equipment to the engineering laboratories. The most important law that I must be aware of is the ‘Contract Law’. A contract is made between two parties by the process of offer and acceptance. In this case, engineering laboratories would have made an offer to my firm for the supply of equipment. The offer would have had clearly written down the details of the equipment needed and all details pertaining to the business should be written.

Then, my firm’s acceptance of all the details of the offer; lead to the establishment of the contract. The laws here applicable to this situation would be the scenarios in which the contract stands void or null or conditions when the contract can be terminated voluntarily. And any events where a breach of contract can rise and what would be the modes to compensate for any damages done as a result of the breach.b. How can you prevent or reduce cases like the above?The cases like Liebeck can be reduced by the restaurants and the service providers focusing on more clearly warning the customers of any unfavorable circumstances in advance e.g. a clear and more visible message of hot temperature should be marked on the coffee cups.

Firms should focus on settling customer complaints before they are taken to court. So that such consumers do not take advantage of the tort law.

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