Mediation Is a Conflict Resolution Process - Essay Example

Mediation is a conflict resolution process by which a mediator with no formal authority acts as a facilitator and go-between in the negotiations. Mediators are expected to be impartial and able to create an opportunity both for productive communication and problem-solving. They have the power to control the process such as allowing somebody to speak but they are also expected to allow the parties involved in shaping the content of the discussion. They are tasked to keep the discussion geared toward resolution instead of leading to a debate. Mediation, however, has evolved from its North American origins as an organizational development instrument to international use as an alternative dispute resolution method as it offers a less-costly alternative to court proceedings. The increasing complexity of the mediation process is compounded by the fact that parties involved even the mediator can come from different cultures.

This paper aims at looking into the incorporation of multiculturalism in the mediation process. I will be looking at how culture can affect the conflict resolution process and identify how multiculturalism can be used in the mediation process.