Retail Business Manager for Cricket - Essay Example

EMPLOYMENT NEGOTIATION PAPER MGT 265 NEGOTIATION SKILLS Conduct research to find a company and position that you would like for your future employment. The company and business that I first found that I would like to work for in my future is Retail Business Manager for Cricket. Gather any additional information before the negotiation to help you determine your strategic position. A cohesive list of questions and a list of the well-thought-out strong points of the candidate is needed prior to the start of the negotiation. According to BusinessBalls (2010, pg. 1), "It's better therefore to focus on 'good' interview questions rather than 'tough' ones. Good interview questions encourage interviewees to think about themselves and to give the interviewer clear and revealing information as to the interviewee's needs, capabilities, experience, personality, and suitability for the job. The best interview questions are therefore the questions which most help interviewees to reveal their skills, knowledge, attitudes, and feelings to the interviewer." Keeping a good eye and good ego towards your strengths is the best way to confidence that you are in the right strategic position for the job. Provide any figures, facts, statistics and examples to support your position. Include BATNA form, reservation points, and other negotiation items that support your desirable outcome. Those who are confident, show sincere interest, and have the proper skills for the job are most likely to get hired. The BATNA form is filled out below. My degree and my experience support my desirable outcome. Use the above information to complete the following written report: Describe the Company and the position. Attach the appropriate documentation: company web pages, company literature, etc Monster.com (2010) describes the company as, "Cricket Communications, a subsidiary of Leap Wireless headquartered in San Diego, CA, is an affordable wireless service providing flat-rate unlimited products over high-quality, all-digital wireless networks that feature the latest technology. Cricket serves customers across the United States and is a pioneer of unlimited wireless services with no long-term commitments or credit checks required." The position is a full-time managerial position over staff. Their website is www.cricket.com. Explain the job market, and how your product/service (knowledge, skills, etc.) compares to others in the market. Attach the job posting or develop an appropriate job description. I believe my knowledge and skills will apply appropriately to the job description and is comparable with others in the market. The job posting is as follows: Retail Business Manager Cricket Communications, a subsidiary of Leap Wireless headquartered in San Diego, CA, is an affordable wireless service providing flat-rate unlimited products over high-quality, all-digital wireless networks that feature the latest technology. Cricket serves customers across the United States and is a pioneer of unlimited wireless services with no long-term commitments or credit checks required. Cricket offers customers access to a variety of the latest phones and mobile applications such as unlimited text, instant and picture messaging, Mobile Web, popular games and ring-tones. We are a fast growing, entrepreneurial, fast-paced, fun place to work. We offer competitive pay; performance-based bonuses; free mobile phone and service; paid time off; and advancement opportunities. Cricket values diversity and inclusion - when everyone is included, the possibilities are UNLIMITED! To learn more about other career opportunities, Cricket Culture and benefits please visit: http://www.mycricket.com/aboutcricket/careers /. Position Overview - Retail Business Manager Assumes direct responsibility for all day-to-day store operations, including: Targeted sales achievement Store financial management Merchandising/promotional activities Customer service and retention Audits Employee training Merchandising/promotional activities Inventory management Cash handling, reconciliations and deposits Customer satisfaction measured by surveys Store safety and security Ensures attainment of all net sales and revenue goals including: Gross sales/net sales Accessory sales and margin targets Rate plan take rates Enhanced services targets - features/text messaging/insurance sales, fees, data products and all other add on products Automatic bill payment targets Assists in the establishment of budget; operates store within approved budget. Exhibits solid understanding of financial/business metrics and reports. Analyzes business operations and trends. Develops and executes plans to correct improvement areas. Manages the human resources function for assigned store including recruiting, selecting, employee development training, employee relations, performance management Facilitates regularly scheduled employee meetings Develops store sales strategies and facilitates tactical implementation. Exhibits knowledge of competitive landscape. Ensures adherence to Company policies and procedures. Assists customers, handles customer escalations and promotes a positive customer experience. Assists in preparation of the monthly operations review. Demonstrates technical competence for products and services sold. Maintains a relationship with the Network Operations Department that allows for ongoing knowledge of, and participation in, network development, customer-related network issues and resolution of these issues. Engages in community activities and business development that support business goals. Owns store issues and proactively creates improvement plans. Required Qualifications Bachelor's degree in Business, Marketing or related discipline or equivalent experience. Minimum of 3 years proven retail sales management experience (interactive sales process, commissioned sales) Minimum of 3 years experience managing against financial goals, budgeting, forecasting and managing results Minimum of 3 years experience in selecting, managing and developing employees (proven leadership skills) Preferred Qualifications Minimum of 5 years proven retail sales management experience Minimum of 3 years previous experience with back office systems (billing, call center, etc.) Minimum of 3 years previous experience managing retail operations for a wireless telecom service provider Our full-time employees enjoy the following benefits: Medical, Dental and Vision Domestic Partner Coverage Company Paid Life Insurance Company Paid Dependent Life Company Paid Disability 3 Weeks Vacation Sick time Holiday Pay Jury Duty Pay Travel Accident Insurance 401(k) with Company Match Employee Assistance Program Tuition Assistance Flexible Spending Accounts Adoption Assistance Fitness Reimbursement Group Auto & Home Insurance Discount Discounted Phones & Service for Immediate Family We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. (Monster.com, 2010) Complete your BATNA. Attach your BATNA form. Form follows requirements. BATNA FORM MGT 265 NEGOTIATION SKILLS Position: Retail Business Manager Underlying interest: Utilize college degree and make a good salary Position: Business Manager Underlying interest: Utilize college degree and make a good salary Position: IT Business Manager Underlying interest: Utilize college degree and make a good salary Position: Communications Business Manager Underlying interest: Utilize college degree and make a good salary Position: Director of Business Management Underlying interest: Utilize college degree and make a good salary Position: Assistant Business Manager Underlying interest: Utilize college degree and make a good salary Position: Senior Business Manager Underlying interest: Utilize college degree and make a good salary Position: Entry-Level Business Manager Underlying interest: Utilize college degree and make a good salary Position: Facilities Business Manager Underlying interest: Utilize college degree and make a good salary Position: Branch Business Manager Underlying interest: Utilize college degree and make a good salary Identify and describe at least 5 topics/issues for negotiation. There are a number of topics/issues that are up for negotiation during or after a job interview. Five of these include salary, benefits, flexible work hours, company perks such as discounts, and any company equipment that you get to use during your employment there. Determine the most important issues and flexibility on those issues. The most important issues are salaries, and benefits. There is not much flexibility where that is concerned. The least important issues are flexible work hours, company perks, and company equipment usage. Describe what you think the other party needs. The other party needs a dependable, flexible, strong-willed, and intelligent person with a high work ethic to serve the needs and desires of the company. Describe two topics/issues that you feel will be the most difficult to negotiate. There are two topics/issues that I feel will be the most difficult to negotiate. These are monetary compensation and work hours. Describe your negotiation style. Attach supporting documentation (class and internet activities) According to the Keirsey Temperament sorter-II personality instrument my personality type is that of the Rational. My negotiation style is Collaborating. This style is both high in Assertiveness and high in Cooperativeness, according to a Negotiating Style Self-Assessment Test. Describe two advantages of your negotiation style. It is high in assertiveness. It is also high in cooperativeness. Describe two disadvantages of your negotiation style. People with negotiation style can be weak and give in. Describe what you feel will be the most probable outcome. I will get the job or one like it. Identify any concession(s) you made. None Did you accept, reject or comprise. I did a combination of accepting and compromising. I accepted the position, but was able to negotiate in order to receive better terms and perks. Explain how this is a win-win outcome. The company gets a good-quality employee who will work his best to increase the productivity and profitability of the company. I, on the other hand, receive a well-paying job with benefits and room for growth in an industry I love and worked hard for. References "Collaborative Negotiation," 2010. Changing Minds. Online. http://changingminds.org/disciplines/negotiation/styles/collaborative_negotiation.htm "Job Interviews," 2010. BusinessBalls. Online. http://www.businessballs.com/interviews.htm "Job Postings," 2010. Monster.com. Online. http://www.monster.com Read More