With the changing economic environment, factors such as globalization of markets, international economic integration, removal of barriers to business and trade and increased competition have enhanced the need of high standards in knowledge management…
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Technology may be central to companies adopting a global strategy. To discuss the benefits of using software in knowledge management tt should be mentioned that knowledge management means storing and sharing the wisdom and understanding accumulated in an organization about its processes, techniques and operations. It treats knowledge as a key resource, and software becomes a way of sharing this knowledge.
Knowledge management software helps to connect people in global organization who operate in a distance, and has no opportunity to use printed matters or other sources. Knowledge management is as much if not more concerned with people and how they acquire, exchange and disseminate knowledge as it is about information technology. That is why it has become an important area for HR practitioners, who are in a strong position to exert influence in this aspect of people management.
Software in KM can benefited in any process or practice of creating, acquiring, capturing, sharing and using knowledge, wherever it resides, to enhance learning and performance in organizations (Kucza, Komi-Sirvio,2001).
MK software and the Internet world is growing fast and is becoming the integral part for many global organizations which create "portals to facilitate collaborative among workers involved in product development" (Moore, 2001). Internet rationalizes the expensive and cumbersome proposition of large-scale service. MK software serves to reduce at least the appearance of risk associated with time-space distanciation and the opacity of the expert system. In the global organisation managers need to implement a system that is much like a traditional library - it must contain a large cache of documents and include search engines that allow people to find and use the documents they need. In the personalization model, it's more important to have a system that allows people to find other people.
In the light of this KM software is viewed as a means of communication and as a means of storing knowledge. Knowledge management is more about people than technology. A preoccupation with technology may mean that too little attention is paid to the processes (social, technological and organizational) through which knowledge combines and interacts in different ways. The key benefit is the interactions between people. This constitutes the social capital of an organization, i.e. the network of relationships constitute a valuable resource for the conduct of organizational affairs. Organizational networks can be particularly important in ensuring that knowledge is shared. What is also required is another aspect of organizational capital: trust. People will not be willing to share knowledge with those whom they do not trust, but KM software helps to reduce this risk to a minimum, and in some cases even encourage employees to be more active and participate in current affaires (Card, 1991).
Another benefit of KM software is possibility to inhibit knowledge sharing in the culture of the company. The norm may be for people to keep knowledge to themselves as much as they can because 'knowledge is power'. An open culture will encourage people to share their ideas and knowledge. KM software helps to develop an open culture in which the values and norms emphasize the importance of sharing knowledge. On the other hand it promotes a climate of commitment and trust. As the most important KM software can help to
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Against this background, this essay seeks to critically analyse the assertion that knowledge management is an essential tool for the organisation. The essay starts by explaining the meaning of the concept of knowledge creation and management which will be followed by an explanation of various factors that influence the creation of knowledge as well as management of that knowledge for long term survival of any particular organisation.
According to the paper emphasizing the importance of knowledge, contemporary organisations are adopting business models that provide knowledge products and services. Many other organisations have made knowledge products and services as their key business strategies, and have developed comprehensive mechanisms to create, gather, share, store and apply knowledge to their day-to-day operations.
Information and communications technologies (ICTs) have assumed a prominent role in the way a business communicates. ICTs have developed and evolved to provide more opportunities for collaboration and sustained networking. It impacts the way an organization communicates both internally and externally.
Firms can achieve the same only if they adapt to learning and become knowledge organizations to continuously learn and develop new ways of doing business. This article presents a very vivid illustration of how organizations can actually become a learning organization by focusing on five important areas.
The modern business environment is very dynamic and competitive as a result of technological advancements, increased number of competitors, and increased expectations among customers and shareholders. It is against this background that this research will seek to find out how knowledge management can benefit businesses and help them to survive in the competitive and volatile environment.
Special emphasis has been given to the business dynamics and the way the organization adjusts the structure and achieves enhancements in people, processes and technology to meet customer demands. The companies that we have selected are:
(a) A large Technology Services Company focused in the Global Financial Markets - headquartered in Fairfax, VA and global delivery centers in various cities of North America (on-site services), UK (on-site services), Japan (on-site services), China (offshore services), Philippines (offshore services), and India (offshore services).
Using the Internet and virtual space a firm can faster and more effectively operate on the market to gain its competitive position. The Internet proposes specific activities which help to create new products and services (like on-line shopping) and helps to increase market penetration, providing direct access to customers and suppliers at the same time, but requires less cost for operations.
Studies also show that most efforts at establishing a long-term relationship with customers actually achieve the opposite results. A survey of 300 US firms in the automotive, financial services, high-tech and travel industries (Shankar, 2001), for example, noted that the business models and organizational structures of these firms bring them farther instead of closer to their target customers, mainly because of the rapidly changing business environment of today.
Through this paper, the importance of software distribution in the world is discussed.
Globalization in the world has enabled easier connection of different countries in the world for the purposes of trade and other
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