Reflective journal (topic ) improve communication in organization - Essay Example

I will analyze the topic in context to its contribution to my present professional profile while in second part, I will prepare as guideline to improve my communication skill in order to become manager and/or leader that I desired to be. During the degree program and professional life, I have faced a critical situation in the workplace due to failure of communication system. Although, we overcame the situation but the circumstances has proved the importance of intra-level communication within organization.

During the classroom program, our teachers gave significant importance on role of interactive communication while during my professional life; I witnessed the importance of communication in stating the organizational mission, vision to stakeholders and combining them altogether to improve performance. Such incidents and lesson of our professors have influenced me to select communication style as key agenda in this essay. Theoretical Aspects Careful consideration of the research works of McShane & Travaglione (2007) and Reece, Brandt & Howie (2011) reveals the fact that it is very important to manage relationship with internal or external stakeholders within organizational hemisphere. . While doing research on knowledge sharing, Makela & Brewster (2009) found that there can be three types of communication flow, such as 1- horizontal communication between members in the similar organizational level, 2- vertical communication between top level employee and subordinates and 3- diagonal communication between cross functional groups.

All three of these communication channels are needed to be embedded in order to ensure transparent sharing of information, understanding of organizational objectives and knowledge sharing. Chow & Liu (2007) argued that a particular organization or individual can use multiple communication styles in order to communicate the business objectives or influence the behavior of subordinates. For example, organizational leaders might use the combination of communication style, personality and interpersonal skills in order to influence behavior of subordinates.

Chow & Liu (2007) gave examples of organizations that are struggling due to mainly three issues such as, 1- absence of leadership skill, 2- absence of formal or informal communication channel and 3- lack of knowledge sharing between team members or organizational members. In such circumstances, doubt may arise whether there is any link exists between leadership and communication style or not. In the next section, I will describe one particular incident that has improved my understanding about importance of communication style in the workplace.

Real Life Circumstances I have worked in a service firm and to be honest, I enjoyed the organic structure and flexible work culture of the organization. However, I found that there is lack of transparency exist in the communication style of the management. I was handling the responsibility of customer relationship