Employability Skills, CV for the Job Position of Customer Service Advisor - Coursework Example

work Portfolio Table of Contents Section Employability Skills 3 Identification of Different Jobs 3 CV For the Job Position Service Advisor 5 Covering Letter for the Job Position of Customer Service Advisor 6 Section 2: Academic Skills 9 Section 3: Reflective Statement 11 References 14 Section 1: Employability Skills Identification of Different Jobs I do believe that I would be eligible for jobs such as Customer Service Advisor, Sales Presenter and Care Assistant. The chief role of a customer service advisor is to manage inbound calls from different customers on various products such as insurances and households among others. Moreover, the responsibilities for a custom service job would include accurately handling new business as well as renewal enquiries in order to satisfy the customers and proficiently handle the complaints received from various business partners as well as the customers. The required skills for the aforementioned job position comprise brilliant communication skills, proficiency in Information Technology (IT) related skills and effective problem-solving as well as decision-making skills (Warwick District Council, n. d). The major duties for the job position of a sales presenter would comprise business development activities, meeting the customers, generating leads and making sales presentations. The required skills include outstanding communication abilities, tenacity, superior level of confidence and self-motivation (International Finance Corporation, n. d). Conversely, the main responsibilities as well as roles of a care assistant are to provide active support as well as deliberately working with the students and most importantly assisting the teaching staffs associated with Individual Care Plans. Moreover, the care assistants would also have to attend and enthusiastically contribute towards Individual Care Plan reviews in conjunction with maintaining any kind of related records. Working mutually with the coordinators of Learning Support along with the lecturing staffs and offering useful practical services to the students are also acknowledged to be the duties of a care assistant. In addition, the other important duties of a care assistant include periodic reporting to the Coordinators of Learning Support, Wellbeing Advisors and teachers along with other relevant external agencies. The skills which are required for this particular job position are high enthusiasm, optimism, self motivation and superb communication skills (Trussville City Schools, 2006). Suitability for Each Job On The Basis Of Seven CBI ‘Employability Skills’ Employability Skills Customer Service Advisor Sales Presenter Care Assistant Application of Numeracy I have completed my graduation course which included the subject of Mathematics and also pursued a financial accounting course which involved numerous calculations. Team Working I was a part of a dynamic team in a knowledge process outsourcing (KPO) organisation where I was required to work jointly with the team members and perform as a team during my one year of service. Self Management I experienced the value of self management quality while working in the KPO organisation. Business and Customer Awareness I am presently pursuing a business management course which principally focuses upon the awareness as well as the satisfaction of the customers in the business sector. Application of IT During my graduation, I also pursued a course in Advanced Diploma in Computer Hardware Engineering (ADCHE). The main subjects included Computer Basics, Microsoft Office, Internet, Software Installation and Networking. Problem Solving In one of my subjects in Graduation i.e. Business Regulatory Framework and Company Law (BRF & CL), I had to learn to analyse as well as to recognise the different problems which I had applied in the past while I was working in the KPO organisation. Communication & Literacy Though I had completed my graduation program from abroad, it was a remarkable experience for me to communicate with various people belonging to diverse nationalities with dissimilar cultures as well as languages. What would make you ideal for the job My excellent communication as well as literacy skills and understanding different kinds of people would ultimately make me ideal for the job positions. What areas do you think you are either lacking in skills I think that I have to improve my IT related skills which is quite essential for smoothly performing the functional operations of the different jobs that I applied for. CV For the Job Position of Customer Service Advisor Curriculum Vitae Name: ................................................... Education: Passed Graduation program in the specialisation of........ during the year ......... with Grade ........ and a percentage of ........... Currently pursuing a course in Business Management from a recognised university Work Experience: Worked in a Knowledge Process Outsourcing (KPO) organisation for a period of 1 year. Skills : Sensible decision-making capabilities Critical thinking as well as analysing skills Effectual communication competencies along with teamwork Proficiency in handling the accounting procedures Innovative problem-solving skills Self Reliance Effectively discharging all the assigned responsibilities Extensive knowledge and idea of IT related skills Covering Letter for the Job Position of Customer Service Advisor Name Address Email Contact Number Mr/Mrs. X Address Contact Details Date Subject: Customer Service Advisor (Full or Part Time) in reference to............................ Dear............ I .......... in response to your recent advertisement for the aforementioned job position, would like to inform you that I had completed my graduation program in ....... and presently pursuing a Business Management course from a recognised university. I am quite keen to join your prestigious organisation as a Customer Service Advisor in order to gain more experience in the business sector and make valuable contribution towards your organisation. However, I do believe that working with your valued and esteemed organisation will certainly enhance my professional, team working, planning, decision-making, problem-solving, time management and individual working skills considerably. Moreover, the improvement in the mentioned areas will certainly help me to move ahead in future with positive attitude along with scaling new heights. The working activities undertaken by your esteemed organisation within the sector of customer services throughout the globe seems to be quite impressive and makes the job responsibilities quite dynamic and challenging. Thank you for the interest in my application and I hope that I will have the opportunity to discuss at the interview my interpersonal aptitudes as well as experiences which would prove beneficial for your organisation in the sector of customer service in future. Yours sincerely, ........................ Section 2: Academic Skills The perception of motivation is principally defined as a decision-making procedure which plays an imperative part in stimulating individuals to perform actions for the purpose of attaining important objectives (Schwartz, 2001). It is often considered to be a goal-directed approach which significantly initiates, maintains as well as guides objective-oriented behaviours (Mwita, 2002). The aspect of motivation involves a gathering of closely connected perceptions, values, beliefs and actions (Lai, 2011). It refers to a procedure that influences an individual to indulge in any action for the benefit of an organisation (Kumar, 2008). It is the result of an interaction between the human requirements and incentives (Tella & et. al., 2007). Finally, it is described as an eagerness to exercise high effort levels towards accomplishing desired organisational goals (The University of Oklahoma, n. d.). It has been apparent from the stated fact that numerous business organisations till date regard the factor of motivation for the employees as a crucial strategy which ultimately increases their job as well as operational performances and most importantly can often be perceived as playing a chief role in the attainment of success of a particular business (Davidson, 2011). In this regard, the different business organisations are learnt to stimulate their employees by engaging effectual motivating mechanisms which makes them more satisfied and also helps them in remaining more committed towards their respective jobs (Bruce & Pepitone, 1998). The job as well as the operational performances of the employees basically relies upon various factors which entail performance appraisals, compensation, job security, training as well as development and most significantly the factor of satisfaction and motivation of the personnel (Wicker, 2009). It has been viewed that the offerings of awards as well as recognition are considered to be the necessary factors which improves the motivation of the employees and eventually leads towards the success of a business by a large level (Shadare & Hammed, 2009). The business organisations consider the fact that well motivated as well as committed personnel are regarded to be amongst the most vital assets for them which largely contributes towards maintaining superior quality and also improving their productivity (Javitch Associates, n. d). By taking into concern the current business situation, the organisations across the globe desire to retain their working staffs by motivating them with the help of offering attractive rewards or recognition (ICAEW, 2012). The motivated workforce plays a critical role in enhancing the organisational performances as well as supports the organisation to accomplish a considerable competitive position over the chief market contenders (Mohsan & et. al., 2004). Section 3: Reflective Statement After identifying the different job positions which comprise customer service advisor, sales presenter and care assistant, it can be stated that the different employability skills suited with the aforesaid positions are believed to be quite important for the individuals to attain sustainable growth in their future career. The skills which I had mentioned in the initial section are increasingly raising my confidence in order to get engaged with any one of the mentioned job positions. If I get selected or get the opportunity to work with any one of the organisations in any job criteria, it will further help me to gather experiences along with honing my skills as well as competencies. Moreover, the engagement will even support me to learn as well as enhance different skills which comprise professional, team working, planning, decision-making, problem-solving, time management and individual working skills by a considerable level. In addition, employment in any of the job positions will certainly help me to develop intellectual and effective communication skills among others. In this context, I personally feel that this particular project has provided me the valuable information regarding the needed personal requirements for the reason of properly structuring my career. In relation to the initial section i.e. Section 1; I strongly believe that it has supported me to recognise my appropriate abilities for the CBI ‘employability skills’. It helped me to identify the assets as well as the skills that I need to improve as well as focus upon in order to increase my performance standards. It made me realise the actuality that there are certain personal attributes related to employability skills which are measured to be quite imperative in order to raise the degree of benchmark with regard to my performance. The several personal attributes include commitment, motivation, enthusiasm, reliability, hard-work, self-esteem and capability to perform under extreme pressure. Furthermore, it has structured my abilities or skills to generate a curriculum vitae (CV) suitable for the jobs that I applied for such as customer service advisor, care assistant and sales presenter. Additionally, the cover letter made me comprehend the essential fact that it would provide a good impression to the reader. Besides, Section 1 also made me understand the significance of employability skills. The notion of employability skills is quite vital because it helps an individual to perform better in the workplace along with supporting an organisation to attain its expected business objectives. Section 2 provided me with the understanding of the appropriate skills for conducting various researches and also to write a proper essay about a particular topic. The topic which I chose i.e. ‘motivated employees can be regularly seen as playing a vital part in the success of a business’ helped me to understand the importance of motivating the workforce. While researching about the aforementioned essay, I came to a standpoint which is offered increased prominence by majority of the business organisations and relates to the actuality of retaining employees by motivating them with attractive rewards as well as recognition. The organisations often intend to retain their working staffs by motivating them due to various significant reasons. The reasons include improving the operational performances of the employees, increasing the organisational performance standards, preserving dominant business position in the industry and most importantly accomplishing a strong competitive position over the major participants of the concerned business market. Moreover, while conducting the research about the topic, I understood the fact that the business organisations usually motivate their workforce because they understand that well motivated employees are considered to be the satisfied employees who plays a chief role in the success of their businesses. The organisations also believe the fact that they are the only individuals who support them to remain efficient in this current situation of increased competition in the market. Finally, I think that this particular assignment or course will really become helpful for me in my current life and also for my future. Therefore, on the basis of the above made discussions, I personally feel that I have gained as well as developed various important skills in terms of my own personal creativity and development by a large extent. References Bruce, A. & Pepitone, J., 1998. Motivating Employees. McGraw-Hill Professional. Davidson, J. P., 2011. Motivation. David & Charles. ICAEW, 2012. Motivating Employees. Human Resources Management. [Online] Available at: http://www.icaew.com/~/media/Files/Library/collections/online-resources/briefings/directors-briefings/HR27MOT.ashx [Accessed August 06, 2012]. International Finance Corporation, No Date. Master Agent Responsibilities. Skills and Selection Criteria. [Online] Available at: http://www1.ifc.org/wps/wcm/connect/495a3c804a1b82f7924dffdd29332b51/Master%2BAgent%2BResponsibilities.pdf?MOD=AJPERES [Accessed August 06, 2012]. Javitch Associates, No Date. What Is Employee Motivation? Motivating Employees. [Online] Available at: http://www.javitch.com/Q/004.pdf [Accessed August 06, 2012]. Kumar, S. A., 2008. Entrepreneurship Development. New Age International. Lai, E. R., 2011. Abstract. Motivation: A Literature Review. [Online] Available at: http://www.pearsonassessments.com/hai/images/tmrs/Motivation_Review_final.pdf [Accessed August 06, 2012]. Mohsan, F. & et. al., 2004. Are Employee Motivation, Commitment and Job Involvement Inter-related: Evidence from Banking Sector of Pakistan. International Journal of Business and Social Science, Vol. 2, No. 17, pp.226-233. Mwita, J. I., 2002. Definition of Motivation. The Role Of Motivation In Performance Management: The Case Of Performance-Related-Pay Schemes In British Local Authorities. [Online] Available at: http://etheses.bham.ac.uk/49/1/Mwita03PhD.pdf [Accessed August 06, 2012]. Schwartz, A. E., 2001. Motivation: Linking Performance to Goals. A.E. Schwartz & Associates. Shadare, A. O. & Hammed, A. T., 2009. Influence of Work Motivation, Leadership Effectiveness and Time Management on Employees’ Performance in Some Selected Industries in Ibadan, Oyo State, Nigeria. European Journal of Economics, Finance and Administrative Sciences, Iss. 16, pp.7-17. Tella, A. & et. al., 2007. Introduction. Work Motivation, Job Satisfaction, and Organisational Commitment of Library Personnel in Academic and Research Libraries in Oyo State, Nigeria. [Online] Available at: http://www.webpages.uidaho.edu/~mbolin/tella2.pdf [Accessed August 06, 2012]. The University of Oklahoma, No Date. What is Motivation. Faculty. [Online] Available at: http://www.ou.edu/faculty/M/Jorge.L.Mendoza-1/Motivation.pdf [Accessed August 06, 2012]. Trussville City Schools, 2006. Performance Responsibilities. Job Description. [Online] Available at: https://www.trussvillecityschools.com/TCS%20Job%20Descriptions/Job%20Description%20Child%20Care%20Site%20Assistant%20Manager.pdf [Accessed August 06, 2012]. Warwick District Council, No Date. Principal Accountabilities. Job Description. [Online] Available at: http://www.warwickdc.gov.uk/NR/rdonlyres/61AE61ED-3DC3-4722-A5A8-3F4AD89BC962/0/CustomerServicesAdviserJobDescription0208.pdf [Accessed August 06, 2012]. Wicker, D. D., 2009. Motivation: An Interactive Guide. AuthorHouse. Read More