How to Assess Information and Knowledge Needs and Be Able to Create Strategies to Increase Personal Networking - Essay Example

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Name Professor Course Date (P1.1) Decision making involves evaluating the business problems and new opportunities provided different alternatives. To take a decision of accepting the new contract from Samsung to offer customers services and technical support in United Kingdom, outsourced call centre requires evaluating a range of decision…
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Download file to see previous pages The decision to accept the contract will lead to a decision to employ extra 100 workers in order to cope with new conditions of work. Donna (2008, P. 205) claim that the desire to diversify the business may lead to evaluation of resources to be used to pay the extra employees. Since, the business was operating before with 50 employees that show financial decision will be required to solve the problem. The business will make pricing decision of the services offered to customer in order to cater for the payment of the extra employees, and the extra hours that the workers will work will be required to be financed. It will not be easy to make some decision like that of pricing because it will bring conflict from customers who will be also affected in case the management opts to increase the price of services. To employee the additional workers, the management will be required to determine the availability of the potential candidate. The business should make sure to follow up the socialization of the new workers into the venture to ensure the decisions success. Lack of inadequate space to accommodate extra workers and the issue lease, the management should make a decision operate in shift for the time being as they wait to solve the issue of a lease and space. This move will be difficult to manage, but every business with an aim to maximize profit should be ready to accommodate risks involved with urgent decisions making. The management should evaluate the productivity of the contract to ascertain if it will meet the decision made to accommodate the venture in order to enhance the profitability. (P1.2) To ensure effectiveness of the new contract the framework within which these decisions making can be incorporated must be identified. The management should gather enough information on the viability of the contract depending on the current situation of the business. Past knowledge of the revenue trend of the services should be required in order to forecast the possibility revenue of the new venture. The profit trend will ascertain whether the customers should increase the price of services or reduce the wages of the employees in order to employee extra 100 workers to accommodate the operation. Before accepting the contract, the outsourced call centre should use digital media like facebook and the internet to search for the financial position of the Samsung. The management should be aware of the agreement and conditions of the lease term to avoid causing problems that would affect the operation. It should know if it is at position to renew the lease terms to continue operating on the same premises, or it has to relocate. According to the current situation of the business renewing the lease will not solve the problem of the inadequacy of the space but it will cause congestion. It should search for new premises to relocate so that the extra equipment can be accommodated that will enhance the productivity due to the maximization of the resources. (P1.3) The decision taking requires the company to research both internal and external sources of information and understanding. According to John and Claudia (2005, P. 45), the availability of the internal data of the past performance makes possible for the business to extract accurate and complete knowledge. Evaluating these data will help the business to tell if it at position to employee extra employees given the unlimited space of ...Download file to see next pagesRead More
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