Nobody downloaded yet

Case Study: Who's There on Line - Essay Example

Comments (0) Cite this document
Case Study Name: Instructor: Task: Date: CASE STUDY: WHO’S THERE ON LINE 1 Steve Buckley being a trainer and a development manager in Midwest Telephone Company (MTC) will be unable to change the behavior of the Operators. This is because; he is lagging behind according to the Local union leaders…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER98.7% of users find it useful
Case Study: Whos There on Line
Read TextPreview

Extract of sample
"Case Study: Who's There on Line"

Download file to see previous pages A good number of people, over 70% do not use the words, meaning his trials of making it more profitable are not likely to be true. In addition, He is under pressure. He needs to reduce the job stress on the telephone operators by reducing the high volume of people transactions. He being a single person (trainer) is also a big challenge. He will be unable to change the many operators. In that, his services will not reach the operators effectively. Reason being some operators need personalized attention for them to adopt efficiently to what is required of them (Cook, 2011). 2 However, if Steve Buckle needed his idea of ending each transaction by “thank you for using MTC” to succeed he had so many options. He should have considered putting it as one of the protocols operators need to follow. By this, all telephone operators would adhere to their proper protocols, which in turn would lead to them finishing their transactions by the words “thank you for using MTC”. In line with that, the percentage of telephone operators using the words will increase to over 80%. This is because many people would do virtually everything just to secure their jobs. Meaning they are willing to follow whatever protocols falling in their area of work. This will in turn lead to the making of high profits in the company because many people will prefer using their services. ...
By this, Steve is able to come up with acceptable procedures that are acceptable to the telephone operators and procedures that are confortable to use. The local union leaders are able to come up with what they think works best for the telephone operators. This is because they work hand in hand with the telephone operators. They know what works best for the telephone operators and what does not. This is so because they are chosen by the telephone operators to represent them. Meaning they speak on behalf of the operators. The local union leaders are a rich resource for Steve and his quest to succeed. All Steve Buckley needs is to seek a little guidance from the local union leaders if at all he wants to be successful. Meaning the local union leaders should be involved. 3 However, Computer monitoring increases the profit margin by a significant percentage. This is because it helps keep the telephone operators in check. Meaning it increases the discipline levels. Employees adhere to their rightful protocols because of the monitoring. They perform their roles excellently, to maintain their jobs. Computer monitoring also discourages laziness. In that, it produces statistics of the number of calls handled per shift. Meaning if you have attended to very few people as expected or no people during your shift then you might loose your job. By this telephone, operators are on their very best behavior and hard working. Computer monitoring also helps in the calculation of revenue generated by each call. This eases the firms effort to calculate for the revenue earned effectively and efficiently, this is so because the computer-monitoring programme also analyses the number of phone calls received. In addition, the supervisors can listen to conversations ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Case Study: Who's There on Line Essay Example | Topics and Well Written Essays - 750 words”, n.d.)
Case Study: Who's There on Line Essay Example | Topics and Well Written Essays - 750 words. Retrieved from
(Case Study: Who'S There on Line Essay Example | Topics and Well Written Essays - 750 Words)
Case Study: Who'S There on Line Essay Example | Topics and Well Written Essays - 750 Words.
“Case Study: Who'S There on Line Essay Example | Topics and Well Written Essays - 750 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
The Maginot Line
...? The Maginot Line Sur College The Maginot Line The idea of effective defense was especially poignant for the French as they had sustained their losses in World War I on the soil of their own. Therefore it is no wonder that after that war was over many in France were preoccupied with the idea of making such defensive arrangement which could surely secure La Republique from repeating devastations of 1914-18. These efforts resulted in creation of tremendous and expensive Maginot Line, an extensive system of linked underground railways, interconnected fortresses comprising hospitals, barracks, armories, fuel and ventilation systems which would allow the defenders to fight even if encircled...
1 Pages(250 words)Case Study
OH&S-Incident investigation
...of the trucks for the same period. The results were disconcerting. More than half of the forklifts, had the same safety switches disconnected, there was no set maintenance schedule, no procedure for reporting defects, no competent adviser on health and safety and no adequate management systems in place. Staff at the depot were encouraged to work as quickly as possible under a "work and finish" regime, which meant once they finished a set work quota, they could go home or move on to a higher rate of pay. But the court was told how the system was "not conducive to good health and safety practice" and left no time for preventive maintenance on the forklift trucks. The only employee at the site who is responsible for...
8 Pages(2000 words)Case Study
OH&S-Your organisation's OH&S system
...My organization's OH&S system My organization, Swann Communications, deals in manufacturing and marketing of a variety of cameras. Since every manufacturing step is automated there is no chance of any major occupational hazards. Earlier the main risk was during the cutting of lenses but modern technology has enabled the workers to cut the lenses mechanically, which is totally hazard proof. Still, the company is very dedicated towards the safety and well being of its employees. Both physical and mental healths are diligently taken care of. Keeping the economic growth, economic reality and technical progress in mind, the organization follows the 'machine bureaucracy system'. In this system the employees are expected to do...
6 Pages(1500 words)Case Study
Revenue Budget(s)s
...Part 2 The changes in the surplus and deficit are attributed to the change in license system from an old style to a newer system. Part 3 If the number of vehicles failing inspection would increase then this would increase the revenue obtained from the vehicle inspection fees by an additional 15%. Therefore making standards tougher would result in more vehicles failing the inspection and subsequently lead to an increase in revenue. This would be beneficial to the organization. Part 4 a) If the new system is implemented at the beginning of the year, there would be higher deficits in general for that financial year. This is because the cost incurred by the organization in contracting outsiders for the licenses is much higher... 2 The changes in...
1 Pages(250 words)Case Study
Toshiba Notebook Computer Assembly Line
...Question No. 4: What about running the line at 300 units per day? If overtime were used with the engineers initial design, how much time would the line need to be run each day? Answer: In exhibit 6.9, it has been detailed how the engineers who designed the new subnotebook computer felt that the new line should be organized. The engineers designed the line with the assumption that for every 2 minutes, one subnotebook is assembled. By using this assumption, we calculate the time needed to produce 300 units a day: 300 computers X 2 minutes = 600 minutes a day 600 minutes X (1 hour/60 minutes) = 10 hours Therefore, ten hours is needed every day in order to...
1 Pages(250 words)Case Study
Accounting case s
...profits from the bakery department in order to account for losses made in other sectors of the department. According to reliable operating statements, it is prudent for all the sectors in a department to have their statement in order to help analyze the effectiveness and the progress of the sector Recommendation As clearly observed from the baker’s complaint, it is clear that there may be cases of fraud and mismanagement of funds going pun from the management of the department. It is, therefore, recommendable that the baker must be involved in decisions to do with the choice of labor. Despite the fact that his sector records high profits, more experienced labor s required in order to help produce more. It is only...
2 Pages(500 words)Case Study
Line Management, Culture, Resoursce based view
..., there will be ability to achieve objectives that are set in organizations. Rarity of resources is also considered in this aspect such that organizations have struggled and set strategies in obtaining resources that are competent in environments. Management that focuses on resources and their allocation in organization result in evaluation of the performance that goes on in goals that are set in the organizations References Bedward, D. (2007). First line management. Oxford: Butterworth-Heinemann. Deal, T. and Kennedy, A. (2008). Corporate cultures. Reading, Mass.: Addison-Wesley Pub. Co Gates, S. (2012). Linking people measures to strategy. New York, NY: Conference Board. Lewis, R. (2006). When cultures...
4 Pages(1000 words)Case Study
Analyze McDonald's
...[Teacher’s McDonalds McDonald’s is the largest restaurant in the fast food industry with a base of over sixty eight million people. In addition, the company has over 30 000 restaurants in the United States and franchises in 119 countries (Jurevicius, n.p). The company was founded in 1940 in San Bernardio, California as a fast food service. The company’s product line is pre dominantly hamburgers; however, there have been several new additions to the menu in the form of chicken products and sandwiches. Due to the globalization of the company, there are some products that have been placed on the menu to cater for the local diet. The headquarters of the company is still in the United States, and the current C.E.O is Don...
3 Pages(750 words)Case Study
Comparing the S&S Air Inc. performance with Cirrus Aircraft
...+ Depreciation/Interest expense; (4,013,464 + 1,804,220)/630,620=9.2 Profit margin=Net income/Net sales; (2,029,766/40,259,230)*100=5% Return on assets=Net income/Total assets; (2,029,766/19,986,170)*100=10.2% Return on equity=Net income/Total shareholders; (2,029,766/11,435,815)*100=17.8% Question two No, It be would not be right to pick Boeing as an aspirant company. This is because the operations between the two companies are totally different. For instance, Boeing Company produces commercial aircrafts while S&S Air Inc. are mainly private aircrafts. In addition to that lead time for Boeing is almost two years while that for S&S Air Inc. is only five weeks...
2 Pages(500 words)Case Study
S&S Air Company
...S&S AIR COMPANY Internal growth rate= (Return on Asset x Retention ratio Return on Asset x Retention ratio) Return on Asset= 2,029,766/19,986,170=0.10 Retention ratio= 1-dividend pay-out; Dividend pay-out= 610,000/2,029,766=0.3 1-0.3=0.7 IGR= (0.1 X 0.3)/1-(0.1 X 0.3) 0.03/0.97=0.031 3.1% Sustainable Growth Rate= (Net income/ Shareholder’s equity) x (1-retention ratio) (2,029,766/11,435,815) x (1-0.7) 0.18 x 0.3=0.053 5.3% Internal growth rate: This percentage of (5.3%) is the maximum growth S&S Company can grow with external financial aid. Sustainable Growth rate: Refers to the growth rate a S&S Air company can grow...
1 Pages(250 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Let us find you another Essay on topic Case Study: Who's There on Line for FREE!
Contact Us