Business Process Improvement: The Case of Pizza Hut - Coursework Example

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Business process improvement is the idea of changing the business processes with the goal of improving the performance of the organization…
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Business Process Improvement: The Case of Pizza Hut
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Download file to see previous pages This has to focus on; enhanced customer satisfaction, reduced costs, and increased productivity. Improvements can be done through new technology, use of statistical controls, enhanced business process efficiency, effectiveness and so on. In this assignment, the aim is to propose a business process improvement measure for a cafe producing pizza (Pizza Hut) and show how this will improve profitability or not. The first section has the original pizza ordering process map, the second has the revised one considering the BPI, the third section has the explanation of the BPI measure, and lastly, the conclusion. Pizza Ordering and Delivery Process Customers can make online orders, call through their phones or make orders at the counter in the stores. Online orders can be made through a computer or through iphones. There are two types of services concerning pizzas: Delivery and takeouts. The system will be organized in such a way that every ten minutes of orders received are processed at the same time. For this to be possible, the company must employ at least 10 cooks responsible for different types of pizzas. The ingredients for the different types should always be ready so that minimum time is used for making the dough or any other. The average cooking time for a pizza is 15 to 20 minutes, so each pizza should be allocated a maximum of 20 minutes.
The ten employees will be divided into five groups with each group having two cooks. From the order reception system, the first ten minutes’ customer orders will be considered a group and sent to the first group among the five groups of cooks. Let the groups be named A, B, C, D and E in this case. The first orders (within the ten-minute period) are given to group A, the next ten-minute orders given to group B and so on. These groups will take the first five to ten minutes preparing the pizza dough and every other requirement. All the pizzas will then be placed to cook for 15-20 minutes. These will then be sent to the cut table, then to the dispatch table; an approximate waiting time of 50 minutes. So group A will be ten minutes earlier than group B, Group B will also be ten minutes earlier than group C and so on. The system will be such that, every ten minutes, there are deliveries to made and takeout to dispatch. For those who take out, the dispatch has all the details about who it should go to. In most cases, customers order when they are at work, home or far from the restaurant, when given this time to wait (50 minutes), they will not be disappointed. If there will be any cases of lateness, it will not be more than 5 to 10minutes. 3.2 How It Will Lead to Improved ...Download file to see next pagesRead More
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