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Job analysis: Human Resource Receptionist - Term Paper Example

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The other name for the human resource receptionist is the human resource assistant. The human resource receptionist performs one of the most difficult tasks in the organization. Consequently, the work of the human resource receptionist is mainly filing, record keeping, photocopying, reporting, documentation, word processing, typing, and customer service. …
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Job analysis: Human Resource Receptionist
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Download file to see previous pages Since the human resource receptionist has to report directly to the company’s human resource supervisor, he or she has a noble task of maintaining excellent communication skills among the employees, the suppliers, the customers, and the employer of the company. In addition, the human resource receptionist has a number of administrative duties to accomplish. These duties include the maintenance and filing of the employee information updates and records. Furthermore, the human resource receptionist has the authority of attending to the employer’s and customer requirements. It is always expected that the human resource receptionist provides excellent customer care services since they are also seen as the organization’s front liners. The customer needs that have to be attended could include such things as complaints, feedbacks, requests, and queries. This calls for the human resource receptionist to have a skill in critical thinking and decision-making, in order to handle this amicably. They should always be in the position of coming up with a better solution or idea. If the situation is hard to handle, it is only the time to seek help from his or her supervisor. Human Resource Receptionists should observe courtesy at all times even during phone calls or talking to individual personally. It is also important that Human Resource Receptionists meet assignment and deadlines on time and work under minimum supervision
(Circor, 2011). Knowledge, Skills, and Abilities The Human Resources receptionist should ...Download file to see next pagesRead More
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