StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Halls of Fame and Shame: Between Amazon and AOL - Coursework Example

Comments (0) Cite this document
Summary
This essay "Halls of Fame and Shame: Between Amazon and AOL" deals with the business of Amazon and AOL. Reportedly, based from MSN, the Amazon company (AMZN) is named as one of the ten companies that serve its customers quite right. …
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER93.9% of users find it useful
Halls of Fame and Shame: Between Amazon and AOL
Read Text Preview

Extract of sample "Halls of Fame and Shame: Between Amazon and AOL"

Download file to see previous pages Why AOL company has poor customer service is mainly because of the bad treatment it has towards its customers. The experience of Vincent Ferrari, one of AOL’s former online customer, is a gruesome tale of how the company tracks its customer. AOL fails to serve its customers in an acceptable way. When Ferrari decided to cancel its AOL account, the company -- via its customer representative -- failed to listen to his request. Randall Stross (2006) describes Ferrari’s encounter with John -- the self-identified name of the AOL’s customer representative whom Ferrari talked over the phone -- as follows: “To listen as Mr. Ferrari tries to cancel his membership is to join him in a wild, horrifying descent into customer-service hell.” Stross (2006) seems to say that there are many AOL customers who had undergone such horrible encounter as a common yet under-the-table policy of the company. In a survey, AOL received a forty-five percent (45%) poor rating from certain respondents (Microsoft News Center, 2009). Such company has retained its crown in MSN’s Customer Service Hall of Shame.
With respect to Ferrari’s case, the AOL company had fired John, sent an apology letter to Ferrari, and finally canceled his account. These actions were the responses of the company to correct what it had done wrong. By firing John, rumors that Ferrari’s story is a hoax are laid to rest (Stross, 2006). Further, the company sent a personal letter to Ferrari as a gesture of admitting its mistake on how to properly deal the customer. Whether or not the ...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Halls of Fame and Shame: Between Amazon and AOL Coursework”, n.d.)
Retrieved from https://studentshare.org/business/1427784-halls-of-fame-and-shame-between-amazon-and-aol
(Halls of Fame and Shame: Between Amazon and AOL Coursework)
https://studentshare.org/business/1427784-halls-of-fame-and-shame-between-amazon-and-aol.
“Halls of Fame and Shame: Between Amazon and AOL Coursework”, n.d. https://studentshare.org/business/1427784-halls-of-fame-and-shame-between-amazon-and-aol.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Halls of Fame and Shame: Between Amazon and AOL

The Distinction Between the Tort of Negligence and the Tort of Nuisance

There are many instances in which establishing a claim in private nuisance does not require proof of negligence and it, therefore, remains necessary to maintain the tort of private nuisance distinct from the tort of negligence. The discussion that follows will demonstrate the necessity by comparing and contrasting both torts.
The tort of negligence is founded on the principles enunciated in the House of Lords decision in Donoghue v Stevenson which essentially defines the duty of care and situations in which a breach of that duty will give rise to a claim in negligence. Lord Atkin explained that we are required to take all necessary precautions to prevent injury to our neighbours. He goes on to fully explain the duty of care i...
17 Pages (4250 words) Case Study

The Relationship between Plastic Surgery and Our Contemporary Notions of What Makes Women Beautiful

The fact that it is meant to enhance the beauty of a person has made it more appealing in the modern world when beauty has become a concern for many people and especially women. The technique mold, reshape and reconstruct body tissues in order to bring the desired shape. (Ham, 2003)

Although it has gained recognized use in recent times, plastic surgery dates back to many years ago. As early as 1st BC the Romans are recorded to have been performing simple body procedures that were aimed at enhancing the beauty. They were mostly done on women. However, with the coming modernization, plastic surgery has gained an increased use especially for aesthetic purposes.

In the process, there is the use of skin tissue whi...
16 Pages (4000 words) Term Paper

The Difference between Prudential and Protective Regulations

Governments attempt to regulate and organize different fields of life in their respective countries. This need for regulation has been created for a number of reasons. One prominent reason may be attributed to the fact that the government may assess a certain industry having a significant impact on the economy thereby embarking on a regulation endeavor. By these regulations, the government will be able to protect its markets from failure, leading to unwanted deficiencies such as monopoly, windfall profits, anti-competitive behavior, and predatory pricing.

One of the most important types of regulations that endeavor to protect consumers and restore confidence in the financial markets as being genuine is the regulation...

9 Pages (2250 words) Research Paper

Correlation between Motivation and Efficiency

It also has many warehouses to deliver chilled and frozen food to customers. It is highly unpleasant for the workers to work in the chilled warehouses. Just five years ago, one of the warehouses in Stroke-on-Trent introduced a new technical system that transformed the attitude of the workers and their efficiency.
Though the company spent almost £ 300,000 on installing a new system, it reckoned that by cutting down the mistakes and providing a better workplace for workers it could save that much amount in the first year itself. Prior to the installation of a new communication system, workers felt much boring with the old techniques of writing the movements of goods by a bit of paper and pencils. Apart from mistakes and e...
6 Pages (1500 words) Research Paper

Conflict Between Science and Religion

When the Copernican theory of planetary motion became well known in 1543 through the publication of his book, De revolutionibus, the geocentric model of the universe as implied in the Bible received a great setback. There were also questions raised about the notion that God created the earth and universe in seven days. The scriptures also speak in a plain manner that the earth is stationary, but science proved that the earth was rotating around the sun. To reconcile science and religion became a Herculean task for the faithful and several approaches were adopted to find out a coherent explanation.
“Grant us space from our meditations on the secret recesses of your law, and do not lock the gate to us as we knock. It is n...
22 Pages (5500 words) Assignment

Decision Making in Health and Social Care

..., would rise. This is because the consumer’s purchasing power increases when his real income increases. Consumer sovereignty principle illustrates the fact that in a free market economy the consumer is free to consume what he wants. However, the consumer’s sovereignty does not have meaning if he/she is unable to buy what he/she wants. This paradox is solved through government intervention in the provision of those merit goods such as health care and education. On the other hand agency theory indicates that conflicts between principals (e.g. shareholders or owners) and agents (e.g. mangers) occur as a result of the latter misrepresenting facts and misinterpreting information so that resources can be diverted to uses...
8 Pages (2000 words) Case Study

Clinical Governance Approach between UK and Australia

The UK Department of Health defines it as “the framework through which NHS organizations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish.” (Department of Health, 2004).

The term clinical governance gained importance following the high mortality rate for pediatric cardiac surgery at the Bristol Royal Infirmary. The incident led to the formation by the government in 1998 of the Kennedy Commission, which proved a turning point in overhauling the NHS (Kennedy, 2001). The commission’s final report recommended that change “can only be brought about with the willing...
11 Pages (2750 words) Term Paper

The Relationship Between Security, Risk and Health in a Large Organisation

...The relationship between Security & Risk and Health & Safety in a large organisation "Assess the relationship between Security & Risk and Health & Safety in the context of a large organisation. Are they complimentary or the demands of one conflict with or inhibit the realisation of the other? Identify and discuss the implications of your assessment for the roles of the security manager". 1. Introduction The development of commercial activities worldwide has been extremely rapid; firms operating in various industrial sectors need to confront a series of challenges in order to ensure the limitation of risk related with their strategic initiatives. Within this context, the issues of security, risk, health and safety are very likely to appear...
9 Pages (2250 words) Coursework

Relationship between Money Supply and Inflation in Saudi Arabia

Over the recent past, the effects of money supply, debt and inflation have become contentious issues for debate. Furthermore, frequent cautions concerning the risk of very large budgetary deficits aver that this would send up the upcoming state debt and capital rate as indicated by the rates (interests). As a nation, Saudi Arabia has a bi and enduring budgetary deficit over the past two decades and the government has been forced to go into the market so as to have loan access and to make up for the deficits. Given the impact of this on inflation and other economic variables, it's imperative and of great alarm for strategy architects (strategists) to understand how microeconomics has an effect on money supply, financial plan defici...
10 Pages (2500 words) Speech or Presentation

Evaluation of Children with Visual Impairment between Ages 4-12

A visually impaired child may suffer from incomplete sight, reduced vision, total blindness as well as legal sightlessness (Kelley and Gale p 45). It is a condition that may become severe in a child, thereby affecting its growth and development. The impact is usually dependent on the kind of loss, age at which it occurs, as well as the general body functioning of the child. The normal interest that is usually evident amongst children on seeing attractive items in their surroundings lacks in a visually impaired child. This may interfere with the child’s learning capabilities unless he/she is assisted to learn. The development of social behavior in children usually depends on the ability to see parents or those in charge of ca...
6 Pages (1500 words) Coursework

Conflict Between Researh and Ethics on the Tuskegee Syphilis Study

...Opinion paper The Declaration of Helsinki by the WHO clearly s that in clinical trials involving humans the wellbeing of the should be of prime importance than the interest of science or society. This has been stated because at times in order to achieve the objectives of a study the investigators might overlook the welfare of the trial subjects thus jeopardizing their health in the process. According to ethical rules while comparing two treatment options the control group of the study must receive the best known treatment available while the study subjects are given a potential newer treatment. Only when there is no effective treatment available a placebo-controlled group can be used for the study. There have been several trials... paper The...
7 Pages (1750 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Coursework on topic Halls of Fame and Shame: Between Amazon and AOL for FREE!

Contact Us