We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Customer Service Software and how it provides tools used in enhancing customer service - Essay Example

Comments (0) Cite this document
Name: Tutor: Course: Date: University: Customer Service Introduction No business organization functions in isolation. Any business venture operates in a macro environment characterized by competition as well as trends sharpening opportunities or posing threats to the success of the entity…
Download full paperFile format: .doc, available for editing
Polish This Essay93.2% of users find it useful
Customer Service Software and how it provides tools used in enhancing customer service
Read TextPreview

Extract of sample
"Customer Service Software and how it provides tools used in enhancing customer service"

Download file to see previous pages An excellent customer service ensures that the customers know the services expected from the organization, and the organization should ensure high quality information about the regular customer needs. The company management should be easily accessible, and response should be fast. Customer service provides a framework in the creation of commendable customer relationship within the organization. Customer service creates trust and loyalty between the organization and the customers transcending moment interaction. Mostly, complaining psychology ensues as measurement for crises ad opportunities (Kelshall 2009, p.223). Customer service entails all the activities that enhance high level customer satisfaction by ensuring the services and the product meet the customer expectation, and it enhances income and revenue generation. Customers and the Organization Customers can be regarded as key stakeholders to every success within an organization. The constant drive in customer satisfaction is the duty of all people within an organization. The appreciation of the employees in organizations takes place regardless of whether the link is direct or indirect. Many organizations consider the customer role as the prime. This happens through corporate training programs and improved communication techniques. Customer satisfaction by an organization requires maintenance of the customer contacts. Marketers enhance customer satisfaction through market survey and research to offer insights on the new services and products sought by the customers (Rao & Madhavi 2004, p. 38). Customers influence the decision by the marketing team towards decision making. Customers are crucial determinants of profits and revenues and ensure job security within an organization. Therefore, viability of an organization measured based on the potential of an organization to attract customers. Provision of excellent customer service is the paramount goal of an organization (Chung 2006, p. 10). Customer satisfaction and the client retention Customer retention ensures continued business relationship between the customer and the firm. On the other hand, customer satisfaction is the measure of the surpassing power of goods and services by an organization to customer expectation. Commendable customer satisfaction accompanies loyalty. The organization with high customer satisfaction pays little attention to the advertising from their competitors. Satisfaction influences repurchasing intention and ensures customer retention. Unsatisfied customers may continue their patronage based on fear of shifting to other alternatives. Fear is created by the unawareness of the other services elsewhere, especially when using the repurchase intention in measuring the customer satisfaction (Kelshall 2009, p.224). Relationship between organization profitability and customer satisfaction Many studies indicate the correlation between the customer satisfaction and the organization profitability. Happy employees communicate well with the customers. The customers continue with their patronage. The relationship develops leading to continuous loyalty. Invariably, the defection rate reduces and acquisition of new customers results. Good customer service is critical in enhancing customer perceived value. The overall assessment of the customer on the product utility improves the customer loyalty. The customer perceived values influence the cost and the tastes of the customers. The interaction efficiency with the staff influences the perceived value ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Customer Service Software and how it provides tools used in enhancing Essay”, n.d.)
Customer Service Software and how it provides tools used in enhancing Essay. Retrieved from https://studentshare.org/business/1401931-customer-service-excellence
(Customer Service Software and How It Provides Tools Used in Enhancing Essay)
Customer Service Software and How It Provides Tools Used in Enhancing Essay. https://studentshare.org/business/1401931-customer-service-excellence.
“Customer Service Software and How It Provides Tools Used in Enhancing Essay”, n.d. https://studentshare.org/business/1401931-customer-service-excellence.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
Customer service
Customers can be demanding and the customer service professional has to cope and perform to be able to respond to the customer needs. For this reason, customer service professional has to undergo perpetual training not only to equip them with new skills but also to refresh them with the skills necessary to perform their job.
3 Pages(750 words)Essay
Customer Service
As the paper declares organizations in both the private and public sector have been affected by various economic hardships and competition whereby organizations have to fight for the attention of the customers. Government agencies are now required to account for and minimize expenditure and upgrade services delivered to the citizens. 
7 Pages(1500 words)Research Paper
Customer service
To achieve such excellence they have climbed the ladder gradually and with much care taking all aspects into account. McDonalds has never compromised on quality, customer satisfaction and employee loyalty and comfort. McDonalds is one of the world's ruling entrepreneurial success stories and have reached about 30,000 locations, in more than 120 countries around the globe and serves billions of customers each day.
8 Pages(2000 words)Essay
Social Media Customer Service Tools
The paper finds out that social media use in customer service has more benefits as compared to the bottlenecks. According to the report most corporate management systems normally integrate customer care service within their respective public relations departments. Customer service is undeniably one of the most essential entities in an organization more so if the company is in the business of supplying consumers with products and services.
12 Pages(3000 words)Essay
Email follow-ups: This type of assessment is very effective if catered properly and if the customer replies promptly. More often than not, the emails tend to end up in spam where they would be deleted without the customer
4 Pages(1000 words)Essay
Customer Service
Expectations about the performance or output of the process may not necessarily be expressed out rightly but one ought to know as this can affect how one’s performance is viewed (Hill, Roche and Allen, 2007: p 186). There are those
1 Pages(250 words)Essay
Emirates Customer service management
Through the 70 countries it serves, Emirates has managed to provide the customers with a unique travel experience while generating impressive profits. The customer relationship management in
2 Pages(500 words)Essay
Customer Service
It has retail websites in North America, Europe and Asia. Jeff Bezos (founder of amazon.com Inc.) goal was to have the world’s most customer-centric company. Being able to be called king of internet commerce is an achievement towards his goal as he runs a global powerhouse
1 Pages(250 words)Essay
Customer service
Flaming Waters Company is happy to join the league of leading wine-making firms in the UK and beyond. The company is starting a new and exhilarating phase for its small wine and whisky brands that will bring new opportunities and possibilities. The
8 Pages(2000 words)Essay
Customer Service
Given the importance of customer service to an organization, it should be constantly under review to ensure that proper improvements are made depending on the business environment and dynamics. The organization
3 Pages(750 words)Essay
Let us find you another Essay on topic Customer Service Software and how it provides tools used in enhancing customer service for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us