How does Brand Loyalty Influence Customer Behavior? Executive summary The rise in living standards, ease of accessibility to finance coupled with a wide variety to choose from has made consumer durable market to grow with a rapid rate. Many players are getting into the market…
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People nowadays want to imitate in regards to dressing, language, and politics among other lifestyle aspects. The increasing population is bombarded with information about maintaining a youthful look, making women seek for cosmetics that suit them. With this knowledge in mind, beauty manufacturing product companies make every effort to brand them to capture the booming market. Companies are competing on the basis of firm grasp of the local and international market, their well acknowledged brands and hold over wide distribution network. The penetration level of consumer products remains high. This research is scoped down to understand the relationship between consumer behavior and brand loyalty, factors affecting consumer decision making, the role of brand loyalty in consumer durables and the position of the individual consumer in the segment. The path forward will be to study the secondary data for industry overview, collect primary data for more insight and derive conclusions based on primary and secondary data. The research findings will be addressed based on the theories of consumer buying behavior and brand loyalty. Introduction Organizations must engage in making strategic decisions that are capable of improving the firms’ image so that they can have an advantage over competitors. To be specific, these image enhancing strategies ensure that the organization increase the loyalty of the current customers. In addition, the image enhancing strategies should help in the attraction of new customers to the organization. Strategic decisions that can bring enhanced image to the organization have included the selection of target markets, and modification of products to suit the demands of the customers. Other strategic decisions on prices, location of products and services, promotional efforts, and operating policies help in improving the organizations’ image. The implementation of these strategies ensures that there is a solid background for effective image in the organization. An organization’s image ensures that if there is something about it that is not known, the knowledge the customers have on the organization fills the void. The main concern of this research is to determine whether the perception about the brand image affects customer behavior. Research objectives The interest of the research is to determine if brand loyalty influences consumer behavior. This study would be of value to those organizations concerned about the society and those concerned with the attaining off the highest possible profit. Further, the study aims to find if consumers have positive attitudes for those organizations that improve their brand loyalty and social responsibility. Specific research objectives include: 1. To find the relationship between consumer behavior and brand loyalty. 2. To find out whether consumer behavior leads to change in the brand image quality, for instance, product quality or service quality. 3. The influence of customer satisfaction on the brand’s image Research questions 1. Does consumer behavior affect brand image? 2. Does consumer behavior lead to change in the brand image quality? 3. Does customer satisfaction affect brand image? Literature review The main focus of this study is to measure the attitudes of customers in relation to brand loyalty and to ascertain its influence of this attitude on brand loyalty. Study of attitudes enables organization managers to answer questions as to why a consumer purchased one product over
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This research paper focuses on the ways and means of sustaining customer loyalty of the brands. This study evaluates the different components and elements that work to build the customer loyalty. It addresses the research question of what exactly is it that results in the loyalty on the part of the customers.
The assignment presents a thorough analysis of Ducati customer perception and brand loyalty. It needs to be mentioned that perception is not only hard to define but difficult to understand as it is concerned with people emotions, understanding and beliefs that change every moment because of different internal and external factors.
addresses, email address, telephone number etc. In return the customer is given a plastic card that is scanned into the system at every purchase of goods or services; and points are awarded to the card, which are later turned into vouchers. This helps the retailer to build an individual customers purchasing habits profile; as all the information is entered into the database, i.e.
Perception is not only hard to define but also to understand especially when it comes to customers. In the competitive business environment, a customer perceives products and their utilities based on pre conceived notions, ideas and references of opinion leaders and reference groups and through experiencing the overall utilities
The paper has reviewed a number of journal articles in order to offer insights about the impact of customer brand identification on the process of developing customer loyalty and brand promotion. In this context, it has been found that a sound customer brand identification process helps a company to develop a larger base of loyal customers.
Customer loyalty deals with the behavior, attitudes and perceptions of customers. Customers are considered to be an asset for any business as they can provide good ratings, testimonials and evaluations to different products and services, which are available in the market (Reinchheld, 2006, 56).
Customer Brand Acceptance (CBA), Customer Brand Buying (CBB) and Customer Brand Commitment (CBC) have become more of notions than of strengthened research outputs. Two dimensional concept of brand loyalty has been studied2 along with a number of other frameworks and methodologies3,4.
Advertising is the non-personal communication of information usually paid for and usually persuasive in nature about products, services or ideas by identified sponsors through the various media.This is all the art of selling and it comes under the heading of marketing.
Without these answers this dissertation would not have been possible. I would also like to thank the UK Tesco Aldershot
The intention of this research was to investigate the effectiveness of customer loyalty schemes/programmes. The study was based