Nobody downloaded yet

A Comparative Analysis of Dell's and HP's products and services from the Perspective of the Firm and Customer - Essay Example

Comments (1) Cite this document
Summary
The use of quite known quality models,such as the Kaizen Gemba model, the quality awards given,or the Garvin criteria on quality,would help to identify the potentials of an organization to perform high in terms of the quality of its products and services. …
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER92.8% of users find it useful
A Comparative Analysis of Dells and HPs products and services from the Perspective of the Firm and Customer
Read TextPreview

Extract of sample "A Comparative Analysis of Dell's and HP's products and services from the Perspective of the Firm and Customer"

Download file to see previous pages These models have been employed in this paper for checking the status of two popular firms, HP and Dell, in terms of the quality of their products and services. HP is more focused on quality while Dell seems to emphasize on the market performance of their products. However, both firms have made important initiatives to ensure the high quality of their products and services. The effectiveness of their efforts are presented and analysed below using appropriate literature. Table of contents Executive Summary 2 Table of contents 3 1. Introduction 4 2. HP and Dell 7 2a. Analysis of HP’s products and services from the perspective of the firm and customer 7 2b. Analysis of Dell’s products and services from the perspective of the firm and customer 10 2c. Comparative analysis of HP and Dell in regard to their products and services 12 3. Conclusions 15 4. Recommendations 17 References 18 Appendix 19 1. Introduction The development of organizations in the international market is usually promoted through specific strategies. Competition seems to be of key importance for strategy makers in most firms. Moreover, it has been proved that competing rivals can be a challenging effort, especially during periods of economic instability. On the other hand, firms that are already well established in the global market are more efficient in developing competitive advantage. The potential role of a specific framework, of Total Quality Management (TQM), in the growth of business activities is reviewed in this paper. The products and services of two, well-known, organizations, Hewlett-Packard and Dell, have been reviewed in order to check whether TQM can help modern firms to improve their market position and increase their customer base. The above firms have been chosen on the basis of the following criteria: a) their activation in the same industry, b) their presence in the global market and c) their efforts in regard to the promotion of TQM, as analytically explained in section 2 of this study. It should be noted that the involvement of TQM in the design of these firm’s products/ services is reviewed from two different perspectives: the perspective of the firm and the perspective of the customer. Quality is an element of organizational success. Indeed, firms with products/ services of high quality are expected to compete effectively their rivals even in adverse market conditions. Quality, as an element of organizational environment, has appeared after the end of WWII and has been related to ‘the ideas of Edwards Deming’ (Daft and Marcic 2010, p.33). In practice, quality became part of organizational activities due to the initiatives of Japanese firms that first emphasized on the need for ‘the involvement of employees in identifying quality problems across the organization’ (Daft and Marcic 2010, p.33). Different approaches have been used for the promotion of quality in organizations of different structure and culture. One of the most known systems for ensuring quality is the just-in-time system (see Figure 1, Appendix), which was first developed by Toyota. The specific system focuses on the elimination, as possible, of waste, emphasizing on the production only of those products that are necessary and of the amount and quality set by the customer (Ho 1999). It should be noted that the promotion of quality in the organizational environment had appeared quite early, many decades before the introduction of the just-in-time system in Toyota. In fact, it was about 1924 that the first statistical tool for quality control appeared ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“A Comparative Analysis of Dell's and HP's products and services from Essay”, n.d.)
Retrieved from https://studentshare.org/business/1396492-a-comparative-analysis-of-dell-s-and-hp-s-products
(A Comparative Analysis of Dell's and HP'S Products and Services from Essay)
https://studentshare.org/business/1396492-a-comparative-analysis-of-dell-s-and-hp-s-products.
“A Comparative Analysis of Dell's and HP'S Products and Services from Essay”, n.d. https://studentshare.org/business/1396492-a-comparative-analysis-of-dell-s-and-hp-s-products.
  • Cited: 0 times
Comments (1)
Click to create a comment or rate a document
ru
ruben91 added comment 10 months ago
Student rated this paper as
Nice paper! Used it to complete an assignment for a business course. It was easy as ABC, for the first time in my life.

CHECK THESE SAMPLES OF A Comparative Analysis of Dell's and HP's products and services from the Perspective of the Firm and Customer

Principal Perspective from Coaching Teachers lessons

...? THE ROLE OF PRINCIPALS AND THEIR ASSOCIATION WITH INSTRUCTIONAL COACHING: WHAT ARE THEIR PERCEPTIONS? by Presented to University Date 1. Executive summary This paper is an inquiry into the role of leadership within schools and how the role of principal has changed over time. The aim is to determine what principal’s understand about the role of a coach and how they perceive their role as leader in association with the notion of instructional coaching, and to determine their perceptions of the instructional coach. Research shows that there is a lack of any thorough research as to the effectiveness of instructional coaching in relation to improved student outcomes but from the perspectives of principals within the limited...
18 Pages(4500 words)Thesis

New Right and 1970's - 1990's

...New Right and 1970's - 1990's Introduction The New Rights period started around the 1970’s in America with the election of Ronald Regan as the county’s president (Nelson 7). Other leading countries in the world adapted the New Rights between 1970’s and 1980’s. These countries were; Australia, Chile, France, Germany, Netherlands, New Zealand, Poland, Romania, South Korea and the United Kingdom. Many reasons contributed to this change in world politics. Economic problems became serious political problems in American politics with massive government programs of the 1960s and the economic problems in the 1970s. Social issues came to the forefront of voters'...
5 Pages(1250 words)Essay

S

...;” and those involving direct foreign management or ‘exported management’ such as: “sole direct foreign investment, joint ventures, and international services” (Ibid, pp. 19-27). Recent global developments have provided added venues for international business to enter foreign markets like the cross-border mergers and acquisition which since mid-1980s have been more utilised by MNEs in entering foreign markets (see illustration below) compared with FDI which was popularly used in 1950s-1960’s. (‘International Labour Organization’ n.d.) Moreover, MNE operation today is characterised by intra-firm trade which role is considered critical because it may help MNEs in...
12 Pages(3000 words)Essay

Principal Perspective from Coaching Teachers lessons

...THE ROLE OF PRINCIPALS AND THEIR ASSOCIATION WITH INSTRUCTIONAL COACHING: WHAT ARE THEIR PERCEPTIONS? by Presented to Date 1. Executive summary This paper is an inquiry into the role of leadership within schools and how the role of principal has changed over time. The aim is to determine what principal’s understand about the role of a coach and how they perceive their role as leader in association with the notion of instructional coaching, and to determine their perceptions of the instructional coach. Research shows that there is a lack of any thorough research as to the effectiveness of instructional coaching in relation to improved student outcomes but from the perspectives of principals within the limited research...
18 Pages(4500 words)Thesis

Mona Lisa`s Portrait Analysis

... this portrait a cult status that is hard to be matched and compared with others portraits having great impact and influence on millions across the world. Art Form of the Portrait The portrait of Mona Lisa can be considered as a representational from of art representing a woman named for Lisa Del Giacondo, a member of Gherardini family of Florence and Tuscany with abstract landscapes adding beauty to the whole portrait. However, there have been mixed opinions over the validity if this statement but going by the past writings and research, it can be considered as a representational form of work. The close balance between the abstract landscapes and representation of a known identity defines the purity and lucidity of the portrait... is often...
3 Pages(750 words)Essay

Financial Analysis of M&S

...Marks & Spencer- Financial Report Introduction: Marks & Spenser is one of the top UK’s international retail stores that deal in clothing, home products and food. M&S has over 21 million people visiting their stores every week. They are the leading sellers of women wear and lingerie in UK with 700 stores operative in UK. M&S is an expanding business internationally and has started its operations in many countries of the world with around 390 stores in Europe, Middle East and Asia. Additionally they employ over 78,000 people all over the world. (MARKSANDSPENCER. 2012) Financial Analysis of M&S: Despite of global recession the company has managed to...
5 Pages(1500 words)Essay

Revenue Budget(s)s

... license as compared to the old driver’s license. b) If the new licenses are not implemented during the coming year then there would be an annual surplus that is more than what is currently expected. This is because of the reduction in costs related to the new system. Part 5 I think implementing the new system in a piecemeal basis would be more beneficial. This is because if a pilot program is used initially then the organization would be able to identify the necessary changes to undergo in order to improve the system.... 2 The changes in the surplus and deficit are attributed to the change in license system from an old style to a newer system. Part 3 If the number of vehicles failing inspection would increase then this would increase the...
1 Pages(250 words)Case Study

Nutri Advanced children's products/ packaging

...maldigestion, short bowel syndrome, and allergic reaction to particular food (McCarthy, Jarrett & Crawley, 2001, p.903). Nutri advanced is a UK-based food supplement store. It provides a wide range of herbal, and natural food supplements crucial to human health. It has a team of dedicated and outstanding nutritionist who provide excellent customer services to their clients. Nutri works in collaboration with top food Nutrition Companies in developing a comprehensive range of products to meet the needs of medical practitioners. The store has put forth a number of measures to ensure they provide high standard products. Nutri advanced has a broad array of supplement that...
4 Pages(1000 words)Research Paper

Dell's Value Chain

...or handful products. Because it is within its policy to send these products directly to the buyers, the company bears a high cost in circumstances where economies of scale are impossible. More specifically, there has been an average of 2-3% in terms of transportation costs (Lee, 2000). However, the overall cost has been found to be relatively small. Dell was able to be the first company to make $1 million through an online platform. Additionally, delivering goods to consumers poses logistic challenges. Being an international firm, Dell ability to respond to its customers across uniformly is limited. The quality of...
5 Pages(1250 words)Essay

S&S Air Company

...S&S AIR COMPANY Internal growth rate= (Return on Asset x Retention ratio Return on Asset x Retention ratio) Return on Asset= 2,029,766/19,986,170=0.10 Retention ratio= 1-dividend pay-out; Dividend pay-out= 610,000/2,029,766=0.3 1-0.3=0.7 IGR= (0.1 X 0.3)/1-(0.1 X 0.3) 0.03/0.97=0.031 3.1% Sustainable Growth Rate= (Net income/ Shareholder’s equity) x (1-retention ratio) (2,029,766/11,435,815) x (1-0.7) 0.18 x 0.3=0.053 5.3% Internal growth rate: This percentage of (5.3%) is the maximum growth S&S Company can grow with external financial aid. Sustainable Growth rate: Refers to the growth rate a S&S Air company can grow...
1 Pages(250 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic A Comparative Analysis of Dell's and HP's products and services from the Perspective of the Firm and Customer for FREE!

Contact Us