We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

A Comparative Analysis of Dell's and HP's products and services from the Perspective of the Firm and Customer - Essay Example

Comments (0) Cite this document
The use of quite known quality models,such as the Kaizen Gemba model, the quality awards given,or the Garvin criteria on quality,would help to identify the potentials of an organization to perform high in terms of the quality of its products and services. …
Download full paper
A Comparative Analysis of Dells and HPs products and services from the Perspective of the Firm and Customer
Read TextPreview

Extract of sample
A Comparative Analysis of Dell's and HP's products and services from the Perspective of the Firm and Customer

Download file to see previous pages... These models have been employed in this paper for checking the status of two popular firms, HP and Dell, in terms of the quality of their products and services. HP is more focused on quality while Dell seems to emphasize on the market performance of their products. However, both firms have made important initiatives to ensure the high quality of their products and services. The effectiveness of their efforts are presented and analysed below using appropriate literature. Table of contents Executive Summary 2 Table of contents 3 1. Introduction 4 2. HP and Dell 7 2a. Analysis of HP’s products and services from the perspective of the firm and customer 7 2b. Analysis of Dell’s products and services from the perspective of the firm and customer 10 2c. Comparative analysis of HP and Dell in regard to their products and services 12 3. Conclusions 15 4. Recommendations 17 References 18 Appendix 19 1. Introduction The development of organizations in the international market is usually promoted through specific strategies. Competition seems to be of key importance for strategy makers in most firms. Moreover, it has been proved that competing rivals can be a challenging effort, especially during periods of economic instability. On the other hand, firms that are already well established in the global market are more efficient in developing competitive advantage. The potential role of a specific framework, of Total Quality Management (TQM), in the growth of business activities is reviewed in this paper. The products and services of two, well-known, organizations, Hewlett-Packard and Dell, have been reviewed in order to check whether TQM can help modern firms to improve their market position and increase their customer base. The above firms have been chosen on the basis of the following criteria: a) their activation in the same industry, b) their presence in the global market and c) their efforts in regard to the promotion of TQM, as analytically explained in section 2 of this study. It should be noted that the involvement of TQM in the design of these firm’s products/ services is reviewed from two different perspectives: the perspective of the firm and the perspective of the customer. Quality is an element of organizational success. Indeed, firms with products/ services of high quality are expected to compete effectively their rivals even in adverse market conditions. Quality, as an element of organizational environment, has appeared after the end of WWII and has been related to ‘the ideas of Edwards Deming’ (Daft and Marcic 2010, p.33). In practice, quality became part of organizational activities due to the initiatives of Japanese firms that first emphasized on the need for ‘the involvement of employees in identifying quality problems across the organization’ (Daft and Marcic 2010, p.33). Different approaches have been used for the promotion of quality in organizations of different structure and culture. One of the most known systems for ensuring quality is the just-in-time system (see Figure 1, Appendix), which was first developed by Toyota. The specific system focuses on the elimination, as possible, of waste, emphasizing on the production only of those products that are necessary and of the amount and quality set by the customer (Ho 1999). It should be noted that the promotion of quality in the organizational environment had appeared quite early, many decades before the introduction of the just-in-time system in Toyota. In fact, it was about 1924 that the first statistical tool for quality control appeared ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“A Comparative Analysis of Dell's and HP's products and services from Essay”, n.d.)
Retrieved from https://studentshare.org/business/1396492-a-comparative-analysis-of-dell-s-and-hp-s-products
(A Comparative Analysis of Dell's and HP'S Products and Services from Essay)
“A Comparative Analysis of Dell's and HP'S Products and Services from Essay”, n.d. https://studentshare.org/business/1396492-a-comparative-analysis-of-dell-s-and-hp-s-products.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
Politics in Comparative Perspective
The presidential, parliamentary and hybrid systems are existing political systems implemented by various countries in the world. The stability of the constitution helps in stabilizing the political systems. Supranationalization, dispersal of power and decentralization are key aspects of multi-level governance.
20 Pages(5000 words)Essay
Did Oracle's purchase of Sun Microsystems increase HP's and Dell's interest in 3Par (company). Explain
The company has reached this level by aggressive acquisitions. The acquisition of Sun was aimed at placing Oracle in the storage, processor and server domains. This was thought to equip the company with complete tools to provide end to end solutions to the customers at minimum cost.
2 Pages(500 words)Essay
Managing Products and Services
Situated along the banks of the Thames River, the Savoy hotel is currently managed by the famous ‘Fairmont Hotels & Resorts’ group of Canada (Allsop, 2009). The hotel was closed for renovation in 2007 for an estimated duration of 15 months and a budget of ?
12 Pages(3000 words)Essay
The Customer Service Perspective
Balance scorecard is a strategic planning tool which allows firms to apply management by objectives. Besides, it helps organizations to improve the communication channels between various departments and evaluate the performance of the levels of the organizations against the long-term strategic goals.
3 Pages(750 words)Essay
Products and Services
A turbo charger enhances the engine’s horsepower. It increases the power of output of an engine while surviving extreme conditions Turbo chargers are designed for 4, 3, and 2 cylinder engines with about 100 kilowatt power (Karim, Nice.n.d.) Target market At present, there are many manufacturers of turbo chargers in the world.
3 Pages(750 words)Essay
Customer services
Customer service as defined by economists is the organizations ability to give their clients what they desire and require. Customer service in this sense, cover all aspects that do not directly interact with clients in any way, (Zemke and Woods, 1999, p.13).
4 Pages(1000 words)Essay
The company has several rivals in the market that manufacture same products and have massive resources, great brand names and very wide distribution network compared to the Cloon Kleens.’ The company is therefore striving to gain market positioning and competitive advantage in the industry.
4 Pages(1000 words)Essay
Managing Products and Services
In recent years the service industry has flourished dramatically. With the rise in purchasing power and leisure time of consumers and growth in complex products; the trend towards service industry has boosted. Today, a variety of service industries are found in the world e.g.
9 Pages(2250 words)Assignment
Competitive Analysis & Marketing Strategy for Dells Computer
This is in comparison with its competitor, Hewlett-Packard, which had approximately 15% of the world’s personal computer market share. In the last period of the
2 Pages(500 words)Essay
Financial Services and Products
Financial institutions are keen to invest with poor entrepreneurs to help them boost their economic standing. It is a term commonly known as microfinance. As times change, these institutions are willing to ensure their investments grow.
1 Pages(250 words)Essay
Let us find you another Essay on topic A Comparative Analysis of Dell's and HP's products and services from the Perspective of the Firm and Customer for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us