Organizations are reflections of the present social, economic and political landscape of a country. For example, a country with many international companies and businesses could be perceived as economically progressing organizations that employ highly technical and skilled employees. …
Download file to see previous pages...
This indicates that the country is highly literate and privatizations of government owned corporations indicate a liberalization of government economic and trade policies. However, not all organizations keep up with the social, economic and political changes in the country, there are those who remain traditional and resist change. Change is inevitable if the organization wants to pursue progress and growth. Change in the organizational structure, management and use of technology indicates that the organization is moving towards better measures of effectiveness and industry standing. “Change will not disappear nor dissipate. Technology, civilizations and creative thoughts will maintain their ever-accelerating dive onwards” (Paton & McCalman 2008, p. 5). As with any process and change, this is often met with negativity and apprehension. Even if the change is for the greater good of the company, there will always be anxiety and tension that is caused by the process of change. The study is talks about the extent to which change management process are taken by the company Omantel. It is the first Oman based Telecommunication Company and also pioneer of complete solutions for communications in the Sultanate of Oman. The Omantel is established in 1987 and the target customer of the company includes government, residential and corporate. The company provides complete solution for all the communication related problems. Organizational change is brought about by a number of factors; this could be from mergers and acquisitions, a government take-over or the privatization of the organization. The anxiety provoking aspect in any organizational change is not actually the transformation of the organization or the change in management but the fact that the employees have to leave their old ways of doing things; it is the learning of new tasks, new protocols and new operating procedures that threaten employees to face the organizational change. By definition, change means discarding the old and embracing the new, the new may not always be accepted and appreciated by the employees. “Two underlying beliefs and their associated assumptions about how change occurs have shaped much of the development of organizational change models. First is the belief that organizational change can be planned and managed through an understanding of its sequential steps. The second belief which has largely evolved due to the criticisms of planned change has been the belief that change is an organic process which cannot be managed” (Turner et al. 2009, p. 27). But some form of anxiety and apprehension are actually natural reaction to any change, and it is welcomed by the agents of change as an opportunity to make the employees become aware of what is happening in the organization. It is the time when questions can be answered, when fears and doubts can be placated and when employees are engaged as advocates of the change process as they now have the knowledge and information that they can share to other employees who may have the same concerns. Change Management in organization is all about the actions necessary for an organization to recognize, organize, execute and take full advantage of considerable change. The ultimate aims of Change Management organizations are: The successful plan, execution, measurement and preservation of a change initiative of the organizations and improvement of their on-going ability for managing change. Here the study is talks to evaluate change management in Telecommunications sector Omantel in Sultanate of Oman. “The Sultanate of Oman is among the Region’s most progressive countries in the telecom sector in terms of
...Download file to see next pagesRead More
Cite this document
(“Change Management in Telecommunications Sector Omantel in Sultanate of Essay”, n.d.)
Retrieved from https://studentshare.org/business/1395475-evaluate-change-management-in-telecommunications
(Change Management in Telecommunications Sector Omantel in Sultanate of Essay)
“Change Management in Telecommunications Sector Omantel in Sultanate of Essay”, n.d. https://studentshare.org/business/1395475-evaluate-change-management-in-telecommunications.
2.6 Changes in Omantel 21 2.7 Privatization of Omantel 21 References 23 List of Figures Figure 1. Omantel’s Values 17 Evaluate Change Management in Telecommunications Sector Omantel in Sultanate of Oman. CHAPTER 1 INTRODUCTION 1.1 Introduction: Organizations are reflections of the present social, economic and political landscape of a country.
A Questionnaire on information about Human Resource Management Strategy at Omantel Company has also been included. Some of the challenges that the company faces include the existence of the vertical management structure leading to unidirectional decision making.
Therefore, leaders of successful businesses face the challenge of developing company culture that comprehends, clinches on and implements this notion. David (1994) confirmed that customer care service cannot always agree to a request from a customer since there are instances where customer care agents may find it necessary; for instance, when requests from a customer contravene the law.
and another 361 stores that exist in more than forty dispensations globally (M&S). It has its specialty in the retailing of attire and food products. M&S is a chief retailer whose founders are Spencer Thomas and Marks Michael. This retailer prides in its specialty as a provider of women’s attire and lingerie, and high quality food retailer.
In compliance with its agreement with the WTO pertaining to the liberalization of the telecom sector, the Government of Oman has opened up Oman Telecommunication.30% stake in the company was sold at the Omani Stock Market in June/July2005, with 9%sold to specific pension and charitable funds.
In this paper, the highly cultural and traditional government systems of the Sultanate of Oman shall be tested and examined as to how they are directly affected by globalization. The understanding of the situations dealt with by the said country is indeed a matter of great concern and focus to be studied within this research.