The study targeted to accomplish a comprehensive understanding of organizational crisis management as well as the implication of the development of crisis management plans and communication strategies in order to tackle potential crisis…
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The study discusses the crisis that had engulfed Apple Inc. owing to the departure of Steve Jobs. The study conferred on the response initiatives and strategies employed by Apple Inc while managing the organizational crisis. The study also discusses the public relation and crisis communication strategy adopted by the management of Apple while responding to the crisis. The study focuses on the development of the crisis management policies of Apple Inc. The study conclusively provided recommendations to improve the crisis management and crisis communication strategies of Apple Inc. Table of Contents 1 3 Overview 4 Crisis Management 4 Identification of Potential Crisis and the Crisis Management Plan 5 Cases of Organizational Crisis Management 6 Company Background 7 Crisis Management in Apple 8 Identification and Response of Crisis 8 Public Relation & Crisis Management Plan 9 Recommendations and Conclusion 10 Works Cited 11 Overview The management of a crisis in an organization entails deterrence, planning, examination, assessment and maintenance to lessen the negative outcomes of the crisis. The procedure employed by an organization determines the consequences for those impacted by the crisis, counting customers and society, in addition to the employees and the organization as a whole (American Institute of Chemical Engineers, “Corporate Crisis Management”). ...
rporate Crisis Management”). The study comprises of a comprehensive assessment of organizational crisis management, identification of potential crisis in an organization and the significance of the development of crisis management plans in order to tackle further crisis. This study focuses on the development of the crisis management policies of Apple Inc. The study accentuates on the crisis that had engulfed Apple Inc. due to the departure of Steve Jobs. The study discusses how fast Apple reacted to their latest crisis and how did the company intervene to lessen the damage. The study also discusses the public relation strategy implemented by Apple while responding to the crisis. The study finally offers recommendations for the crisis management and crisis communication policies of Apple Inc. Crisis Management Researchers have described an organizational crisis as a significant unexpected incidence (King, “Crisis Management & Team Effectiveness: A Closer Examination”) with a possible negative result (Schrivastava, “Crisis Theory/Practice: Towards a Sustainable Future”) that challenges the endurance of the business organization (Fearn-Banks, K., “Crisis Communication: A Casebook Approach”; Fink, S., “Crisis Management: Planning for the Inevitable”) by effecting the domestic or external configuration (Pearson & Clair, “Crisis Theory/Practice: Towards a Sustainable Future”, Loosemore & Teo, “Crisis Preparedness of Construction Companies”), or by impacting the legality of the business. Several authors have attenuated that a crisis is not a daily occurrence, but an unforeseen and unanticipated, low possibility incidence that requires or necessitates quick and effective decisions (Platz & Madsen, “Crisis Management in IT Projects”; Pearson &
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“Crisis Management Research Paper Example | Topics and Well Written Essays - 1250 Words”, n.d. https://studentshare.org/business/1392848-crisis-management.
The conclusion from this study states that crisis management is continual improvement process that ensures businesses readiness in handling unforeseen detriment events or incidences. Through strategic planning and implementation of crisis management plans, it is possible to enhance stability and continuity of an enterprise.
Organizations have various mechanisms at their disposal to communicate in times of crisis. Coombs has developed a comprehensive model that organizations employ during crisis management. Organization crisis is defined as an event which is serious enough to be involve government or media attention and that puts the company’s existence in jeopardy, throttling its positive image in the public and putting at stake the long term sustainability of its stakeholders.
Importance of Crisis Management Plan in Organizations. It is important for all organizations to have some forms of crisis management to avoid considerable damage to the organization when there is an event that needs fast and effective action. In fact, all businesses face the situation at one time or another, though the nature of crisis will vary from organization to organization.
This may come in any form and can devastate the present circumstances and can lead to difficult situations. Such occurrences are often termed as crisis. It is therefore defined as a major, unpredictable and upsetting event that intimidates to harm. Even though crisis is an unpredictable form of event, but it is not unanticipated.
One of these conditions indicates to a situation where the operations of an organization are disrupted challenging the assumptions made by managers and employees. The other condition indicates to a situation where which presents a serious threat for the survival of the organization1.
e management at the top, allocating the resources and making vital decisions required to provide a solution for the situation, and the public relations individuals, ensure that the stakeholders and the public are informed initially and kept informed until the incident has been
Also, it is alleged that Aaron Hernandez was involved in the killing of two others; Daniel De Abreu and Safiro Furtado. All these offenses have rendered Aaron Hernandez to incarceration devoid of bail (NBC Sports, 2014).
However, when face crisis, companies still feel perplexed regarding selection of proper mechanism to handle the crisis situation or develop crisis planning (Boin and McConnell 50-59). This study will shed light on crisis
There are three major elements that constitute a crisis, these three are, element of surprise, threat to an organization, a short period of time to make a decision. Blyth (2009) explains that crisis refers to a process whereby it is difficult
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