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Hospitality Company - Research Paper Example

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The paper "Hospitality Company" describes American Airlines is one of the leading airline companies in the country. The country that prides in the delivery of high-quality services seeks to become the market leader. I found the company's phone number, from its website and called the customer care desk with the view…
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Hospitality Company
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Hospitality Company

Download file to see previous pages... The company’s values include customer satisfaction. In order to achieve this, the company promises to offer a wide array of services and tailor others whenever possible in order to enhance customer satisfaction. The company takes customer’s suggestions seriously and has a functional customer service department to deal with the complaints and suggestions from the customers. This way, it interacts with its customers thereby ensuring that it keeps abreast with the prevailing trends in the market thereby beating its competition. My call portrayed the seriousness with which the company responds to every call. As stated earlier, the line did not keep me waiting. The phone rang for about three seconds before the attendant respondent. Given the large number of customers the company serves on a daily basis, it was right to assume that the company has an efficient customer service. The woman observed all the etiquette beginning with a salutation and according to the time to speak to her. As irrelevant as my call could have sounded, she did not express any disgust. Instead, she responded and tried to explain the company’s vision the best way she could. She did not refer to any literature yet her explanation represented all the vital points in the company’s vision as presented on the website and other marketing literature materials. The attendant did not rush me at any time. Instead, she answered my questions and proceeded to ask if I had any other. This proved the company’s commitment to customer satisfaction. ...Download file to see next pagesRead More
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