Experience on Two Hotel Reservation Systems - Essay Example

Experience with the reservation representatives at the Grand Del Mar Resort was appealing. After calling a toll-free telephone number, 877-624-0056, the representative was quick to answer the call and introduce herself before asking whom I was and what I needed to know from the hotel. In response to questions, the representative proceeded to explain the different types of available accommodations, the associated features, and the pricing. Since I was enquiring for a reservation for the following month, the agent also tried to persuade me by informing me of that I could book for two nights and receive an additional night for free.

The Lost Valley Ranch I had a different experience with the reservation representative at the Lost Valley Ranch. After contacting the reservation agent through 303-647-2311, not a toll-free number, the phone was not answered immediately like in the case of the Grand Del Mar Resort. In addition, the agent did not mention her name to me but only chose to tell me that I called the right place and proceeded to ask me what I needed to know. In her response to my queries, the representative was quick to inform me of the different types of rooms available and their pricing without mentioning their differences.

Further, the representative did not bother to tell me of any promotions until I enquired from her. By evaluating the response provided by the reservation representatives from the two hotels, it is evident that the central reservation department in the Grand Del Mar Resort is more customer-oriented. Reservation representatives from the hotel are more friendly and willing to disclose relevant information to potential customers. Moreover, the existence of a toll-free telephone number for the reservation system makes the Grand Del Mar Resort be more customer-oriented.