We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

The Effects of TQM on Performance of a Car Dealer: An Empirical Investigation - Dissertation Example

Comments (0) Cite this document
Abstract Total quality management (TQM) has been extolled as a key route to business success. In Hong Kong, 70% of the motor authorised dealers have TQM implemented in their companies whereas the rest 30% have only limited quality measure in their daily operations…
Download full paper
The Effects of TQM on Performance of a Car Dealer: An Empirical Investigation
Read TextPreview

Extract of sample
The Effects of TQM on Performance of a Car Dealer: An Empirical Investigation

Download file to see previous pages... This paper aims to find out the effects on the performance of the Service Department of a motor dealer after TQM has adopted and discuss if it is worth to implement for the motor service industry. The outcomes of the study indicate that Employee Satisfaction overall is acceptable two years after TQM has been implemented. However, in terms of the financial and operational indicators measured in the study, only the fix-it-right-the-first-time rate has garnered positive outcomes. Sales turnover and retention rate have both declined from 2007 to 2009. Chapter 1 Introduction 1.1 Background of the Study Due to the increase of global competition over the past decades, the quality of goods and services has become top priority for businesses all over the world. As asserted by Eugenia (2010), the quality of commodities is highly influenced by the customers, thus making customers the primary factor for creating competition among companies. Moreover, due to the experience and perception of customers, organizations are encouraged to improve on the quality of their goods and services. To gain competition entails companies in identifying and addressing the needs and preferences of their customers. Indeed, customers have been considered as the starting point of a successful business instead of its end point (Reid and Sanders, 2007). Therefore, many studies have pointed out that there is a need to establish new managerial processes based on the total quality management (TQM) for companies to achieve long-term success and survival. Quality management remains to be one of the most fundamental components in every business as successful companies recognize how quality can be significantly influenced by customers and, in turn, can benefit the organization (Demirbag, Tatoglu, Tekinkus, and Zaim, 2006). Companies that overlook the quality of their goods and services can bring about dissatisfaction among their customers. Outcomes of such actions can further lead to the loss of customers and increased of opportunities for rival companies to address the market need and obtain benefits. Thus, emphasis on customers’ needs can help enhance quality and improve organizational performance based on quality factors, such as customer satisfaction or financial performance. As noted by researchers, to meet and exceed customer expectations by increasing the involvement of all organizational resources can be attained through a combined effort that is Total Quality Management (TQM). TQM is considered as a holistic approach that enhances quality and brings about continual improvement in companies. Viewed as a management philosophy, TQM is a fundamental tool for an organization’s survival within a competitive environment. The concept of TQM has also been long association with innovation, organizational culture, and competitive advantage (Irani, Beskese, and Love, 2004). Quality improvement can result to cost reduction and increased productivity; furthermore, organizations who are capable of providing excellent quality can improve market shares as well as profitability (Kumar, Choisne, Grosbois, and Kumar, 2009). Similarly, findings of Saizarbitoria (2005) indicated that high quality of products and services can lead to an increase in customer satisfaction, profitability, and market share. 1.2 Quality Management in After Sales Service As the quality of products and services has been widely considered as a strategic factor for attaining competitive advan ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“The Effects of TQM on Performance of a Car Dealer: An Empirical Dissertation”, n.d.)
Retrieved from https://studentshare.org/tourism/1423077-the-effects-of-tqm-on-performance-of-a-car-dealer
(The Effects of TQM on Performance of a Car Dealer: An Empirical Dissertation)
“The Effects of TQM on Performance of a Car Dealer: An Empirical Dissertation”, n.d. https://studentshare.org/tourism/1423077-the-effects-of-tqm-on-performance-of-a-car-dealer.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
The effect of price elasticity in the decision of consumers in Saudi Arabia to acquire Toyota SUVs
The questions below will be addressed in the succeeding discussions: How do consumers react to price increase and at what level of price change are consumers swayed at buying Toyota SUVs? When the price of a certain Toyota SUV model increases, do consumers decide to look into another Toyota SUV model or do they explore on other SUV models from different manufacturers available in the market?
27 Pages(6750 words)Dissertation
Investigation of the effect of the balanced scorecard on the performance of the for profit organisations
The paper investigates the effect of the balanced scorecard on the performance of the for profit organisations. Balanced scorecard is being used by several organisations in order to improve the overall output and performance. It is used as an important strategic tool which facilitates the organisation in the process of formulating and devising effective and efficient strategies.
36 Pages(9000 words)Dissertation
An investigation into the impact of training on the staff Performance in Saudi Arabian Airlines
Training and development of employees have direct implication on the productivity of the employees. The better trained the employees are the more efficient they become in their work. Planning the Training and development of the employees is a key function of management and has many aspects that must be taken into consideration.
8 Pages(2000 words)Dissertation
The Causes of Occupational Stress and Its Effects on Overall Performance within Oil and Gas Industry
This paper deals with stress management in an organisation. This paper intends to focus upon organisational stress. It contains the reasons and causes for stress in an individual followed by different models that can be used for stress management.
12 Pages(3000 words)Dissertation
The effects of Strategic marketing on Business performance
Porter’s Generic Strategies and Kotler’s marketing frameworks to develop strategies. It was also observed that many theories are supporting the factors of marketing resources i.e. the marketing assets and capabilities. But as this research progressed and analyses of the case studies were performed it became evident that these theories and researches which were performed and tried to make strategic marketing a very narrow subject by stressing on few elements determining its formulation.
56 Pages(14000 words)Dissertation
TQM Impact on Company Performance
Secondly, the effectiveness of TQM is evaluated based on measurement and metrics, which have to be appropriate and congruent with the processes and methods in order to proceed in the right direction. 
3 Pages(750 words)Research Paper
Duke Used Car Dealer
According to Growthink.ideas.capital.action (2005), the first vital module of a corporate strategy is the Executive Summary; this provides a succinct synopsis of the business plan and highlights the key points raised within. The Executive Summary has to converse to the probable investor the size and scope of the market opportunity, the venture's business and profitability model, and how the resources, skills or strategic positioning of the company's management team make it uniquely qualified to execute the plan.
3 Pages(750 words)Assignment
Research Investigation
Tourism has had a big influence to the economy, representing more than 40% of the GDP. It has become an important destination for local, regional and global tourists, making Dubai to rise to the tourism prominence as the top location for leisure, shopping, sporting events, international conferences and events carried out by the media.
20 Pages(5000 words)Dissertation
Corporate Governance in Gulf countries: The Effects on firms' performance
As shown, CEOs that doubled as chair of board per year was 0.503 with a standard deviation of 0.500. This suggests a low CEO duality per year in the sampled firms. Board sizes averaged 7.171 with a standard deviation of 1.89. The minimum number of board members per year was 3 and the maximum was 13.
4 Pages(1000 words)Dissertation
An Investigation into the Effects of the 2012 London Olympics
Olympics Games is a multi-sporting event, which is held after every four years. This event is sub-divided into two main sporting events i.e. winter sporting events and summer sporting events. Olympic Games have gradually developed to a tremendous extent. It has been discovered that the birth of Olympia took place in 776 BC.
13 Pages(3250 words)Dissertation
Let us find you another Dissertation on topic The Effects of TQM on Performance of a Car Dealer: An Empirical Investigation for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us