Diagnosis of Efficiency Needs: Honey & Jam Bakery Shop - Coursework Example

 Diagnosis of Efficiency Needs: Honey & Jam Bakery Shop Step 1a – Why Change? The business which has been proposed in this paper is Honey & Jam Bakery Shop, which provides services related to foods. Different forms of business require an analysis of the targeted market to promote the volume of sales and profits earned, understanding the target market ensures that the given commodity or product will be received well and be consumed in better quantities. Different products are intended for specific groups of people, and can only be understood depending on their feedback from researches and segmentation of the market. The need for the New Experience is that different studies and researches have given indications on how better performance can be achieved through employment of new customer experiences. For instance, the argumentation has been that the present kind of experience has not been providing the best of services on the customers and hence the need of better approaches which can promote performance. The manner in which the clients’ needs are provided and services are catered for is very important towards achievement and realisation of results. This has come as a result of the changing operations and approaches faced within the society. The old practices which had been applied in this field of bakery shop have constantly been on the change due to the fact that there are the new technological developments and societal requirements. These have all been main reasons towards the adoption of newer approaches which shall cater for the growing needs of clients. As well, there has been some limitations and health issues which have been faced with the older practices, Step 1.1 – Individual Brainstorming and group Brainstorming sessions Different studies and researches have given indications on how better performance can be achieved through employment of new customer experiences. For instance, the argumentation has been that the present kind of experience has not been providing the best of services on the customers and hence the need of better approaches which can promote performance. The manner in which the clients’ needs are provided and services are catered for is very important towards achievement and realization of results. This has come as a result of the changing operations and approaches faced within the society. Step 1.2 – Creation of Mind –maps Good Cleaner Good Baking oven Freezer Good Baker Cashier Manager Equipment People Clean dishwasher Food Cake Ingredients pies Quality Milk Ice-cream Quality Flour All kind of Bread Quality sugar quality eggs Step 1.3 – Creation of Rich Picture Step 1b. System Sustainability Step 1b – System Sustainability The old practices which had been applied in this field of bakery shop have constantly been on the change due to the fact that there are the new technological developments and societal requirements. These have all been main reasons towards the adoption of newer approaches which shall cater for the growing needs of clients. As well, there has been some limitations and health issues which have been faced with the older practices, and hence the need for newer approaches and methods which shall provide the best of services on the individuals. Three Types of sustainability Jimmy in his book Consumer Options does describe the new developments and technological advancements to be changing different methods in service offering. Other books such as The Changing Society and The Future of a Society by Tevin also promote the need of new options which improve the existing ones for better business management and performance. Finally, Timothy in the book The Developing Economy and Business predicts the adoptions and new choices which can promote business performances, something which as well applies to bakery shop business. Methods and Trends The new business idea shall be able to come up with services which have the ability of providing Individualized services and Practices in the shop. This is a new idea which sees the business integrating order practices and as well coming up with new practices which shall have specific customers being given services which ideally address their daily needs. The held understanding here is that different products require different chemicals and services which shall be put into consideration and by so doing ensure that the individual has been given the best of practice. This kind of approach is necessary and shall ensure there is the provision of the best of services and thus gain of reputable in the kind of business engaged in. Towards the achievement of goals, different advertising strategies shall be adopted which fits the age bracket, and as well make sure they have been provided with the best music and entertainment. Sustainability Impact of System The scope here is in having individualised services which have the ability of addressing the major needs and requirements of specific individuals. While the services shall be aimed at a given age bracket, there shall as well be the encouragement of other individuals who have the wish to get similar services. This shall be done in a much competent manner so that the best of gains can be achieved with the entire process. This is necessary to make sure that a new form of experience has been brought, and be an experience which has the ability of improving performance in the business. Step 2a. System Boundaries Step 2a – System Boundaries Towards better practice, the location and the number of possible clients and customers expected in the business shall be greatly viewed and analysed so that it can be able to determine the kind of scale necessary. This shall incorporate a medium sized business, but a business which addresses all the needs of the specific clients who shall need services from the business. Advertisement shall be conducted in a much reputable manner so that the best of gains can be achieved from the practice. The scale should be necessary in ensuring there is the appropriate provision of services to the individuals between the stated age brackets within the area of business practice. Step 2.1 – Individual Brainstorming and group Brainstorming sessions The context of the business is a bakery shop which provides services to all sorts of people. Provision of individualized services shall be necessary, and that shall be done through integration of the best of services which shall be competently provided. This shall be a business situated in the suburbs where such ages are quite common. The location shall be near large populations and where there are a lot of learning institutions. Step 2.2 – Creation of Mind –maps Step 2.3 – Creation of Rich Picture Step 2b. Holistic Multi-Criteria Benefits Analysis Step 2b – Holistic Multi-Criteria Benefits Analysis There has been a dynamic influx within the market trends, something which has been able to influence the kind of developments with customer needs and how they wish the services to be provided on them. Towards an experimental practice, the sensory and affective touch shall be effectively placed on the desires and expectations of such ages (Stephen, Robert & John 2008). Going by the cognitive, behavioural and their relationship terms, such individuals always tend to be in the dire need of bringing out the very best of themselves since this shall be capable of making them the best individuals they would think of. Going by what has been passed across during the workshop, the individuals in their teen age will be disposed with puberty and adolescence and shall not feel right when not being understood by the rest and seen as the best, and in that case, the outward appearance is very important, and the reason it forms the genuine experimental promise for such kind of business. a) Stakeholder Analysis The proposal for this kind of business is that it does target an appropriate age, and does that by coming up with new adoptions which shall promote personalised form of services on the individuals. This is a very innovative and creative piece of approach since it has the capability of promoting more customers’ attraction b) Problem-Identification and problem-formulation Different studies done by experts have proved that any kind of new innovation and idea has the ability of promoting business orientation in any particular society. c) Holistic Multi-Criteria Benefits Analysis This kind of approach is what shall be embarked on for is new kind of business, and by so doing it shall be possible to achieve the best of results from it all When the students and teenagers shall become aware of this piece of service which is being offered and at an affordable amount, it shall be possible to achieve a better number of clients and customers, and by doing be able to promote business performance and realization of the business objectives. Holistic Multi-Criteria Benefits Analysis : Change in Behaviour Potential Future System Negative Impact & Influence Benefits It will result to unemployment. It will require skilled personnel. It will result in maximum productivity. It will save on costs Positive Impact & Influence Benefits It is too costly in terms of production. Does not save on resources. It is has created employment. It is simple in terms of usage. No Change in Behaviour Current System Criteria examples: The following are the criteria examples: Learning / unlearning. Skill / competence. Familiarity, understanding. Effort / convenience. Certainty/ uncertainty. Predictability / unpredictability. Experience / lack of experience. Resources, environment. Efficiency. Comfort, pleasure and satisfaction. Prestige, image, pride, status. Step 2c. Analysis of Factor Criteria Step 2c – System Definition Different businesses will have own implications, and which should be greatly considered and examined so that not a single operation becomes compromised while the business is on progress. With the new idea on innovation and self sufficient form of service delivery, it shall be possible to promote performance and by so doing having more and more marketing strategies coming into development. Practical Tips When it comes to marketing, the self provision of services which meet individualized needs and also having quality and affordable services to such individuals, it shall be a forward move in promoting realization of goals with which the business idea shall have been set. This shall see the business being self marketable and hence being able to achieve most of its objectives. Therefore, such an approach is necessary since the business shall be self marketing and thus promoting performance. This is important since it matters greatly on any given business operation. The FACTOR Criterion The new design or system will be based on functionality, application domain, conditions, technology, objects, and responsibility. Functionality: There are the system functions that will support the application domain tasks. Application domain: Those parts of an organization the administrate, monitor, or control a problem domain Conditions: The conditions under which the system will be developed and used. Technology: Both the technology used to develop the system and the technology on which the system will run Objects: The main object in the problem domain Responsibility: the system’s overall responsibility in relation to its context Evaluation and Choice While doing this kind of business, the question of sustainability is very elemental and something worth considering. In that case, there is the need of coming up with approaches through which all materials used in the business shall be properly handled so that they do not compromise the environment. Principles: A good shop layout helps customers find and buy merchandise. The commonly used types of layouts are the grid, free form and the race-track. The grid design is best suited for shops in which customers are expected to explore the entire store, such as drugstores or a grocery store. Racetrack designs are commonly used in large upscale stores such as the department stores or an ancillary mall. Free form designs are generally found in small specialty stores and large stores departments. Signage and graphics provide customers with product information, help customers locate specific products and units, and put a suggestion forward for items or special purchases. In addition, graphics, e.g. the photo panels, enhances the store’s environment, and boosts the shop’s image. Step 3. Description of existing and future system? Step 3 - Description of existing and future system Some of the objectives for a retailer’s design are (1) implement their business strategy, (2) influence the consumer’s buying behavior (3) enhance flexibility, (4) control maintenance and design costs, and (5) meet the legal requirements of the business. All these objectives are unachievable by a particular store and so the managers of a retail shop makes trade-offs between the objectives, example encouraging exploration versus providing convenience. The basic design elements of retail shops that impact the merchandising and that guide customers through the store are the layout, the signage, and features areas of the shop Step 3.1 –Individual Brainstorming and group Brainstorming sessions Shop designers make use of form, mass, shape, line, color, texture and pattern to enhance the shop's overall look and function. Effective shop interior designers should be able to showcase a complete interior outlook by using these seven features. They should have the capability to create a harmonious look throughout the shop using these seven elements. These elements are significant in merchandising elements such as furniture, lights, floor treatments, wall treatments, and window treatments to create a distinct style for the shop. Step 3.2 – Creation of Mind-maps Step 3.3 Creation of Rich Picture Step 3a. Input / Output Analysis Step 3a – Input / Output Analysis The design of a shop outlet plays a key role in the success of the business. Many bakery shops build an atmosphere to customers by decorating the space to make it more comfortable and eye pleasing to the consumers. The components that exist in the Interior Design of a retail shop include: Furniture, Flooring, Wall Treatment, and the Accessories. The retail shop’s interior designers incorporate the style preference of customers and the available functionalities in the store to create comfortable appealing spaces to improve efficiency. Interior design of retail shops enhances customer's lifestyle experiences through the enhancement or alteration of the interior spaces to fit their needs. System described: The design involves studying the spatial volumes of a particular retail shop plus the lifestyle choices and behavior of its customers thereby building an atmosphere relevant to their preferences. Effective interior design of a retail shop successfully enhances the functions of the shop while at the same time maintaining aesthetic appeal and safety. Inputs Coffee Process Add Outputs Coffee Step 3b. Vertical Analysis Step 3b – Analysis of complexity However, the exterior of the store, which is very neat and simple, does not match with the interior designs. At the first instance, the clustered electronic items might appear attractive, but on much scrutiny (as prospective customers would do), the interiors are at a point untidy and lacks proper alignment of products System Described: In addition, it is difficult to differentiate between categories of products, the Stock Keeping Units, and there is no visual harmony. The store appears like a dump house where delicate items are carefully stored. Thus there is a need for a redesigning of the store. The excessive use of walls in the store for showcasing gives a feeling of congestion and clutter. The individuality of each distinct product is lacking in the midst of the design which may render a customer to be confused. It also crowds the central pedestrian space of the store and hinders movement. This paper recommends a Mixed Store Layout instead displayed in the figure below. Operating activities: This research sought to find out from the store manager how the profitability of space in the store was being evaluated. According to him, the particular store was using the following evaluation method to appropriate the profitability of the store space-: Problem prevention/ solution activities: This research further sought to find out why the this approach was so because this particular store was smaller than the usual. This is in the light that sales was high in this particular store as it was the only in the locality. This means that it had high net sales in relation to its lesser store space. Also, it was observed that each category was placed on an individual wall, and the space allotted was according to the level of net sales generated by that particular category. Co-ordination activities: All the items must be displayed well and placed in a categorical manner to attract the attention of potential customers. This would increase overall sales rather than sales of just one category. This not only brings more clarity in the outlook of the store but also define the store areas for the various categories in a superior way. Development activities: The layout decisions of this particular store have entailed the placement of the different departments, work groups, machines, workstations, and stock-holding points within the store. The objective of the store’s layout is to arrange the elements mentioned above in a way that ensures a smooth workflow and have an effective traffic pattern. In general, the input to the layout entails the amount of space allotted, and the distance one can travel between elements in the layout. Control activities: Towards the best of performance in a business like this one, there should be the need of putting into consideration the major processes through which the training should be done and how the staff shall be recruited. The best of services to the customers shall only be guaranteed by the nature of the personnel involved in the business and how the training operations are being done. Proper recruitment and provision of appropriate training to those who have been recruited shall be emphasized so that there can be the realization of profits and gains. This should be managed properly and as well ensuring proper human resource control and advisory which fosters appropriate understanding between the clients and the individuals who will be offering such services to the business’ clients and€ customers. All these measures shall be effective for better business performance. Step 3c. Context Analysis Step 3c – Analysis of Context There is no unique format of designing a store. Each particular design as has been presented by the examples above depends on the objectives of the store. The correct proportion, space allocation, and layout depend on the particular situation although the vast knowledge and experience of the designer also plays a major role. Store layout is different to office layouts in that office layouts can be changed now and then. System Described: 1- Pre-check- History: All operations in the business organization have to be adopted in such a way that the business shall benefit in the long run, and this can only be achieved by ensuring that only the least expenses have been utilized. 2- Condition - Aging Multi dimensional structure is one of the important approaches which have been appraised. In fact, the use of organizational strategies for the human aspects has been noted to be something which makes all people within an organization more productive and thus improving general functionality. 3- Ingredients –Input: This comes to a conclusion on how optimization can be something significance for a business organization. This shall take into considerations all the situational factors which are conceivable such as the environment and hence instilling the rightful measures which have the power and capability of improving business performances in general. All business organizations should find this very important since it promotes the greatest of gains within the business organization. 4- Activity – Life: In practice, research has been able to come up with a principle or theorem which might be adopted in order to provide a very powerful instrument or conceptual approach which measures and establishes the appropriate structures and organizational designs which might work positively for the business. 5- Requirement- Context: This is so because all the major elements to do with functioning, availability of resources, and the costs to be incurred have to be considered towards the achievement of business goals. In short, this article has been able to show significantly the rightfulness of these theories and designs and how their relevance might be important and applicable towards better business functioning. When the Human Resources are aided in such direction and business organization that adopts such a plan will be able to achieve its goals in the stipulated time period. 6- Elegance- Appearance: The design of the store should be thoughtful because changing store layout and design is costly and cannot be done often. A store should not for example be located in a remote area because it is not a factory. Better managed stored has better styled layout to encourage customers to purchase and expose them to the available merchandise in the store’s interior. 7- Sustainability – Impact: The interior design has the ability to guide customers to where they want to go and exposes them to the entire offerings provided in the store. The store is in itself a meaningful communication between the consumers and the retailer. The store is also well managed and laid out in a better style. The owner of the store who apparently is the designer of his retail store appears to have improved his design skills with experience. Step 6b. Coordination of results from step 4-6 Step 6b Coordination of Key Objective / Key Task / Key Information From what has been addressed in the paper, it can be possible to achieve proper performance when the above concepts and structures or designs have been integrated in almost a great number of business organizations. While the major issue delves much on the human aspect, the application of the mentioned models, designs and structures can be effective in the business since all levels of management and organizational performance rely much on the roles that have to be played by different individuals in the business. Key Objectives Objective Key Tasks Task Key Information Needs Information Step 7a. Diagnosis of Efficiency Needs Step 7a- Diagnosis of Efficiency Needs / Key Variances In that case, optimization can be adopted in any form of business organization, even for non business organization. Since the main aim of all businesses is either to achieve some projected profits or goals, the employment of proper business theories and concepts which have been passed down in the paper can be important in the business. The people in the job shall be comfortably mentored, and also ensure there is a balance of the roles to be played by different persons, have different resources put in place, and also have reduced costs employed in the functions of the business organization. Reduction in costs promotes the gains to be realized in the business as well. Within System Internal Between Systems Internal Between System External Step 7b. Variance Matrix Step 7b- Key variance analysis (Matrix template) Operation Variance dependencies Variance / deviation / error Key or Operational variance (k/o) A 1 2 3 4 B 5 6 7 8 9 C 10 11 12 13 D 14 15 E 16 17 18 19 F 20 21 22 23 Step 8. Diagnosis of Job Satisfaction needs. Step 8 – Overall analysis of questionnaire and interviews. Knowledge needs: Optimization and other business theories have the ability of improving performance in the business once they have been adopted in the right way in the organization. This is something which can be addressed by making sure that developmental structures have been encouraged in the business, and in which the biological aspects and elements have to be addressed accordingly. Psychological needs: The other important thing which does make the concepts of the paper more adopting is due to the fact that they do help in striking an ultimate balance through which only the best is postulated within the organization. For instance, the organizational structure should be able to help achieve all the possibilities which make possible to achieve the organizational goals. Should all these concepts and designs be adopted in a better manner, and as well incorporate all other leadership concepts and human resource management and development, it can be very possible to achieve proper performance in the organization and by so doing be able to realize the major goals. Efficiency (support / control) needs: With a keen view on the human aspect which is very important in the business, proper management shall be realized, and as well have all the people appropriately mentored towards the success of the business organization. Basically, as the paper does prove that different adoption in organizational designs and theories have the capability of promoting performance and by so doing being able to achieve the greatest goals. This shall be the rightful way through which all the goals of the organization shall be realized in the long run. Task needs: In conclusion, proper organizational management which borrows from designs, structures and theories have the capability of promoting business performances and also leading to easier realization of goals and objectives of the organization. In the business world, management and organizational applications are very important because they make it possible for the business to gain profits and proper performance. Ethical or moral needs related to personal values: The value proposition of employee is also considered as an important aspect of the organization. For instance, Honey & Jam Bakery shop will be using a strategy of extensive training approach to make sure the people are capable of achieving the stated goals of the organization. Such skills offered will make it possible all employees are competent and productive. This is a very critical aspect of human resource strategy for the organization. Different modules of training are held occasionally to motivate values and incidents that promote performance. Since this kind of training has been a good source of exposure to the employees, many people and leaders in the organization believe that it is one of the best approaches to promote employees’ motivation and morale. Step 8a. Knowledge & Psychological contract Step 8a – Analysis of Social Needs (a) Satisfactory aspects Should be incorporated into the new system Unsatisfactory aspects Must be improved in new system Suggestions on how can be achieved Knowledge Contract Knowledge fit use of knowledge Self develpment Psychological Contract Status Responsibility Recognition Job Security Social relationship Promotion Achievement Step 8b. Support/ Control and Task contract Step 8b – Analysis of Social Needs (b) Honey & Jam Bakery shop will maintain a clear corporate value that will enable the employees to work effectively in order to achieve the objectives of the organization. The leaders and managers in the organization believe that a satisfied client and employee is the best way to realize the best potential. This is thus adapted as the rightful philosophy towards business success and realization of all goals. Another important thing is that all members within the operational structure of the organization have their needs addressed accordingly by the human resource. Proper mentoring, leading, and formation of teams promote performance by making sure the best strategy is in place. Proper customer service is encouraged to make sure every employee is focused on satisfying the overall needs of clients. Satisfactory aspects Should be incorporated into the new system Unsatisfactory aspects Must be improved in new system Suggestions on how can be achieved Support/ Control Contract Support/control fit Salary St Task Contract Step 11. Organisation possibilities Step 11 – Organisation design of the new system. Different units and departments at Honey & Jam Bakery shop will be encouraged to determine the steps followed in the business performance and service provision to customers. Without necessarily connecting this to the business strategy, the individuals will be widely required to work as an added advantage in the organization. This approach made it possible to prioritize the demands of the customers thus knowing how to serve them adequately; at the same time it has become possible to address complains and grievances presented by customers. By unifying the operations and focusing on the human aspect, Honey & Jam Bakery shop will promote its performance by a big margin. Organisation option Description Benefits Advantages Drawbacks Disadvantages Organisation aspects of Option 1 Job Satisfaction Job Satisfaction Efficiency Efficiency Organisation aspects of Option 2 Job Satisfaction Job Satisfaction Efficiency Efficiency Step 12. Technical possibilities Step 11 – Technical design of the new system. The other approach adopted is synergism whereby teamwork developed. By so doing some more talents have been realized and put into great use. Workers in the organizations across the globe have learned the best values and the need to work together. This has helped promote customer service thus developing trust and confidence from the customers. The People Strategy applied at Honey & Jam Bakery shop will remain very unique and will make it possible to earn and retain a positive reputation across the globe. Technical option Description Benefits Advantages Drawbacks Disadvantages Technical aspects of Option 1 Job Satisfaction Job Satisfaction Efficiency Efficiency Technical aspects of Option 2 Job Satisfaction Job Satisfaction Efficiency Efficiency Step 15. Evaluation & Self Reflective Element Step 15 – Evaluation & Self Reflective Element: In order to reclaim unrivaled success, Honey & Jam Bakery shop will make sure the right people are always put in, trained, mentored, and then empowered to offer their very best to the customers across the world. In conclusion, this kind of approach towards customer service is what has seen this organization realize its potentials. Therefore, People Strategy is a positive approach which focuses on the competitive advantages of individuals within an organization in order to offer appropriate competition against the rival organizations. By so doing, Honey & Jam Bakery shop will be able to use its People Strategy to its advantage thus becoming a major business player in the bakery industry. Improved efficiency: Job satisfaction: Self-Reflective Element: Read More