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Emotional labor usually increases in proportion to the level of interactions with citizens who on their part deem the responsible personnel ought to deliver and surpass their respective expectations.
Comparing with other security personnel, CSIs are the most affected people by emotional labor. This is due to the nature of their work (Schreiner, 2013). In most cases, CSIs ought to work even during odd hours such that the available evidence does not fade with time or tempered by changing weather conditions, for instance, rain. This is extremely demanding because they cannot opt to take a break either to refresh or hang around like patrol officers (Schreiner, 2013). Therefore, they end up working with the intention of attaining adequate evidence that will aid in administering justice within a very short time possible. Hence, meet the affected victims’ expectations who during the entire process may not be themselves or traumatized. Another demanding process encompasses when trying to probe further information from witnesses, whereby at certain instances may entail interrogating victims themselves. As a result, this poses extra challenges to the CSIs thus end up devising strategies on how to interview victims without augmenting their pain especially during rape investigations. However, CSIs experience “highs” events when they manage to get all the required information that will act as evidence to enable victims receive justice in the court of law (Mastracci, Guy & Newman, 2011).
Patrol officers on their part do not experience persistent emotional labor compared to CSIs though they ought to be alert all the time to ensure order in their assigned regions. This entails being able to scrutinize people’s movements with heightened acumen in order to track those who intend to violate law. However, this activity comes with its own package of emotional labor especially when they are safeguarding a certain crime scene where CSIs ought to collect essential
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