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Self reflection - Research Paper Example

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Self Reflection Name: Institution: SELF REFLECTION Ability to Listen Effectively Recently, I was involved in a dispute between two groups of students at my local high school where I work as a counselor. The two groups were rivals and had been participated in a heated argument at the school dance after one group had started a fight over who would get the lounge seats to themselves, causing the dance to be abandoned and destroying property…
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Self reflection

Download file to see previous pages... However, I was successful in getting the message to them concerning the need to listen to each other by listening to them. I gave the two groups names, i.e. group X and group Y before taking the Ys out and asking them to wait outside. I then informed the Xs that while listening to the other group; they should lift up their hand for five seconds every time the other group said something that awoke an inner voice in them and made them want to react. I asked them to carry this out for the whole conversation with the Xs denied the chance of speaking to the Ys, affirm any understanding, or ask questions. The Xs were to remain silent, only raising their hand when their inner voice wanted to be heard. Next, I informed the Ys outside that they were required to speak to the Xs regarding an issue of interest, in this case any positive interactions they may have had in the earlier years of school. I gave them three minutes to talk, after which I invited the Ys back into the room and allowed them to talk for three minutes. After the three minutes had ended, I asked the Ys how they felt talking to the Xs and the emotions that they had felt. The answers that I got back included that they did not feel that their issues were taken into account; they had lost track of my train of thought since they were not listening, and did not understand the rationale behind raising their hand if they were not to talk. I noticed that they were staring out of the windows or passing notes between them, which was symptomatic of their bad feelings towards each other. During this period and listening to their answers, as well as reading their body language, I comprehended that the bad feelings existed between two members of the Xs and three of the Ys with the rest just following along. Social Service Work skills required An essential part of a social workers job includes mediating between parties that are under one’s care. In order to provide good counseling and service, one must have the ability of listening carefully and being attentive to detail (Battell, 2009). It also involves being able to pay attention to one’s reaction during the session since a social worker could disagree with what is said, such as seeming uninterested in part of the conversation. In this case, I was careful in keeping the students as involved as possible and avoiding any facial expressions even when some said some obnoxious things about the other. Another skill needed by a social worker is the ability of getting information from the listening period. The social worker will have to collect as much information as they can from a group that is not willing to part with the information (Battell, 2009). It is essential for an individual to be aware of the appropriate to ask in order to get the correct information, or even to change the question’s language to help the clients understand the question. The social worker should also be adept at using alternate tactics to get information that they want. In this case, I worked the two groups alternately with only one group having the floor and the other required to listen. It is also essential for a social worker to have non-verbal behavior that is conducive to the communications process. Social Service Work values and ethics required Ethical listening is concerned, not with the ability of the speaker to persuade, but ...Download file to see next pagesRead More
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