Negotiations and Professional Accountability Skills Introduction Good communication is effective and constructive in order to achieve desired results. At both personal and professional level it is considered as beneficial to participate in a communication in order to resolves the issues…
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O’Reilly and Anderson (1980) in their research concluded that to certain extent, feedback is related to satisfaction and better employee performance. The communication in order to demonstrate performance appraisal is imperative as it directly correlates with performance of subordinates and their level of satisfaction. Levy and Williams (2004) in their study revealed that the impact of feedback is significantly important for the outcomes of performance appraisal and it has now become a focus of interest for theoretical as well as applied research. They further stated that there are many other areas like HR, technology and economic conditions which require the attention of further research in order to maintain, improve and reveal the importance of performance appraisal and feedback. Professional accountability is a way to hold someone responsible for a certain task, duty or obligation. Professional accountability has primarily been used for clinical and medicinal purposes especially because this field requires huge amount of responsibility. A single mistake can take away the life of a person. But in the changing world, the importance of accountability and negotiation is growing in every field. In business management, the importance of these two characteristics cannot be denied as there lay the matter of survival of the organization, job security of employees and long term relationships with the clients. Successful conflict management is the matter of attention of HR experts as serious disputes can lead to severe losses. A basic training needs to be provided to every single individual so that the overall possibility of arising conflicts can be minimized. Negotiation and Professional Accountability Skills Negotiations and professional accountability requires a regulatory body to set and maintain credible and helpful standards for its employees. Different school of thought has provided different ways of developing the set of professional accountability standards. Thought Leadership Report (2003) mentioned a three step process which can be helpful for both the parties to reach a fair conclusion without any conflicts or disputes. The process includes the following steps: 1. Providing employees the management tool in order to demonstrate skills related to ownership. Employees should be given relevant training and expertise in order to deal not only with clients but with other co-workers, employees, subordinates as well. These types of training can be done on-the-job as well as off-the-job. It will help to create a peaceful and better working environment at workplace. 2. Establishing accountability through better communication Only better communication can resolve the conflicts and can lead to a greater level of understanding. Methodologies of developing accountability and negotiation should be established so the conflict of interest can be reduced. 3. Improving accountability and negotiation skills through flexible tools. The most effective tool for coping up with negotiating is better level of understanding which can only be gained through better communication. Successful Negotiation Process Many authors have provided different ways of successful negotiation processes. The best and most popular method is the eight step process which leads to a slower yet higher value negotiation. The process includes the following steps: 1. Prepare: Know what you need to discuss and develop ways for understanding the other party. 2.
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