Writing involved proper documentation of the data and making it available to the intended recipient. I used writing through preparing some care plans for the peers, which was to direct them towards their roles during the visit to Maggie and her husband. I was verbally speaking to the patient, colleagues and the families. In the care system, the assessment data has to be documented, and this should be the initial step during care process (Corrigan, Druss, and Perlick, 2014, 40). When the carers were offering their diverse care to Maggie and her family, they would take notes of what they did.
Besides, when assessing their work, I recorded my observations for the provision of feedback to the carers concerning the visit. From the introduction of the patient, and provision of care, all the collected data has to be documented (Moss, 2015, 23). There is a specific criterion that the carers should follow when documenting patient’s assessment data and filling in treatment forms. I ensured recording of every action done in the instance. All activities conducted and their results should be documented.
I was able to user non-verbal communication skills such as nodding, facial expression and using hand signs for pointing at a person or showing direction. Non-verbal communication is also efficient in health and social care, and it includes sign language, which is applied to explain the verbally communicated words to enhance understanding of some subtle terms. One should also apply facial expression and eye contact to deliver true meaning of the verbally delivered message (Corrigan, Druss, and Perlick, 2014, 42).
The care providers are required to understand their linguistic and cultural differences to prevent misunderstanding of the non-verbal and verbal communication. My facial look at Maggie sometimes demonstrated empathy, but in most cases, I would talk in a way leading to laughter to motivate Maggie and the family to be positive regarding her health condition. The significance of effective communication in health and social care in the case of looking after someone with Alzheimer’s disease Effective communication in health and social care enables there to be the development of a therapeutic relationship for the promotion of health to the patient.
The effective communication skills also help in the preservation and understanding of each partner’s beliefs and values, and the establishment of trust (Weller, Boyd, and Cumin, 2014, 150). It was possible for use to communicate out intention to Maggie and her husband, something that led to our efficient relationship during the entire visit. In the provision of person-centered care, one expresses respect, trust, and recognition to the patient through actions and word of care. Because of involving Maggie and her husband in the decision-making process, we managed to gain their trust.
The methods of communication that were applied during the visit and training helped in meeting the needs of Maggie and realizing the expected outcomes in the training process. Besides, effective communication through verbal, non-verbal, and sign language methods of communication prevented the issue of misinterpretation of critical information, errors associated with care provision, and the poor relationship among the particular carers, the patient, and their family members (Morgan, et al. 2017, 249).
Talking in a friendly way with Maggie, her husband and my colleagues and peers enabled the creation of therapeutic relationship, which helped in meeting the needs of the patient and enhance recognition of the person’s humanity, as well as offering the required training to the carers. The usage of the language that all would understand, led to the involvement of the patient, family members, and the carers in the decision-making process. The application of the particular communication skills assisted in the interaction between the carers, patients, and families (Liaw, Zhou, Lau, Siau, and Chan, 2014, 270).
The application of non-verbal communication also enabled us to understand each other where the communication involved hidden meaning.
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